AMP Security Review

Ryan
Was extremely helpful and Knowledgeable.
He was also very friendly and easy to talk to.
He addressed and resolved all my issues.

Literally garbage! Was lied to threw the entire initial process then lost money and stuck with garbage service!

Counting down the days to cancel system hasn t worked for two days. First day can t get anyone then back and fourth they will send someone on Thursday so 4 days not working. We have had them almost 3 years and I can t wait to switch!!! PS (4 weeks later)never have heard from them except a message saying he looked forward to talking to us. So don't be fooled into thinking they actually care.

Kathy was amazing. She was the only rep. That took care of my problem. If you call, better ask for Kathy because NO one else seems to want to do their job.

So far, everything is pretty good. Haven't really had any issues with the system so far. The salesmen and installer we're very nice and fairly professional. Service since then regarding some phone number issues has been spotty, but I have been able to solve them on my own via the website. I love my cameras and the easy use of the app so far. As of right now, it's seems like a pretty good recommendation to any one I know looking for a system.

David Arnds & Eddie Villalon are the best, hooked us up with a state of the art touch screen system at no cost.

Hunter was knowledgeable, clear, concise, patient, and all around fantastic! I was able to get the answers I needed quickly, and won t hesitate to reach out in the future!

This is a great example of what customer service SHOULD be!

:)

Thanks again!!

The sales representative was very nice. He made sure all was taken care of before leaving my residence. He also followed up the next day. The technician did an awesome job with explaining how the equipment worked and advised I could call him if I had any additional questions. Although it was late, he took his time to make sure I was completely satisfied with the alarm system.

This is a scam. A rep comes to your door and offers you what they call a special deal..they even ask you to not tell your neighbors about your deal since you are an exception. Then you get a useless system (mine picks up up movements every 1-2 mins so I have about 200 videos a day and then it stops working because there are too many videos!) and when you try to problem solve with their reps you get no help. They literally told me "too bad". READ the fine print...what the rep told me was a lie ( after telling me about this company founded out of Utah by Mormons-who supposedly don't lie) and I am stuck. DONT BUY THIS

Thanks so much for helping a "tech-tarded" person get through solving issues with my security system. Megan and Ryan were were very helpful and knowledgeable. Both had very warm personalities which made getting help more pleasurable. Thank you!!

We have had the alarm system in place for a few days now and are very happy with it. Clint and the service tech who came out to install the system were both very helpful. They customized the system to our specific needs and helped explain all the different features and options that the system has.
We love being able to use our phones to control the system, view the videos from any location, and the doorbell motion detector and video are fantastic. It's nice knowing our house will be protected when we are gone.

They used third party companies 5 years ago to sell their system without putting their contract information on the contract, so when you go to cancel your almost up 5 year contract, they auto renew it and tell you sorry your paying for another year. Don't do it.

Edit 4 days later: They gracefully ended my contract after a review. I signed up with Guardian and had no idea of AMP smart. I am now free to rip it out and sell my house.

I have had my system for over a year and it has always worked great! I did a ton of research and no other company offers the amount of included equipment with no up front costs. My sales person, Jeromy Taberski, answered all of my technical questions and made it easy to use all of the automation. Thanks!

Justin answered my call for a situation that has been bothering us for some time. He was efficient and polite. He said he would get back to me and he did so within the hour. Justin solved our problem with his support team.
Thanks Justin for your fast and kind service!

I would recommend Amp to my family and friends it is so cool and well needed. Josh highfill explained everything I needed to know. He knew the product very well and didn t leave anything information out. Me and my family love it!!!

Very overpriced systems with ridiculously long contracts (5 years). We're now stuck paying 2-3x more than we could with other services for more than 4 years with equipment that is no better than Nest's or ADT's. They lure you in by offering you "free" equipment, but you'd be way better off buying equipment independently and paying for a different alarm service than taking their "free" offer and paying a fortune for monitoring over 5 years.

The experience we have received with AMP Smart has been phenomenal. Angela was thorough and very informative on all the information and Nate was very efficient, informative and cleaned up his mess. Overall a great experience and would recommend to anyone.

We ve had a great experience from sales to tech help. Our sales rep, Chris Wisbey was friendly and knowledgeable and most importantly has been just a phone call away for any questions or concerns. Gabby, at tech support and our serviceman Tyas Kitchen went above and beyond when we had a problem with a thermostat that turned out to be an Hvac issue. They were so understanding after all of their prompt and extensive trouble shooting. We re really enjoying the system and have already sent a friend looking for a security and smart home system their way. Very happy customer here in Tampa, Fl.

Excellent service and installation. David and Kevork were both courtious and professional. Kevork was extremely knowledgeable about the system and was able to answer all of our questions. Kevork did a bery tidy install, no wires left out and cleaned up afterwards.

I had a new system installed in March 2015. Great service and top of the line system for ALOT cheaper than ADT or any of the large corporate companies, and I got every area of my house covered!

David Duarte stopped by and thoroughly discussed the program. He was so enthusiastic, he sold us on it.

David is a real asset to your company.

OMGee! It was refreshing to receive such great customer service! Both Angela and Cam were awesome and very professional. From beginning to end, I am secure with Amp Security and their products. Thank you for the support, quick responses to my questions and satisfaction in knowing that my family and home is secure.

Joe and Phyllis Carroll

Well, I too was tricked by them. The people indicate to you that they work for your current alarm company and they don't... Neither here nor there, I was ready for a new alarm anyways. I went with them. They did a good job with the installation. A few weeks later I got a letter in the mail wanting me to sign a new contract. I trashed it. I had already signed one. So I got a call asking me to sign it and send it back because the sales girl signed off saying that they wouldn't charge me for service calls, and we had both initialed it. Apparently she wasn't supposed to make that promise and so they wanted it signed again without that(AFTER they've already taken out my old alarm and put in the new one). I told them I wouldn't do it. So they sent her to my door crying saying she wouldn't get paid if I didn't sign the contract and she did her job. I said I agree that she should get paid but this isn't my fault. She made the deal, we both signed it. You can't come back after the fact and ask me to sign a new contract. That would be Bait and Switch! Anyways, I never signed it and they left me alone after awhile.

Fast forward 2 years and 3 months... Now we are selling our house. WHAT a nightmare trying to sell a house with their equipment in it! They won't let us leave it, they are insisting that we take it. They will charge us $99 to remove and install(no big deal) but we don't have a phone line at the new house to hook it up to and they don't support wireless on the keypad we have. We are getting satellite internet and Television. They don't support either of those on our keypad. We have 10 months left on our contract, we have offered to leave it behind and transfer it to the new homeowners, and we will pay the next 10 months for them, they said no. We have asked if they can give us a new keypad that is wireless, sure if we pay $200 plus the $99 relocation fee. That's the cost of 8 months of service! I said what if we just disconnect it but continue to pay the monthly fee for 10 months. Nope! Can't do that either. I said well what if we just take it out of the wall and pay you the $47 per month and yall don't have to do a thing. Youre just making a free $47 a month for doing nothing. Nope... It has to be connected for the duration of the contract. They really have us bent over a barrel here and aren't willing to compromise on any of our suggestions. Their only suggestion is pay the $300 to move it and put the new key pad in, or pay to run phone lines to our new house and pay $40 a month for a phone line in addition to the $47 we pay them.

This whole thing has been a nightmare and I can assure you that when this is over we will NEVER use them again.

I was involved with the home security industry for years. I have been out of it for a while, but I know how the majority of the industry functions. David Wilkinson and AMP Security are a classy organization with real protection in mind for their clients. David is truly concerned about his customers, they aren't just a number or a dollar. His consultations are in-depth and progressive. True peace of mind comes from dealing with a guy like David for your home alarm and automation needs.

Colleen was excellent. She was efficient, professional and courteous.

Very pleasant speaking with rep which handled my oayment

Gustavo and Ximena are the nicest, friendliest people I've met met in a long time, they were so knowledgeable about the product and Services available and went out of their way to ease any concerns I had. I so appreciate them!! GOD BLESS

Malie helped me get the alerts back on my phone and she was very helpful. The new door bell camera works very well.

I ve had an awful experience with this company. I had to cancel and they offered everything under the sun including a lower rate but still charged the original one and won t cancel me. Horrible service. Would give no stars

Dylan was very professional and explained everything to the teeth, I was really impressed with the product and Dylan, the installation took longer than expected but the technician did everything right and took his time explaining everything to us. I'll definitely refer some people

Parker took his time to resolve the issue. I am very pleased with him and his service.

James in tech support was very helpful and didn't give up until we had my connection issues resolved.

Got good tech support from amp smart today. My door bell camera had stopped recording. This was do frustrating, but Emily fixed it promptly.

Calen Cromwell was outstanding! I asked him not to give me some sales pitch and just provide the information that I was asking for. He did just that. Told me what options I had, what I could use from my old system and the price. Very simple and easy and took no time at all which is exactly what I wanted. I would highly recommend him to any of my family and friends with no hesitation at all. 5 stars!!

Shawn went above and beyond and was just downright awesome in helping me get my issue resolved quickly.

Great customer service! Mainly because of Alyssa Rossario! She s made my experience great with this company and is the reason I will continue my business here.

I had a problem with my camera that it stop recording new videos/clips. I usually call every month to have it fixed. A rep named Nick gave me a call to resolved the issue. He was very helpful and took time out to call me back. He was able to walk me through the app to set up everything to avoid the problem going forward. He even advised me to give him a call if ever i will have any problem with my camera. I really appreciate the call. He is an awesome guy.

AMP SMART is well worth investing in to protect your home and animals. Everything was explained thoroughly by Angela my salesperson and by my installer Matt. This gives me piece of mind and I look forward to the protection this system provides.

Now I am being told they can't give what they promised but if I take this down they will cancel the contact and I have to take down this review... So just waiting now ,, doe's anyone know if a good place.
I figured since I've been getting the run around I'd start giving my update....
I was told that since I didn't like the three min. Clip I should get the SVR to record 24/7. So I did. But was not told that it times out on the computer and unable to bring it up on my phone. Now... I'm told to go and get an hmdi cable. Shouldn't this be something the technician does? We got disconnected and did not call back. My next step is to cancel if not corrected within the next few days.
Below was my org. post as I was really impressed. After signing contract it's been nothing but issues. I would not recommend.
Anthony and jermey said if I had any question to call or text them... Not true as I was just told to call customer support. I was under the impression that once it detected something it would record longer than a min. And did not know you only get a certain amount of clips a month, which i ran out of living k on a busy street. Then I was advised to pay additional money and get SVR... Which I did, I'm still waiting on customer support to call me back. The whole experience has been a nightmare. Was told to go and buy an HDMI cable to keep the video on the screen.. Three stores later I found one and to no surprise did not work and system timed out.

We just had a visit from Anthony and Jeremy. Wow! These two were awesome! We purchased feeling well informed on this product and have done much research on this and others. I couldn't believe how fast they were able to install. Even after all was said and done they were still there to answer questions... I would highly recommend for sure

Hunter was such a great help getting us on the AMP app, I am not computer literate and he was great telling me how to log in on my new phone. Thank you for being so patient and kind.

I have had constant problems with AMP doorbell camera where it stops working. AMP customer service says they will call me back & they do not call me back. Doorbell camera not working but yet I get no offer of monthly discount due to several disconnected timeframes! I want out of this contract they say I'm stuck till 2023! Totally disappointed with AMP!

The agent was very professional and nice. She answered all my questions and concerns. I was very satisfied with my services.

Great company, great service! AMPsmart has amazing products, and they re privately owned unlike other smart home/security companies. Customer service is terrific and very easy to work with! 10 out of 10 recommend!!!

Blake did an awesome job, very informative with the system install. Would recommend to my friends and family.

It was really great really friendly person thumbs up !!!

Melissa was excellent. She helped me with activating my system that i thiught was activated but wasnt when i called in. I am so far pleased with Amp smart

They did a excellent job and answered are questions. They did a really good job, I recommend this to anyone

Shady salesman!! Came in and showed us the system options then said he needed to verify we were homeowners. Asked wife her cell number and said that didn t populate in his APP, proceeded to put more info in and asked her to click the green button on his phone???? Not 5 minutes later credit alerts on our phones as he did a hard credit check and said nothing of the sort to us!!! Shady shady, I know it s not the end of the world but come on people be truthful and honest when doing business!! Now I will never do business with these people and have alerted all neighbors

UPDATE!! Hats off to Jason McRae who heard our concerns and rectified the issue promptly. Thank you again Jason and we look forward to install coming soon!!

They ignore "No Soliciting Signs" Karl Bench is losing money for his company from his disrespect, dishonest, and deceitfulness. No one should hire him.
They lie about pricing
They lie about credit checking
They lie about cancellation processes
They give a whole gambit of sales lies.
They will not fix holes in the walls after they uninstall an unwanted system they did not have permission to install

Hunter did a great job and was very patient. He answered all off my questions and helped me a great deal with technical support.

My AMP Smart system was just installed yesterday and I am very pleased. They completely installed it the day I signed up. Things that I like most are keyless entry, heavy duty smoke detectors, carbon monoxide detector, front door camera. I could go on and on. The sales rep and installers were professional, knowledgeable and courteous. Daniel is my sales rep and Christian and another nice young man (sorry I can't remember his name) my installers. I feel my family and I are safe now. This gives me peace of mind which one cannot put a price on. I love my "smart" house!

We recently changed our security system to AmpSmart and we are very satisfied with every step of the process. Our salesperson, Calen, was very helpful and knowledgeable with his product. All of our questions and concerns were handled in a professional manner. Calen is a very personable and capable young man and he never made us tech challenged people feel that our questions were a bother. The system is more user friendly than our previous one, we are glad we answered the door that day.

Stay away from this company! They are a bunch of crooks with horable service. I am going on the 3rd system with them while locked into a ridiculous contract. The last time it was replaced the tech never showed up for the service call 3 times in a row even after the scheduling manager Steve promised they would be there. Extremely long hold times every time I have called. If I want something done I have to escalate it through the company they have monitoring for them. *Update - after posting this review I was contracted by a very nice young man. He spent a lot of time on my ongoing pains and lack of service and for that I am grateful. I have been told the employees I spoke with have been mentored and that the company as a whole is working to better the whole customer service experience. A knowledgeable tech came out the other day to install my 3rd system with a differnt type. So far everything seems to be working as it should. I will update this in a few months as to how the new system has been performing.

Our smoke alarm went off while I was cooking. Amp Smart called and sent fire department. Even though there was no actual fire, it was very comforting to know they were watching out for my family

This has been a great home security system for us. It helps us to feel safe and secure, we love being able to use video doorbell and indoor cameras. Our kids feel a lot safer and can actually sleep in their own rooms. Maddie from customer service is so compassionate and kind. And Claudia from tech support is Amazing! Cam was the one who came knocking on our door to show us this security system and we are ever so thankful he did. He is very funny, smart and personable. Amp Security has a great team and they are all more than willing to help. We would recommend them to anyone. Great quality and service

I worked with James on a technical issue we are having and he was so patient with me. He worked with me for quite a while trying to fix the existing equipment to try and save me money. He was fantastic easy to work with and friendly.

AMP Smart seems to be a great home security service with excellent Customer Service but the sales representative that I had the misfortune of getting leaves a lot to be desired. My experience with her was okay, at best, when she made her sales pitch. She made all kinds of promises and totally FAILED on a major one...to pay off my old security service. When I called her about it she ignored my calls and texts. To be straight forward, even her manager was rude and nasty. So I called Corporate and they were very helpful. I recommend AMP Smart but be VERY careful of sales reps.

Racheal and Lauren were really great fast and prompt and made me and my new place feel very secure.

I've had an alarm system in my house for years, this is my first time with AMP Security and I am more that satisfied with my experience with the company. The salesman Matt, was very informative and set us up with a great system. It is much easier to use than my prior system and gives me a great piece of mind. I referred them to my family members and will continue to in the future.

Hunter was very professional, knowledgeable and exceptional technical support representative. Able to solve my problems with ease.

Love the AA meeting at 8 pm on tuesdays with free soda!

Great customer service. Anwer all my questions and help me pick the right plan for me and my family. Thanks a lot Mike ,Gustavo and Eddy the technician

Dylan, Demetrius, and Alex were incredibly helpful and professional. They answered all our questions about their product and helped us find a solution that worked best for us. Thank you!

Excellent installer Chris. Very professional and courteous. Very informative and helpful.

Jeremy Taberski was the representative that sold the system to me--he presented himself professionally and encouraged me to change systems. I am happy that I did. He was kind and very considerate, I also like the many available features. THANKS AMP SMART

Worse service I ever got from a company, the alarm would go off in the middle of the night and when I call them nobody would answer. The windows, doors, and medical alert keep going off saying the batteries needed to be changed ever month, I don't think so. I have reported the to BBB for poor service all the way around. When I called I have to get transferred to about 8 different people before they could answer a simple question and I end back up at the first department I call to begin with so disorganized. Will never use them again and will let everyone know what crook they are.

AMP Smart has made our home feel mush safer and protected for our Family. Along with helping us have peace of mind in hour home when we are gone or home sleeping with the family, Amp SMART has also made our home much easier to remember to lock our doors, turn off lights, and keep our cost down with energy usage, especially with our Z-wave thermostats. I recommend AMP Security / Amp Smart to anyone looking for a system to protect their home, family, or business. And also Jared Hatch the sales rep was very informative, helpful, and had great follow up. Thanks AMP!!!

Had a sales rep come by the house. Nice girl, very personable. Discusses our house being a trial house to advertise with their sign. I live in a cul-de-sac with virtually no through traffic, so that was really suspicious. Got the whole spiel and was offered a 3 day trial. I agreed, as long as it was a free three day trial. If they truly felt my yard was good advertisement, they should be ok with 3 free days, right? Wrong. Girl called two different managers who refused to waive the fee. Now, reading these other reviews, I understand that this is just a sales tactic. I am glad I stuck to my guns.

Dylan and Reed is very respectfully, He and Reed came back the next day to check to see that we were able to set the alarm and that the technician did her job and was respectful as well as cleaned up after the install. I love the service that Amp provide us and will be referring family and friends to Amp. Keep up the good services you are providing.

Calen, Brandon, John, Zayne, Brayden are all very friendly and awesome to work with, very thorough when going through the information.

Looking forward to our new system! Installation was smooth and Grant was great at answering all of our questions.

Paul did a great job, very personable and answered all our questions. Aaron was the same with installation and his helper, I think Chris was his name!

Love the system.

The touchless Bluetooth disarming makes coming home with groceries, kids, bags etc so much easier then having to type in a code

When i originally signed the contract, I told the sales rep that I did not want to sign up for a 5 year contract. I was assured that everything was changed and updated and that it would only be for 3 years. Now I am being told that it is a 5 year contract. I have had nothing but issues with the service and the equipment. I just wanted the contract to be over now I am being told that I have two more years or have to pay the$700 early term fee. This has been nothing but a scam from the beginning. The sales rep was deceitful and lied to get me sign the contract and assured all my concerns were address and she turned in updated paper work. SCAM!!!!!

First off while me and my boyfriend just built a house.. moved in and was sitting in the garage on Friday night, preparing for a birthday party on Saturday. A sales guy came up and told us that they are looking for people in our neighborhood to put up signs in the yard. We would get to pick 3 monitors and installation and equipment would be free.
A friend came over and I showed them our house and came back out to sales person telling my boyfriend that he wanted him to do this survey.. but it was no survey it was setting up services. He said that we would have a free trail to test it out but wasn't happy with all the holes in my new house. And yes a installation person was right down the street from us as well so we couldn't even think about it. Sales guy stayed here til midnight and installation til 130 am and we had to go to walmart for my kids birthday at 3am in the morning. Leaving us with few hours of sleep that night. Sales guy came back multiple times instead of just calling when we had plans, not happy.
Then after calling to cancel the rep got sales person on other line and this guy saying he is going to retain my boyfriend. As far as the paperwork goes I was on the account but according to rep when she got back on phone she asked me if I was married to the father of my child and I said no and she then proceeded to tell me I can't cancel the account. I feel completely uneasy about this whole process and after reading reviews of this being auto renewed without notification and same situations occurring with sales people, installation and rude customer service. Expecially rude customer service when you call in.. I want no part in this. I will be contacting a friend at channel 8 news and BBB about this company.

I would give this company 0 stars if I could! We cancelled our service and they continued to bill us and then sent it to collections when we refused to pay for service we had cancelled. Shady company for sure!

I love my new system. It makes me feel safer with it protecting my family. I love how easy it is to use. Everyone at AMP has been great to work with.

Recently was set up by Matt, with my new alarm with AMP security. I like it very much because it's very simple. It gives me a great piece of mind that I am more secured in my home. I am very satisfied with my experience with the company.

Their Scheduling Department really help on rescheduling the Tech. visit, by making earlier.

Needed to set up my security system on a new WiFi network. AMP Smart walked me through it step by step with ease. Very knowledgeable and great customer service. Thanks!

Stephen and Jeremy Giese My Hero s after a recent break- In, I had been frantically researching security systems, so many options, so much confusion ... my sales team showed up at the Right time, with the Right approach, and the Right product. I retired my RING and am now one of the proudly protected of AMP . A delightful sales experience, catered to my specifics needs of my home and lifestyle. Thank you Stephen and Jeremy -

I spoke with Maddy on Tuesday. I enjoyed speaking with her. She was to research my account and provided me with the information that I needed very quickly. I had been waiting over 2 months for a new camera doorbell to be delivered to my home. Maddy also provided me with the tracking number and expected arrival.

Had my older alarm system upgraded with AMP security a few weeks ago and I absolutely love it. I had one of the new doorbell cameras added and I use it all the time! The feeling and piece of mind is unmatched and the salesman, Matt, was very straight forward and friendly.

Amp is an amazing company with exceptional customer service! I've never had any issues with them at all and to top it off the equipment they use in top of the line technology! Would recommend them for to anyone and everyone!

Chris F came by today and installed our new home security. He was very efficient, professional and knowledgeable about the system. Thanks Chris we appreciate your work

AMP Smart has exceptional customer service and professionals who get the job done efficiently.