Following our first service with Advanced Tech and...

Following our first service with Advanced Tech and the instalation of PANDA security software, there were several issues that I had especially with the HP upgrades grinding away for many hours (up to 14 hours for a single upgrade). In addition, the computer was slower than it had ever been. I called for support and discribed the issues to and individual whom I could not understand (probably in India -- definately Indian accent). His advise was totally unhelpful. I sent a review of my experience and was contacted by Advanced Tech. I spoke to an American contact named GEORGE. He was most helpful in many ways. I described my issues and concerns. He was very helpful and polite. George took control of my PC and after a 2 hour repair was able to get rid of the bugs. He was concerned that the instal of PANDA security was the issue. Whatever the issues were it appears that my computer is now functioning much better. My wife is having the same issues after the first service to her computer, thus I will have her contact Advanced Tech support and ask to speak to George so that the issues with my wifes computer can also be resolved. We will see what happens over the next week or so. It has only been 2 days since George did his repair and I use my computer minimally.