Alliance Security Reviews

Company is understanding of the needs of the customers, and works with you to make sure that you and your family are protected.

I had a good experience.The installer was very. Knowledgeable and helping me to understand how to operate the equipment.I will recommend the company to my friends and family.

Awesome job was done by Larry. I would recommend his service with anyone. Thanx yall

After I have experienced my new Security system I can give a rating of 5 stars.
Jamie was very good at explaining the system over the phone. He and Corey were very professional and nice.
Andre came to install the system a little later than I had expected but he was very efficient and professional. He was very friendly and helped me understand the system before he left.
Overall I was very pleased with sales and installation.
Now to actually use the system. I am confident that it will be a piece of cake !

A couple years back, I had been getting robocalls repeatedly, leading with the gag about a rise in break-ins in my area. One day, after several phone calls and attempts to get removed, I decided to engage and see if they'd give up the company name. It cost me quite a few more calls to get the Alliance name but it was worth it just to be able to leave this one star. I'd like to think robodialing isn't profitable enough in a trust-based industry like this, but here we are.

Brian was very professional, courteous, and informative. Explained the system to me from A-Z where I am comfortable. Thank you very much for the system and Brian I feel very secure now.

Brian did a job well done. Explained system to where my husband and I are comfortable using it please consider giving him a raise. He is 5 Star strong.

Absolutely awful company. 3 months since we tried to sign up. We got all of our equipment in 3 different appointments. And we are still missing the solar panels. Customer service is impossible to get a hold of...and when you do they will hang up on you, or the call will drop, or make false promises and never come through. The original quoted priced ended being almost $30 more for the monthly service. The customer service reps I have spoken with will rather argue with you then actully help you. I never do this...but please save it yourself your money and time. Have self respect for yourself and the peace of mind of your family and home. Choose any other company than this one. The experience has been gutt wrenching.

My text were very professional and very informative. He was able to explain my system to where I could understand . Great job. We re comfortable

On time.explained everything very well.good knowledge of how things work.Brent is excellent.

I like my new alarm system had great service and it's working fine. I'm just really relaxed with it and I love my doorbell camera. Adam did a five-star job!

Jeff did a great job. He was fast and very understanding. May the force be with him

Great and friendly work from Jimmie Atkins!!!! Outstanding professional employee....

Great install tech. Very polite.. Love the new upgraded system

JOSE GONZALES. WAS VERY ATTENTIVE TO THE PROBLEM AT HAND. VERY KNOWLEDGEABLE. AND HE EXECUTED THE PROBLEM VERY QUICKLY. WILL NEED MORE STARS TO DESCRIBE THIS TECHNICIAN. A+

Excellent service. Installer showed up as scheduled and was knowledgeable and professional.

Excellent equipment! Excellent customer installation! Very satisfied!

David the sales rep and Milton our service technician were great to work with. Made getting our new home protected very easy! I highly recommend both of them to everyone!

Awesome service. On time. Efficient. Install was fast.

Coolest security system! All seemingly wireless, super fast install, no damage to any walls or surfaces. Back up power, works even when power is out! Super cool. Eric, our installation guru was SUPER PATIENT with us, explaining every button, every feature, every area of the interface and the phone app. Definitely a great customer service experience! !!

Update 11/2018. The system is cool, WHEN IT WORKS. Can't get the camera doorbell to work 24/7 without issues. We actually gave up arming it. And heaven forbid you agree to a contract. $3k to get out of ours, even if we no longer own the home (contrary to the verbal information given when we signed up, should have known better, get it in WRITING 1ST). Not to mention we were told we would NOT need a city permit (more $$ gone out the door for nothing) which was a blatant lie, so not only do we have to pay for a system we can't use, we have to also pay the city for the privilege of having said system, even if we don't arm it. Just THINK about it.

Adam was wonderful. I would recommend Adam to anyone thank you!

As of today, I am only giving Alliance Security a two star. In a few weeks, they may go down to 0! STAY TUNED! We had Alliance Security installed back in November, 2018. The only good thing I can say is that the installer was very knowledgeable.... THAT IS IT!! As he installed the system, he wanted to add a few things. I was on a budget, and couldn't . As the installer was in my house, Sean, from Alliance, called me to see if I wanted to install other features. I repeated, I was on a budget. All agreed.
After receiving my first bill I noticed it was way to high. I emailed, I called Sean, no reply. I called Alliance, first they said that it was sent with Sean's email. Looking back on my email, there is no attachment, or link to a contract. Then they said they would send it to me.... after 3 months, no contract and I'm still waiting! Part of their installation was RING, which is great, but now they want a monthly fee! What kind of business can do a job with no contract! What kind of business NEVER returns you call or Rep's "mailbox is full" and NEVER empties it! One more point. The security button they give you for " free" "I've fallen and can't get up" well, you might as well stay on the floor... it doesn't WORK! All I can say is before you install Alliance Security..... DON'T AGREE ON ANYTHING UNTIL YOU SEE IT IN WRITING!

AVOID LIKE THE PLAGUE. DO NOT ANSWER!!! DO NOT ADD YOUR NAME TO THEIR DO NOT CALL LIST UNLESS YOU WANT MORE CALLS. DO NOT AGREE TO HAVE THEIR SYSTEM INSTALLED . BLOCK ALL COMMUNICATION FROM THEM!!!

Alliance Security is one of the worst security companies on the planet. They are really a horrible telemarketer that will robocall you numerous times even after you request to be removed from their call list. In fact, just by asking to be removed you are verifying that yours is a working telephone number and they then sell that number to a larger telemarketing alliance so that you will get more calls from other telemarketers. They are owned by Jay Gotra who is one of the biggest telemarketers in the country. He's already paid off a 3.5 million dollar lawsuit for abuse of telemarketing laws. Do not answer their calls or you will get more. Instead you need to ignore or block them. Their so-called free alarm system actually costs you almost $50 per month for monitoring and they offer horrible customer service and they use all subcontractors to do their installs and removals or maintenance. Do yourself a favor and research a real alarm company and avoid these scammers. There is a reason why the top people at this company drive Ferrari's. It's a huge scam. Their call center is in Cranston, Rhode Island and they hire low paid script readers as marketing associates. All they want is that $50/month fee that they charge you for a crappy alarm. Once installed they make it nearly impossible to get out of the contract because they don't answer the phones or respond to emails in any timely fashion.

The installer was puncture.he was courteous.knew what was doing. And explain ing the technic of running the systems

Brian was very informative explained my system to me where I can understand very professional as you guys say five star experience thank you

Our security system was installed today and it turned a good day into a perfect day.

Our Technician Albert,
was very friendly, showed us outstanding professionalism, taught us exactly how to use our security system with great communication and gets an A+ in customer service overall.

We thank you Alliance Security,
for making us feel safe in our home.

David was very helpful. He explained everything real simple. Systems real easy to use.

I just had a new security system installed by Alliance security. The security system works great. Customer service has been excellent. My service technician, Paul, has been outstanding. I highly recommend Alliance Security and especially Paul for outstanding service that has greatly exceeded my expectations.

They're a bunch of tools... a complete cluster-F of an operation.

Adam was very professional and full of information,
I will tell all my friends and family the GREAT experience we had!

Never had any intention of putting a security system they called me repeatedly finally we decide to put one in set up a Pacific date and they never show up.
No call no show.
Now this guy from Rudy calls me and supposedly they should have another date and here we are again no show no call

The whole experience was a breeze. The installation and installer was great

My Technician was outstanding. He was very professional and very efficient. He was very knowledgeable about the product and educated me on the system. I will recommend this company to my friends and family.

The service was great the system is nice. I only have one question. Do I need signs for your company for my yard, vs. my old company. A sign is important, it just might deter a thief.
I am glad I changed.

A very pleasant experience. The Technician was most helpful,answering all of my questions,and explaining everything to me.

The installer arrived on time. He knew what he was doing. He explained the systems functions well and gave me good training.

Very nice person and took time to explan everything to me. It was a pleasure to meet him. Thanks for every thing

Brent was courtious and professional. We love the camera we got it helps with monitoring the grandkids when we aren't home. More security but at a better price than my outdated ADT system.

they have harassed me time and time again, I have been on the federal DNC list for years. so I have taken matters into my own hands, and every time they call me, I call them and have them go through the sales pitch and then say I was never interested in anything but wasting their time.

if google would allow a 0 rating I would give a zero, they are the worst system ever, I know several that tried it and were extremely unhappy.

Jeff Engen cam out today and did an install and I couldn't be happier. Arrived right on time and was very professional. Answered all of our questions and gave us a few tips. Would recommend their services and especially his to friends and family.

Raja was my technician. She is a very knowledgeable person with what she does. She was very pleasant and I wouldn't have any problems with requesting Raja if I ever have any question or problems.

Tech just left from installing our new system! Very excited to finally have this piece of mind!
Love that its wireless and the service doesn't break the bank!

For anyone that thinks they don't need a home security system, don't fool yourself! We have a dog and a truck parked in front of the house with lights on and the worst still happened to us. We contacted Alliance Security and we're set up the same day for installation. Guy was our technician and made a very uneasy situation very comfortable. Guy guided us through everything we would need to know about our new system! Guy is a true professional and I would recommend him to anyone! Things feel alot more cozy in our house now with the help of Alliance! Thanks again Guy!!

Great experience all around.
Good and easy to understand equipment and fast install. Adam was friendly and knowledgeable and worked with me to make sure my needs were met.
Just wish I could bypass a zone easier and I could have more voice options built in the panel for announcements.

The young man did an awesome job! He was very knowledgeable and patient enough to explain how the system works. Great Job!

They are cold calling according to the Telephone consumer Protection Act (TCPA). They must stop or they will receive a lawsuit under 47USC227. Report all instances to the FCC so a class action suit can be filed and the company put out of business.

Cold calling is not good,i was actually interested. And asked for specifics, was told I had to listen to the presentation, lol, YOU CALLED ME AT MY HOME! so no, you need to give me what I want when you are on MY TIME. resorting to cold calls shows the desperation, and shows the lack of their business. People should be calling them, not the other way around. I told James to delete my information and he hung up on me.

Don't get their service.

MY my technician Jeremy F. was outstanding I truly enjoy his services and I would recommend him to anyone. I have a system in both of my homes one in the metropolitan area and one in the North Carolina area and the technician that I had for both have been outstanding. Team Alliance Security

Calls with a blocked or spoofed number to people on the FCC do not call list, obviously a fake company. Also associated with Monitronics

Very very unhappy with this company they sent someone out on Thursday which I took a day off of work for and didn't even finish the job ask for 2 cameras only got one the guy said he didn't have time to hook up the other one ask for 2 lift masters only hooked up one didn't know how to do the other one which I did my self from YouTube

I'm having trouble arming the security system. It says the front door is open , but it's closed , its a new door and door frame that I just had put in . But I don't think that the installer didn't allowing the sensor on the front door properly. I would appreciate it if someone of your honorable company would come and correct this problem as soon as possible. Thank you, David Waite

Jimmy was amazing and very down to earth. Respectful young man. Thank you guys for your services.

I had a security system installed in my house yesterday by Alliance Security System. The gentleman that came to my house, Erren Wright, was polite, friendly, and went about the business of installing all the necessary doors with alarms, and put the panel where I wanted it. Erren was efficient, knowledgeable and cleaned up after himself when he was through.
I had several questions during his installation, and he was able to answer all of them to my satisfaction. I would highly recommend this company if were considering a security system for your home or apartment. Best feature is that I can control the system thru an app on my phone! If I leave the house and forget to set the alarm, I can do it thru the phone wherever I am

The gurs did a great job,no complaint I am satisfied.

What I find semi important about security is....installation! I'm not a DIY type of person, so the fact that Alliance Security does the setup was definitely a factor for choosing Alliance Security. It also doesn't hurt having an AMAZING sales representative! Leon has been there from the start, & guided me throughout the process! My installation guy was also cool to have! I'm pretty satisfied with my choice of my home security system! I've tried others, but Alliance Security came out on top. Thanks Leon

Update: $10 a month for warranty. If equipment malfunctions or whatever its about $89 for a service fee. Crazy! I should have highlighted that

The security system works properly, the assistants are nice

Adam and Brian were awesome great customer service friendly and professional!!!

David did a great job, love the system elegant and simple

David Rossi did a great job, making everything simple, love the New System with Alliance Security.

Everything was explained in great detail about our system and he answered all of our questions. Great product and great service.

Tyler did an amazing job. Very thorough. Would recommend alliance to friends and family

Installer was on time was very polite dressed appropriately and was very knowledgeable, he took the time to explain everything in detail to me I was very happy with my experience with him

Eric Prior was our installer and was great. Very patient and courteous as well as knowledgeable. Did the work in a timely manner and did the little things we asked for such as a wedge for the doorbell and specific placement of the panel, without making us feel like we were being a huge pain in the B. (Even though we might have been. Lol)

If Eric's professionalism is an example of the type of service we can expect than I'm excited to have made the switch over to Alliance.

Great work! I will recommend to my friends and family.

Adam was an excellent a representative for your company I will recommend him to friends and family

Very good service.he was very polite. Brent thank you

Installer worked very hard to perform the installation. He went the extra mile to provide a great installation.

Tyler Moore was exceptional, he explained everything in detail. I fully unstand my system thanks to Tyler.

Thanks to the great tech loren for the quick and professional installation

Brian and Adam were very informative and did very good work and told us everything we needed to know and we love our new system with alliance!

Michael was very nice very knowledgeable
He did his work fast respected the house and family
Would recommend him

Technician was friendly and more important professional.

Brian was fantastic professional and helpful. No complaints

Brent was a very friendly, informative technician. We were highly satisfied with his work!

This place installs amazing systems. I can control and monitor everything in my home from my cell phone. AND THEY PUT IT ALL IN FOR FREE!!!
I don't care about the monthly fee because I paid the fee before to just have an alarm system. I think with the energy savings that I will have from the thermostat, this system will probably end up being cheaper than the one I had and it does 100 times more stuff. Thank you Alliance Security!!!

Alliance is at it again. Robocalling cell phones in violation of Federal Law. I was woken up by a robocall on a Saturday morning. Started recording the call and was eventually connected to an Alliance security representative to schedule my installation. When I called later to cancel my appointment they were very high pressure and it took me almost an hour to cancel.

Bottom line: Would you trust a company that is willing to violate federal law to obtain customers with the security of your home and family? I would not.

We can t say enough about the excellent service during our installation! Mike Thompson was very helpful and knowledgeable! He even stayed late to make sure we understood how to use the system! Great experience and a great value. Thank you!

I Mr. White would like to share with you , one of the best Tech I've seen in quite awhile ! His Jeff you more guys like him. My the "Force Be With Him"

Eric came and did a wonderful job Installing our security system. He also explained many features of the app and configuring it with our PC. Hope fir the best service in the future as well.

Is taller did an excellent job as far as installing an informant on the whole system

I love my new alarm system that Adam installed for me. It is much better than what I had with ADT and I'm very happy with my new doorbell camera and I feel very secure that my smoke detectors are now connected to my alarm. Adam was very polite and explained everything to me and was very courteous when he came back to install the system. He cleaned up after himself and took the time to be thorough and explain everything to my satisfaction. I have already recommend him to all my friends and family thank you Alliance!

RUN!!! After you install it, you have 3 businesses days to cancel. I called them the next morning to cancel. They give you the run around and will not respond. They said its only by email and that it can take 2-3 days to respond. That is fitting considering thats all you have to change your mind before a 5 year contract. I took all the equipment off of the house, the box said system tampering..... Its been an hour and no phone call checking our safety. No police contact. A person could have my family right now and no one is on the way.

Adrian, the security tech came by my house to sell me a new security system, which I have ADT and I have been having problems with them in the past. He explained every detail straight to the point and he explained all about the products you guys offer and now when my contract is up with ADT I will definitely sign up with Adrian and alliance security. He was very professional and knowledgable about everything he was explaining. I will definitely suggest Adrian and Alliance for sure to my friends and family.

Thanks,
Cherish Hollie