AMP Security Review

Kissler came and and was very professional. Installed and showed me how to use my equipment in a very timely manner. I am very happy with the new alarm system and the installation and training on how to use my new toys!!

The text support lady that worked with me on setting my system up was awsomaw and quick as well as very good at her job.

He was pleasant, very friendly. Tried very hard to make sure we understood what he was doing.

Great, friendly, very helpful and Knowledgeable installation

Amazing tech support and customer service! Colby and Jason were extremely attentive and helped me make the best choices for my family's needs. Matt flawlessly installed my top of the line equipment as well! Thank you Colby, Jason and Matt! Amp Smart will be the ONLY company I will ever use!

I Had an awesome experience working with the Amp Smart team. Calen Cromwell, provided myself and my family with great information, and was just a great profesional. I didn't think our family needed extra security for our home, and I also thought at first Calen was just another sales rep, I must say that I was totally wrong, and listening to Calen and what Amp Smart had to offer was the best decision i could have ever made...
Thanks Amp Smart for making my home safe again...
Dawn

I had great experience with Amp. The quality of the camera is amazing and the system is easy to use and has really good features. Kevork was great at installing it and trained me thoroughly

I definitely would not recommend amp smart as they scam people. They will try to come to your door and offer you to be a sponsor home being a sponsor home all you gotta do is give us a couple nice reviews and depending on your credit we can give you up to this many things for free then try to set you up with a loan to pay for it all. Shady if you ask me my brother signed up and nothing but terrible service and no calls back.

Love the new panel. Happy with the cameras and the app!

I had a good experience with the company and I will be glad to let others know about the company

Very helpful service from Dylan Brodigan Today October 1, 2018
My experience has been very helpful technicians
And service people both on the phone and in person

It's wonderful to have found a company so wonderful and truly dedicated to delivering the best to their customers. I have nothing but positive remarks towards AMP Smart and have raved about this company to many of my friends and neighbors! I find it incredibly convinient to be able to control so much through my phone. The AMP Smart staff, Cain, was beyond helpful and provided me with all the information I needed to make the right choice.

We love our new alarm and we also love our alarmgirl Angela! My husband loves the cameras, and I love knowing my family is secure and that the police respond very quickly (you know I had to test it today to make sure)!!! And the technicians were amazing. My kids know how to use it!!! I recommend AMP SMART with FIVE STARS!!!!! Thank you!

This company s sales man took advantage of my elderly aunt in Louisville, KY. She was with ADT and they told her they were just there to get her a new sign. They ended up breaking her doorbell trying to install a doorbell camera that she did not even ask for or knew how to use. She is on a fix income and didn t want to pay almost double the amount she was paying. Don t give them your business.

2 19 year old kids show up at my house & explain why this is so great AND contract free. They also said my ADT equipment would work with it as well. They LIED. CS says now it will be 1800 to cancel. Sorry AMP but I will close my bank acct first before you get one more dollar from me. Horrible sales people & horrible CS

My customer representative was Maddy. I had a panel that was completely blank and inoperable. Maddy worked with me to get the panel back on line. She was very professional and patient as it took us some time to figure out the problem together. #one team, one fight! Thank you.

Wonderful....very easy set up. Great customer service. Definitely recommend.

Nick D and Jeremy J was a great help. Jeremy installed my equipment in a quick and efficient manner along with going along with my conversation Lol. He arrived and greeted himself politely (With mask on VERY IMPORTANT TO ME ) which a good introduction and made a great impression on me as a first time AMP customer. He gave me detailed instruction and walked me thru each step as to make sure that I know how to adequately use and control everything. He even asked if I request that he remove his shoes before entering and I greatly appreciated that because it not only displayed respect he had towards me and my child as a customer but towards my home which aim to protect. Thanks Jeremy I'd recommend you 10x over if I could! I am one satisfied customer of many I'm sure and I will refer services.

Dishonest marketing - don't respect subdivisions "No Solicitation" notice posted at the entrance.

Scam artists that run a credit check on you without permission.

Terrible company. Everything their sales rep told me is a lie, every piece of equipment they gave me is broken and cost an exorbitant amount to repair. The door alarms fell off and shattered the cameras don't work and i can't reach the main control panel remotely. And even though nothing works it still cost over two thousand dollars to cancel or $75 a month for nothing. Or i could pay ~$300 to get equipment replaced that costs $100 on amazon. AVOID AT ALL COSTS OR IT WILL COST YOU.

Great company and installers. Jeremy Jensen was our installer and he was great! Quick,efficient and personable. Will definitely recommend our friends and family to this company and their team!

Jonathan Hughes was an excellent Technical, he explained all my questions. He was very kind.

Chris Wisbey was a very nice young man and did a great job explaining the product to us. We are very pleased with our new system and the peace of mind!

I don't even have AMPsmart, however every time I start the chat option on the website, it repeats "thank you for contacting AMP SMART, a representative will be with you shortly" , however I never receive an answer. Also, I have put in my information multiple times and never receive a call. I have also called and been on hold for long periods of time. I am now turned off by the fact that it is impossible to contact with questions. This is a terrible way to gain interested from potential customers!!!!!!!

Called and spoke to Maddie! She resolved my issue and was very pleasant !!

Not pleasant worst service ever rude and inconsiderate and unprofessional

I would give less if possible. Sales guy was slimmy and scam artist. He told us we would get 3K worth of FREE equipment. After everything was installed they tried to make us sign an INTEREST FREE payment agreement. We told them it is not what we agreed to and that they could tale everything & leave. Installation guy called his office and it spunded like we we're not the first to have this problem that day. He would not take equipment down and said sales rep would call us back. He randomly showed up the following day. I politely informed him that what he sold us on was not what we received & that it was a Sunday to please leave our family at peace and take the equipment. He did not leave and used pressure sales tactics. After my husband had to firmly tell him to leave he did.

Furthermore, the equipment is sub par. It is slow when you try to access it from your phone and most of the time the door bell camera does not connect. As soon as electricityor internet goes down you have zero security. In FL during hurricane season that is not good.... we know this because it has been a month and no one has returned our phone call to return the equipment. Would NEVER recommend - in fact I am sure to mention to avoid it to anyone I hear looking for security.

Unethical!! I cannot comment on the actual products or services, but this company took advantage of my elderly parents and that is unethical to the point I would NEVER or recommend any product or service. My parents are elderly - in their 80 s. The sales reps came to the house on a Saturday and basically pushed their way in. They were not asked in or invited to sit down, etc. My mother said she may be interested, but my father just got home from the hospital and they were exhausted and confused. The salesman said it had to be done today so they could get all kinds of free things so they could NOT wait and decide later. The more they talked, the more my mother said she did not feel comfortable and couldn t make a decision without my father or her kids helping her as we are helping with all financial decisions. The salesman talked over her, would not take no for an answer. She felt bullied and said okay to get him to leave. My father was finally able to make it down the stairs (but doctors have advised him not to since he is a fall risk) because they would not leave. My parents were not in their right state of mind to make a decision and stated this. The sales rep said it had to be that day. They finally said they would sign, but had no clear understanding of what they were buying. They just wanted them to leave. They canceled the next day after thinking about it and realizing they had many questions but had to cancel within 3 days. The rep called to ask why they canceled and got me, the daughter, on the phone. I explained that it seemed like an interesting product but I didn t think my parents needed it, didn t have the money and do not have the technical expertise to operate it. He mentioned they can use their iPads, but did not have an answer when I asked if their version would hold the app as they have old iPads that do not hold many apps. He had no answer, but talked over me. I had to ask him 5 times to stop interrupting me and listen to my comments. But he did not listen or answer, just talked over me. I shouted at him that I was going to hang up if he did not let me complete a sentence and call his supervisor. He finally let me say that we did want to cancel. It may have some good features, but he would not answer my questions or let me have more time for the decision. He kept me on the phone for almost 30 minutes trying to convince me not to cancel it. When I said they didn t know how to use it and it was beeping (in the background), he said he would come out the next week to show them how to use it AFTER the cancel date. I said they needed time to look into the iPad and other issues, but I didn t see how they could use it or afford it. I asked him how he would like someone to treat his grandparents that way and he continued to interrupt me. He stated the deal was only good now since they were in the neighborhood and could not honor the prices if they waited. I said that was fine cancel and he tried again to convince me why they needed it. What company pressures elderly people into buying something they don't need and won't even let them cancel the next day? The sales rep did spend a few hours with them, but only because he would not leave. They felt they had to agree to get him to leave. This seems like an example of preying on old people and is a horrible way to do business. If the product is that good, come back when someone is there to help the elderly and explain it, show them how to use it and answer questions rather than pressuring them. I am appalled at this type of unethical treatment.

The sales person Peter was able to give good information. I am currently undecided based on some online reviews. I will update more if I decide to go ahead with the package.

We recently had AMP Smart home security system installed and couldn t be more pleased. Angela, our sales rep, was so sweet and helpful. She didn t try to pressure us into buying everything, she just helped us ensure we got what made us happy! Both her and the tech that installed the system were very helpful and ensured we knew everything about the system before they left. The system is great with a lot of really nice features that can be customized to our liking! We are so grateful for this new security system and the customer support we received!

The AMP Smart are incredibly kind and go beyond the call of duty to help out their customers. I had a great experience from the get go!!

Biggest mistake I made was allowing them to put their system in my house. The door sensors would just go off for no reason all the time til we had to take them down. The heat and air conditioning thermostat also as a issue. Have had 3 different ppl tell me it s with the system but when informed them their one guy said it s not. Save yourself the money and trouble do not use them.

Super fast install, super friendly people, and super cool equipment!

My door bell camera wasn't working. Jordan walked me through the process of reconnecting the door bell and now everything is working just great. Jordan did a fantastic job and was very polite and professional.

Extremely friendly staff at technically support who are willing to reach out to other parties to resolve your claim. Truly great customer service.

Thank you for your professionalism.
Even though I was away from home, the sisters with me easy and done quickly.
Thank you for your assistance.

Amber did a great job of walking me through getting my doorbell back online along with making sure my credit card was updated and some other administrative stuff. It was a great customer service experience. Good work Amber!!!

Kevin was awesome and very very professional at his job. He has an awesome sense of humor and is very easy to talk and laugh with. I am super impressed with the ability level he has of explaining in terms for customers like me to understand. He is a KEEPER.

Jonathan installed my system. He was polite, Worked quickly and left no mess behind.

Great personalized service! Called for a sensor issue and tech identified additional issues that were resolved. Great customer service!!!

We are very happy with our Amp alarm and smart home system. It was affordable and the customer service provided by Mike W. has been great.

Blake and Matt were great and explained everything about the system perfectly!! Enjoyed their enthusiasm!!

You can not cancel with this company without paying for your full contract upfront. Sorry I don't have $1,517.00 to pay you right now. And they will not work with you. You literally can not cancel untill you pay your contract in full. I just would not sign on with this company to begin with.

Edit- Just called to cancel my service and the person I spoke with told me their loyalty team has to review my account and they will call me back. This company is a joke. I will still be canceling my service with you.

Thompsons Station, TN - Had a great experience with Matthew Gordon (Account Rep) and Technician Eddie on the selection and installation of our new home security system, SMART Home Features and cameras. Matthew sat down and listened to our concerns and the needs we wanted for our home, he was able to tailor a package that fit our needs perfectly. Matthew worked a deal that we felt was a lot better than most of the other services offered in our area. Eddie was at our home the same day and installed all of our equipment and consulted us every step of the way to make sure we were satisfied. Eddie walked us thru all the setup, and operation of all our equipment. Overall great experience and I would recommend this service to any our family, friends, & neighbors. This system has definitely gave us piece of mind that our home and property is protected.

Terrible system. I first got the system in 2016, it took the techs about 4 tries to get the system to work properly. I moved to a new house with the equipment in 2017, I'm having the same issues again that i had in 2016. As soon as my contract is over, I will be going to ADT.

My only interaction was 60 seconds with a sales duo on my front porch, and that alone is enough to prompt me to leave a negative review. First of all they didn't heed our "No Solicitors" sign on our front door. The lead guy was obnoxious after my first rebuttal, and downright rude after my second. As he walked away he half-turned to me and in a really loud and aggressive voice said "you keep smiling now" and then "don't have too much fun now." Hey pal, you knocked on my door uninvited. Don't take it personally when I tell you to beat feet. And no, I don't want your company contacting me over a negative review. Train your salespeople how to interact with the public, and train them not to solicit when it's posted on the door that solicitors aren't welcome. If it happens again I may call the local police, as I don't appreciate being harassed on my own property.

The tech i had was absolutely wonderful, friendly, and did a great job. Matthew was my techs name and he was awesome!

Many thanks to Britain Patten, customer service representative, for making my recent phone transaction with AMP Smart so pleasant. He was very kind, professional and personable. Any questions or concerns that he could not readily answer, he investigated and promptly responded with clear explanation(s). It's very refreshing and pleasantly surprising to have such a positive experience when having to deal with an issue over the phone.
Congrats to Britain for a job well done!

I love this security system it s amazing! I would definitely recommend Amp smart to all my family and friends! It has met all our needs in home security. Josh H was the best, he walked my family and me through each feature of the security system and answered all of our questions. He was so kind and helpful through it all, making my family s experience amazing!

Amazing company to work for. Incredible equipment and service

Emily at tech support was super friendly and helpful. Got my problem solved and the system working great again!

Great experience with AMP. The salesman gave us a good deal compared to other companies we researched and explained the details in depth. Installment went smooth and everything looks great. Thanks AMP

he is such a great guy he does his work well cleans up after himself the perfect kid he's really great thank you for sending him here

Everything I loved . Chris wright presented himself very proffesionally and I'm very impressed with the overall process. Nicoli was amazing he hooked everything quickly and made sure everything was to my standards. I can't ask for anything else, I highly recommend those services and I will be referring some family and friends in the future .

James was very helpful and patient with me while helping me to connect my camera to my new WiFi service over the phone.He was very professional and kind to me since I had no clue as to what I was doing. Thank you James for walking me through the process and connecting the camera!

Contacted Amp re a verification of service to be sent to my Insurance Co. for discount rate. Service rep. took care of it right away and was very helpful and pleasant. I am very happy with all of Amp's services.

Chris was really great he was very polite helped me with all my questions I had and was quick! Definitely love this company GREAT help.

My sales man came to My door and was very respectful and affable. He was not pushy in the slightest. He was honest and even let me look up complaints posted on line and we discussed them all. He stayed til my husband got home and chatted with him. The only reason I decided to try this company out was bc of Jonny. He was just a diligent, pavement-hitting, hardworking, honest, young man. I took a week to decide and he had a installation man here within a few hours of deciding to install.
The install man Daniel was exceedingly patient as well as professional and thorough. Very thorough. He stayed about 4 hours as I had 4 cameras installed for my children's safety. He made sure I had everything on my phone and could use all the cameras and doorbell camera before he left. So far I do not have one complaint about this company but only raves and accolades. But I have only had it 24 hours, will post another review in a month or two about continued services.

The screen on our unit was blank and the technician was very good at leading us through the process to reset the panel.

System is good but THE SECURITY COMPANY DOESN'T HAVE A 24/7 PHONE NUMBER?!?!

I called to see how to set up a guest/temporary code fir the dog sitter. It was quick and easy. The service was good and the representative was knowledgeable.

AMP Smart has cutting edge equipment. Love my doorbell cam and smart thermostat.

Tyler Mareel is the worst liar salesman of all the salesman this company has he promise us the moon. He convinced my husband and I to do a contract of 36 months and professional installation for free. Everything was a lie my bank account was over withdraw twice for the amount of 209.99 dollars I had contact the customer service to get a refund and they kept telling me that my account was canceled and they were going to refund me all my Money its been a week and still haven't resolve anything going back and forth Trying to get my money.

If i could give it 0 starts I would. Very sneaky and deceitful. I'm not sure who to direct this too, but wanted to get it out there so other people won't be scammed by this foolish company. A man showed up at our door yesterday saying that he worked for AMP Guardian Security System and our house had been chosen in their advertising lot of the neighborhood. He explained that us and two other houses were going to take part in the free promotion, all we had to do was let them put up their sign in our yard showing that we use their system. He said this helps them sell their security system to other customers when they can show them that other people in the neighborhood have that system. He informed us that everything would be FREE and not cost us anything, we would just need to tell people that we pay $70 a month if anyone does ask because he said that other customers would be upset if we got ours for free but they had to pay. He went over what they were going to do to the house and how to use the system for about two hours. He then took out forms to sign showing the installation and system equipment would be free and not cost us anything. He then took out another form showing a monthly cost of $70 marked out and $56.99 wrote in. I stopped him there and asked what this monthly amount was for when he said everything was FREE. He said that he told us about that, my wife and I both were very upset with the con and asked him to leave because he never once mentioned anything about a monthly payment. I just wanted to pass this information along, so it might help others before they get scammed. It would be easy to prey on older people, so I wanted to get the message out.

Very Unhappy

Equipment continues to fail. Worse security company.

I had my previous system for many years and recently had it upgraded with AMP Security. I love the new technology and had one of the wireless cameras install to watch my front yard. I am very pleased with the system and all around service. Matt, the salesman, was very thorough and set my home up very well.

The installer has been to my home three times always polite and professional and man he knows the alarm system like back of his hand so he gets 6 stars for his knowledge and expertise
Would recommend him for any home
installation .

The teck that was Chris Farrell was great. He was able to help me out immediately upon signing up with AMP smart. I was unsure of door bell working and he was able to figure out the problem and get done in the time I requested him to. Great attitude and very informative.

Thank you AMP for such helpful tech support. We are having an issue with our garage door and I called tech support today and the help was quick and clear which I definitely appreciate as I am not very tech savvy. Shania was patient with me and explained things in a way I could understand. When she was done helping me, I asked about adding a security camera feature to our account, and instead of transferring me around to a sales rep, she stayed on the phone with me while I pulled up the website to look at my options.

Amazing customer service. Thank you shania.

James went above and beyond to help with getting everything done We were originally suppise to get the doir bell camera but do to wiring we had to go another route He stayed in contact with us made sure we had everything figured out and even called back when he said he was going to and took the time to set everything up He made things easy to understand thank you James

This for My Moms system called on Tuesday. It was out they did not call her we had to call them first day to get tech out fFriday before 6. Called at 5:22 they talked to tech he confirmed he would be here. He was a no show and of course they are closed

It was the best and fastest customer service I have ever had. Very professional and nice. Thanks, for everything.

We met with Chris Wisbey. He was well mannered and answered each of our questions in detail. He helped us understand the system and made himself available afterwards, just in case we needed help. Jason Yu was our installer and he was also well mannered, cleaned up after himself and was also helpful! I would, will, and do recommend this company!

Great equipment and customer service . The tech Eddie killed it at explaining the equipment & setting everything up.

I fully enjoy our AMP smart security system. The two Gary Bolan was extremely knowledgeable and professional. He was able to answer all of our questions and get use a great value on the products and service. I would recommend AMP if you are in the market for a smart home security system. Gave us the peace of mind we were looking for.

Amp smart is changing the game in home security! Innovative advancements with smart home automation to peace of mind. Amazing company with great opportunities!

Worse security company I have had. Only have 1 technician in the entire state of Tennessee. Had to wait weeks until a technican is in my area for repairs multiple times.

I feel amp smart is the best.My tech came out and install a doorbell camera.I was having issues with packages that i ordered online come up missing.Last night my phone received the video of someone lurking on my porch.Police was called guy was arrested and come to find out he has been stealing my packages.Thanks Amp Smart

Love my AMP Smart system, being a mom of two small children it provides me not only piece of mind for our safety but also that extra barrier to prevent them from putting themselves in danger like going out side alone.

Thank you, Emma for the quick-turn around time on adding-on my request. You're pleasant to talk to.

Called in and had a great experience and helped me out and answered my questions.

Carlie was very helpful and efficient on our live chat.

Outstanding service. The salesperson Mike was excellent and presented the information well. The install tech Nick was thorough, professional, and did an excellent job. Highly recommend!!

We changed out our router/modem and that caused our doorbell camera to started blinking red. I called AMP SMART and spoke to James. We tried to hook up with Skybell Wifi and reconnect the doorbell to the internet. No luck. We had to shut off all devices and even remove the AMP SMART APP. We had to change the Apple ID and passwords etc. Nothing worked. We finally had to set up an appointment with a service technician.

James was our customer service representative. He was the most courteous and knowledgeable person I have ever worked with. I truly appreciate his expertise and courteous way of communicating every detail in attempting to alleviate our doorbell camera problem. Thank you AMP SMART for having this quality of person working for you.

Josh Conklin is a great person, he got me the system that would keep my home secure, I highly recommend AMP security, Josh Conklin will help you secure your home!

I've had Paul Varley help with security on two of my business locations over the past three years and am 100% satisfied with the company and his help. The price given was very reasonable, the equipment reliable and up to date, and the customer service/billing pretty decent to deal with. If I end up purchasing a home, I'd go with Paul again.

Rachel was top notch as our tech rep. Very knowledgeable and great to work with over the phone. Issued resolved real quick. AMP Smart has met all our needs in home security.

I would like to share a special thanks to the individual Savanha in customer service who tolerated me while my buyout was being processed when i had switched Alarm companies. She was very patient with me and knowledgeable in helping me channel thru the process, and was always in contact with me every step of the way. And for that, I am very appreciative.

Eddie Villalon and Nate Forester were super great! They were very knowledable, effiecint, and very pleasant to work with. I certai nly will recommend them, as well as AMP Security to anyone looking for a new system. The security system was a very modern and necessary upgrade from what I had before. It certainly provides me with more safety and comfort, knowing that I can keep survalence at all times.

Aurelia and Thomas House

A+ for amazing costumer service!
AMP has wonderful customer service. I needed help with my account, so I decided to use the online chat tool. I spoke with Maddy and she was great! She was prompt, and extremely helpful. She found my account quickly, and was knowledgable on what I should expect for the next steps. It's so hard to encounter good customer service these days, so I feel it's important to share when you do! Thanks again, Maddy!

James was patient with me and allowed me to tell him in my own way what I needed and he was able to address my situation properly. Great listening skills.

I m not sure yet how I feel about the company as a whole since it seems I ve been given a lot of misinformation about the products/services, but Amy has been great to work with. Very knowledgeable and helpful.

Nick was very helpful when I had an issue with my alarm. He quickly fixed my issue over the phone.