Alliance Security Reviews

Very professional, knowledgeable and pleasant. Very detailed on teaching me how to use the alarm system and accurate. And was prompt with schedule.

David Rossi was amazing. He did a great job explaining everything and showing me everything I wanted. It's a wonderful system and really simple.

Nice installers quick and neat and the prices not so bad for the house and the equipment I will love yo work with them again on my other homes

Super pushy door to door sales pitch. Tried scare tactics and repeatedly tried to get let into the house even after being told we weren't interested. Called phone numbers on pamphlet and on website. One was not in service, one connected to a full voicemail. Very sketchy.

Raja was very knowledgeable about all aspects of the alarm system and she explained its use with patience. She made me feel comfortable with how the system works , placement of system units, and other options available to us. It s obvious that she is an experienced installer and has the all the information necessary for a professional installation. Thanks.

I rate Alliance Security #1 in phone call abuse. They have been calling my work number daily and I have chosen the "do not call option" and have spoken with live Alliance Security phone reps asking they remove my number from the call list, but to no avail. Next time they call me, I will set up an appointment and when they show up at my house, I will tell them to leave, wasting their time as they have chosen to waste my time at work.
I suggest all that have been getting relentless phone calls from this Company to do the same. I am also contacting the BBB and also will file complaints to the agencies who oversee telemarketing guidelines.

The service was amazing quick and secure.. David was very professional and understanding to our family needs of safety... God is good

Adam did a fantastic job and we love our new alarm! I'm very excited to get my doorbell camera and having the peace of mind that my home is protected against burglary and fire with my new smoke detector. It was truly a five-star experience and I would recommend Alliance to all my friends and family!

Great work and efficient,showed me how to use the system. Mr Jenkins was very professional,I would recommend him/alliance into any ones home. Great experience Alliance thank you for sending William out to my home......

Adam was very good and he explained all the details and the system very well!

Friendly business like approach to customers and knowledgeable work experience and I am very pleased to be a customer

I was a little skeptical when first approach about the system. Checked out online before going forward. I'm so glad that I did. I want to thank Cassie very much you did an awesome job.!!*****

My service never worked for me....C.S. ppl was silly and rude....I was put on hold for long periods of time. ...dealing with them was a nightmare! Also received a call at 8:45 at night by the technician asking if I had his drill! I only gave them one star to be able to post my story....UGH

Adam was very patient with me I really appreciate it how he took the time to really talk me through the system and show me what needed to be done and was just very very helpful. He really did a outstanding job I am looking forward to recommend Alliance to a whole lot of my friends. thank you!

NOT WORTH THE STRESS! I have never been so frustrated over something that should offer me piece of mind. I have had an account with Alliance security for sometime now and have been having nothing but the hardest time. Every time you call its a 30 + minute wait for any assistance unless you want to open an account with them (ironic). I have been trying to get a technician out to us for Months now and i am not exaggerating and have been only hitting dead ends. Today i had scheduled yet another appointment and much to my dismay the technician did not show up. No phone call was made i had to call out of work for nothing. I began calling Alliance technical support and they are the rudest / most uninformed people i have ever dealt with in my life. They would hang up mid conversation. Gave me extension numbers to reach them out personally and i say THEM because it was 4 different technical support associate that i spoke to in one day and i got nowhere. They give you their extensions but when you call back they dont answer. They dont call back when they say they will. Not only is communication with this company so impossible but when you do finally get a hold of someone their lack of professional communication amongst themselves is so off that you get NOWHERE. I dont know why i have been having such a hard time i envy those who are happy with this company because im at the point where i have ORDERED the system and monitors with cameras and sensors to all be removed from my home. Im done GOOD LUCK to whoever reads this and decides to go through with them.

I love the way they respond quickly to the alarm trigger

Had a great experience with the tech. He was very helpful.

I am a proud new member of the Alliance Security Family!! Their management team (Brian P.), and sales staff (Sam and Hector) have been extremely attentive, going out of their way to ensure my installation. However, my technician, Paul, is the star of the show! The installation process alone is impressive, but Paul is amazing for so many reasons (I'll share only a few):

Paul was very personable, yet professional;
Paul handled our pre-install meeting with great care and concern;
Paul clearly explained EVERY aspect of the alarm system, even while installing;
I found Paul to be honest, informative, and reliable;
Paul helped me determine the features that best fit my family's needs;
Paul demonstrated each feature to ensure I understood its function and benefit;
Paul was very patient and answered EVERY question;
Paul did more than his job...he went above and beyond my expectation!

Even as a new customer, thanks to Paul, I'm confident that my experience with Alliance Security will be a positive one!

Thanks Alliance!

Blessings,
Trish HW

Adam was the utmost professional and did a superb job setting up my new alarm system in my home. He was thorough, straightforward and offered me a multitude of things that I didn t even know existed. His knowledge and confidence in the systems had me sold. The alarm itself is easy to use and Adam made the set up painless and clean. It s very simple to use and I like my new doorbell camera and being able to see it on my phone. So far I love it and I would recommend alliance and Adam to all my friends and family. Thank you!

Your tech was very patient, she showed the utmost in professionalism, she answered all questions as asked even when I repeated a concern or question in my mind. She was refreshing to work with, we need more like her in the working world as cust reps installers. Thank you & many thanks to her & her work ethics!

On 12-02-17 Michael came to my home to install an alarm. When entering into my home he was respectful, polite, and eager to start his work Michael was very clear showing me how to work the alarm.

These guys don't seem to understand DO NOT CALL. I suspect it's all a scam and the rest of these reviews are astroturfed.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH! I own several small businesses and I relay on my alarm company for obvious liability purposes. I decided to give alliance a shot at my new business which opened in April 2018, it has been a NIGHTMARE ever since. My sales rep pulled the ole "bait and switch" on me and sold me a system that was not practical for my business. He got the sales commission and was off to scam the next person. They sold me a system that was supposed to record adequate footage for the month, after 6 days I get a notification to upgrade my service because I was all out of storage. I called the 30 min hold time service center and they advised me I was sold the wrong package and that I needed a $500 DVR for my recording needs. After being passed around to 5 people they told me pay $150 and we.ll get the system out today for you. Fine, I pay $150 and my issue goes away, it was worth it to me. Guess what never came in the mail?? Correct my DVR I paid for a month ago. This company is a SCAM, you get what you pay for so find another company. Heres a test, call the companies customer service number and see how long it takes them to answer their existing customers phone calls. They dont care about you, they care about the sale and then you're dead to them. I would obviously never use them again, I will blast them on every social media outlet to prevent others from having to go through this. GOOD RIDDANCE!

I was having problems with my thermostat. They came out and replace it at no charge. There technician that came out was very professional. Explain the system so you don't have any issues. He was on time and stayed until I didn't have any questions.

David Rossi helped me get my new system, he was extremely professional and nice. Thanks Kenny for getting him here early. Great company.

Great experience. Very professional. Delivered and met my expectations.. very happy, esdy to ise system, super awespme technician, really knew his stuff.