Advanced Diabetes Supply Review

Advance Diabetes Supply: Incapable of delivering medical-critical supplies on time

Advance Diabetes Supply is the only supplier of my husband's Dexcom 6 continuous glucose monitor that insurance permits us to use. For the third straight time, ADS failed to deliver replacement sensors by the date his last sensor was set to expire. Based on previous experience, I had texted and called in advance numerous times to warn that the planned Dec. 7 delivery date was not going to get the sensors to him by the end date of Dec. 10 and asked for expedited mailing. But once again, my husband was left without the Dexcom 6 CGM that works with his insulin pump, and he was forced to use Dexcom competitor Abbott's CGM, which is really great but does not communicate with the pump. Also based on my previous complaints, ADS sent him two "buffer" CGMs in September, but sent the wrong product. Dexcom 6 is a lifesaver and a wonderful product/service. ADS is not. Additionally, this California based company must think it is unimportant to help East Coast customers, since it's call center opens at 11:30 a.m. Eastern Time and is closed on the weekend. For a company that seems to have a lock on the delivery of medical-critical supplies, this is just one more failing.

I have talked with a couple of customer service reps that are polite and very accommodating.
Most if the time I can't get through to anyone to answer my calls and then when my call is returned I miss the call because I am hard of hearing. The fact I didn't answer my return calls was a complaint to me. This person hadn't done any research on my account to see a problem before she began leaving a message and then she realized while leaving this message I had also sent an e-mail that my order was late she said, " Oh I see the order is late. I can send it out right away."
I'm happy she sent it out but it seems getting most of my orders is a hassle. I would really like to know why in writing so if it is the doctors office I could have something to show them to let them know what the problem is.

I am an insulin dependent diabetic. I am now out of test strips thanks to Advanced Diabetes supply. I have attempted for 3 weeks to get my 3 month suppply. firwt it was because I needed a prescription trenewal from my doctoer. then it was because he had not refilled it, and could I call him. Then when I verified that he had refilled it, it was because he did not fill out the paperwork properly. When I derterminied that was corrected, it was to be delivered next tuesday, When they determined today was also tuesday, it was to be delivered today. I even called twice today to verify delivery. Wrong again! Now I can not test my blood! There is something terribly wrong with this company, or is this personal? Guess I had better find another firm to provide me with diabetic supplies.

Terrible experience getting prescription for Omnipods verified by ADS/Northcoast Medical Supply. My doctors office sent all necessary paperwork over about a week ago and I have yet to receive a shipment confirmation from them. I received conflicting information from sales reps last week, was even told I was dropped by my provider which was not true (but the most horrifying thing a patient can hear), was not contacted with follow-up information as promised and have called three times this week to get in contact with them and have yet to speak with anyone. I've been stressed and worried all week; I literally need these supplies to live. I am livid and disappointed and would not recommend anyone use this supplier. This is a MEDICAL SUPPLY company and any and all issues should be treated professionally and urgently.

I was charged for my order before they received the refill prescription for the order. It then took another 4-5 business days to start shipping. Unhappy with service.

Truly a great company! Do not know where I would be without them! I do highly recommend them! My experience with this company has included excellent customer service which is important for me. When handling my personal health, it is important that any company I deal with has excellent customer service. Advance diabetes supply cares about me and have been very responsive with me in all my interactions. Thank you A.D.S. !!!

ADS refuses to send me the Contour supplies included with the medicare dexcom G5 bundle. #epic failure

Very frustrating company to deal with. I have to call multiple times to get receipts from copays, and deductibles. This time, the lady on the other end states I should have one more sensor from Dexcom, but in fact I am completely out. Now, I have to spend out of pocket for extras, purely because they don't have their dates correct. I was unable to speak with anyone "higher up". As a mother of a son with Type 1 DM, painful to go through this company to obtain his supplies.

If I could give this company zero stars, I would.. I don't even know where to start since Advanced Diabetes Supply has literally screwed up on so many fronts when it came to getting the proper pump supplies for my son. Now they refuse to field any phone calls or try to fix the issue. I would say they are on the borderline of being fraudulent at this point.

My son receives his CGM (Dexcom G6) through this company. We had a small hiccup in the beginning with the insurance communications but since it has been amazing! I just called to get another shipment and it was super easy!

**FINAL UPDATE**
At first, I was very unhappy with ADS customer service for the reasons below. However, ADS was extremely proactive in remedying the situation and now I am extremely satisfied. As soon as my insurance approved the authorization, ADS got my order ready and out the door. I believe that my initial experience was not representative of ADS as a whole and I applaud their customer service department for going above and beyond to make sure I could get my supplies as fast as possible.

**UPDATE**
So, I'm actually really impressed with ADS customer service! Less than one day after I posted the original review, a rep contacted me and helped me get everything sorted out. It turns out we do need some more paperwork (which I found a little frustrating, because I was told multiple times by multiple reps that they had all the paperwork necessary and all I had to do was wait), but hopefully that was the last of the miscommunication. They also apologized for the lack of communication on behalf of the company and even offered to overnight me some testing materials so that I can check my blood sugars in the meantime. This interaction makes me hopeful that my previous experience with ADS was not representative of their customer service. I don't like leaving bad reviews on yelp, but I think that a company that deals with life-saving medical supplies should be held to a higher standard than say, a coffee shop. I will update this review hopefully just one more time after everything works out and I actually get my G6 system!

I've been trying to get on the Dexcom G6 and my experience with Advanced Diabetes Supply has extremely been frustrating. The process of getting the supplies I need has been delayed multiple times because different reps keep giving me the wrong information. They even sent a text message that an authorization had been submitted, but when I called to check in, it actually had not been submitted. To their credit, every rep I spoke to has been very friendly. My experience is detailed below:

ADS: "We spoke with your doctor's office yesterday, we have all the paperwork, and everything looks good. We'll give you a call when things are ready."

Me: *calls to check in two weeks later*

ADS: "Actually, we need your doctor's office to send us a form so we can send it to your insurance. After we get that, it'll take about a week for your insurance to approve it."

Me: ??? then why did you tell me everything was good and have me wait two weeks for nothing??? *Has doctor submit necessary paperwork in less than one day. calls ADS to check in a week later."

ADS: "Yes, we have all the paperwork and we just have to submit an authorization to your insurance. I'll submit it now, check back in a few days."

**They actually sent me a text message which states that the authorization was submitted as urgent and everything should be approved in about a week.

Me: *calls back a few days later to check AGAIN*

ADS: "Your authorization hasn't been submitted.... Yes, I see that someone sent you that text message, but they didn't actually submit the authorization. I'll submit it now and everything should be ready in about a week."

Me: ??????? Your company literally sent me a text message that my authorization had been submitted as "URGENT" and that I would only have to wait another week. Now my process of waiting a week is starting over??

Extremely frustrating... will be calling back tomorrow to see if they actually submitted the authorization.

the real reason I don't like them they never send my supplies on time. they are very hard to work with them

I would give them no starts if possible. the bad reviews here say it all, long call wait times, give you the run around each time you need new supplies asking for multiple verifications via email, text and call. Completely inefficient and painful to deal with as a customer. the worst experience i have with any company.

very poor customer service. I cannot get my supplies in a timely manner. This has become a second job for me. My phone calls and emails go unanswered. I am completely fed up. I would give them negative stars if that was an option. if you have the option of using another supplier- do so and stay away from this company.

With 30 years experience of working in Pharmacy, I can easily say ADS has some of the most team-orientered, helpful and patient staff members throughout its departments.
I am lucky to work with so many hard-working patient-centered coworkers

This is the worst supplier I've ever dealt with. I work at a doctor's office. It's taken MONTHS to get my patients' supplies. I'm on hold with them as we speak.

I would give them a 0 if I could. I've never ever dealt with a company that has such inept customer service. Right now I'm waiting for some stuff I desparately need that I ordered on Monday. I was promised it would be delivered on Thursday(yesterday). And it won't b delivered until next Mon or Tuesday. These people are hopeless.

We have received excellent service from Advanced Diabetes Supply. Always on time, proactive notifications, timely delivery.

I ve never had as much problems with a medical supplies company as I have this one. I have multiple authorization letters and EOB s showing they ve been paid but I m still getting past due notices. When I call I can never get the same person so I have to explain everything again. I ve been promised multiple times I d be called back regarding my bill they say is overdue but not once have I received a call back. I ve always done the call backs and gotten the same answers each time. So frustrated with this company. I wouldn t recommend them to anyone

I usually only write positive reviews, but my experience with Advanced Diabetes Supply has been so frustrating that I just had to write a negative review. First of all, getting someone on the phone is nearly impossible. If you leave a message, it takes days for them to return your call. I am a Type 1 diabetic that uses an insulin pump and must check my blood sugar 8 times a day. Even with sending BG logs and office visit chart notes, I have never been able to be approved to get the number of test strips needed. This last time, after talking with someone at ADS at least daily for 2 weeks and my doctor faxing the same information to them at least 4 times, I have transferred my prescription to WalMart. If you use an insulin pump and are on Medicare Part B to cover your diabetes supplies, do not waste your time on Advanced Diabetes Supply!

I refuse to let my patients do business with this company. They will lie to patients and blame me and my staff for their incompetence. You are NOT required to use this business for your diabetic supplies. Please call your insurance company and find alternatives.

So far they have been great, very cooperative and pleasant

I am shopping for a supplier for my Medtronic pump& Dexcom G6 CGM. I have had such bad customer service from suppliers that I HATE dealing with any & all suppliers. The problem is that Medtronics & Dexcom want to just concentrate on bettering their products, and they force us to use medical suppliers. PLEASE understand that if you would have great customer service, you could DOMINATE this business! All people want is good customer service! Read the complaints. They are the same that I have from other companies. SOMEONE IN THIS BUSINESS NEEDS TO STEP UP AND BE THE CHICK-FIL-A OF MEDICAL SUPPLY COMPANIES. Will it be you? Do you have the character, integrity and honesty to be the leader? (I give you a 3 star because I do not want to hurt or help you since I am not a customer.)

Great customer service. They always call and email before my next order due to ship for confirmation of order details. It's one less thing I have to be so on top of when it comes to diabetes.

Unfortunately going to have to find someone else to handle this as constantly running into issues getting approvals & supplies before current supplies run out.

This is a rip off company that supplies substandard glucose meters and they charge exorbitant prices. Disgusting products supplied by this company which are of lowest quality.

Terrible customer service.u cannot ever get through when calling to place your order and if u leave your # they never call u back.called them 3 timesand was told to leave # and they would call me .never did.

There needs to be an option for zero stars. This is an absolutely HORRIFIC company. My son s supplies were due to come in (late). It caused him to run out of sensors and his transmitter had expired. He was suffering from a weekend of scary lows so not having his supplies was extra dangerous. When I called they said their system was down they d get back to me (they never did) in a couple days. We had no sensors or transmitters!!!!! Thankfully I called dexcom and they told me I could call my son s endo and get an emergency refill through our pharmacy so I did. When I called ADS to see where our supplies were four days later they said they couldn t fill the prescription because I got it filled somewhere else. WHAT???? I had to get it filled somewhere else because of THEIR negligence. Needless to say I yelled and eventually talked to a supervisor and his supplies are supposedly on the way. The gross negligence, apathy, and lack of urgency for providing life saving medical supplies is terrifying to say the least. I am asking my son s endo to change our supplier our next appointment. STAY AWAY FROM THIS COMPANY! They can care less about their customers.

THE WORST COMPANY EVER TO DEAL WITH AS A PATIENT & AS A REPRESENTATIVE IN THE DOCTORS OFFICE. DO NOT USE THEM!!
THEY WANT NOTES SIGNED BY DOCTOR, THEY GET THEM (AT THREE DIFFERENT FAX NUMBERS), THEN THEY COME UP WITH SOMETHING ELSE THEY NEED, THAT ISN'T GOOD ENOUGH. THEY SAY THEY WANT A LETTER, SIGNED BY DOCTOR, YET STILL IT ISN'T ACCEPTABLE. THE CUSTOMER SERVICE IS AWFUL. IT'S DISGUSTING THAT THESE PATIENTS CAN'T GET THEIR DIABETES SUPPLY IN A TIMELY MANNER. THIS ONE PARTICULARLY FREESTYLE LIBRE. IT IS SUCH A SHAME. THEY NEED TO SHUT THIS COMPANY DOWN OR REVAMP WITH ALL NEW WORKERS AND MANAGEMENT. I WILL NEVER USE THEM, NOR ANYONE IN MY OFFICE WILL RECOMMEND THEM.

Worst medical supplier I have ever dealt with. Late shipments, excuses, lies... Constantly have to contact them because of their mistakes which eventually get sorted out after I am withour sensors for days and weeks.

This vendor supplies my CGM sensors and transmitters, but they are closed on nights and weekends and have no customer service even during business hours. The only means of contact is by phone and email, and they do not respond to either. They claim to have a means to text them re status of orders, Rx'es, and shipments, but this means of contact has never functioned. It boggles my mind that such a company can be doing business with my BC/BS insurer as a supplier of critical diabetes supplies, but I guess having no human beings on staff to make sure customers are actually getting their products saves a lot on overhead costs.

More problems than I can count. Terrible communication. Extreme lack of professionalism. This is medical supply company that people s lives depends on but that seems to mean nothing to this company.

At first, they did a good job. They shipped out my diabetic sensors and I had them on time. After several orders, they began saying there was problems with my prescription from my doctor which was never the case. My doctor has sent in everything that was required from the start.. I seen it myself.
Then, my orders weren't on time... they used to call or text me telling me it was time to reorder and would even provide the tracking number.
Now, it's no orders and no communication. I've tried sending emails, phone calls, text messages and no response.
They were supposed to send out an order last month and still nothing.
Very very bad and poor customer service.
Will be filing a complaint with their states attorney general.

They were good for the first three years getting supplies from them but this past year and a half they have become so frustrating and useless. I have to call them all the time to make sure my supplies are not delayed and they process insurance on time. If I left it up to them all my shipments would be delayed weeks or months and with a CGM, especially pregnant, that is NOT OKAY. That affects my health and my babies. Their laziness and lack of organization is not something that should affect my health. Each time I call i get told something else by a different person. I have had the same insurance, doctor, and prescription for almost five years now. The only thing that has gotten worse is them and how they handle their customers.

They never answer email and your phone call always goes to voice mail

Ordered Contour Next strips. Was sent Contour strips which are incompatible with Next meter.

Great place always looking to help and to assist in a quickly manner to a patient with their diabetes supply. They Truely Care.

Wish I could give zero stars. I ran out of transmitters and called for a new prescription. I paid extra to overnight it. They sent it ground. It's been four days and counting that I've had no transmitters. I called to complain and was told it's "out of their hands." I asked to speak to a manager and was told that the leads were "in a meeting." Very convenient. I'm switching suppliers today.

There really needs to be a ZERO STARS or from companies like this NEGATIVE STARS!....

STAY FAR AWAY FROM THIS COMPANY!

Unless you are you okay with your life and livelihood in the hand of complete incompetence, then go ahead sign up for you "life saving medical device" from a company that thinks they are shipping you out a t-shirt you bought from gap.com! They took almost 2 months to get things "approved" this normally takes a few days , max 2 weeks with any other company. Then promised 3 different times to "next day" ship items that never happened and they also crammed a box of sensors in a super tight box squashing it and with no protecting it cause it to crushed even more by UPS. Then promising to fix it by "next day shipping a replacement"... that guess what never happened AGAIN.

They sent me an invoice charging me a grandiose amount for supplies from last year, which were completely covered by my insurance at the time. I've been trying to get a hold of them repeatedly through email and by phone to sort his out, and no one is answering. This is horrible customer service -- I'm hoping a negative review will finally grab their attention.

Customer service is horrible, apart from bad manners,

I would give them zero stars. They were supposed to send my son's glucose sensors 9 days ago. They have an issue with the prescription, according to them. The doctor's office called them right away, the person from Medical left 2 messages to talk to the supervisor, I have called so many times and I still don't know if they have fixed it or not. Meanwhile, my son has been out of sensors for many days. Very frustrating. I hope Medical change to a different pharmacy. 9 days already since they should have shipped them!!

This company is absolutely terrible . My daughter is Type 1 diabetic and has a prescription for sensors. She has no symptoms of low blood sugars and has had several lows during the day and middle of the night that we would not have been aware of except for her sensors.We have a great doctors office and great insurance. We never have any issue getting supplies or prescriptions EXCEPT with this company. Do Not use this company if you need to have your diabetes supplies sent on time. I have tried to give them chance after chance for over a year with her supplies and it is ALWAYS something and my daughter ends up going without her supplies for days up to weeks at a time

Sold us an expired transmitter (per Dexcom), but ADS refused to accept that so now I am out the money. Wont be ordering from them again.

I wish I could leave a no star review. Please please double think before going with them to receive your medical supplies. I have amazing insurance yet every 3 months when it came time to order my supplies they gave the run around each and every time. Asking for nonsense updates from doctor or insurance. My records were never updated despite me doing several follow ups. Do not go with with this company. I repeat DO NOT GO WITH THIS COMPANY unless you like waiting weeks, even months on end to receive your supplies.

The worst company ever. Terrible communication skills.

I have been with ADS for over a year now for my son. They have always been easy to contact and expertly answer all of my questions. Recently Devin has gone above and beyond assisting with my current issue and has worked diligently to ensure the fastest processing possible and has kept me in the loop the entire time.

Terrible customer service and always delayed shipping. Everytime I have to go a week or two without monitor.

This is a HORRIBLE company to get supplies through. They have "forgot" to send my omni pod supplies on several occasions, and then offering to overnight the supplies for free, they still charged me for the over night delivery fee. I have called the company several times to discuss this and when I finally got a live person on the phone they told me it was processed and would take a few days. It has literally been 4 weeks, and no one at this company can seem to help me. They also "forgot" to send my supplies again this month, and did the same thing to me. They are very frustrating to work with, and cannot seem to figure out that people with diabetes need their supplies and cannot go days without it. WORST COMPANY EVER!!!!

FRUSTRATING COMPANY!! HUGE AMOUNT OF TIME GETTING AN RX STRAIGHT AND MAILED OUT

It's good that I could get my diabetes supply from them instead of picking them up from Rite Aid

Ordered test strips and lancets almost a month ago.
Still don't have them. I called and the girl on the phone had lots of excuses.
She said Dr. didn't send prescription. I know they did !
Order still not shipped.
All of this BS didn't happen when I went to Costco and walked out with my order.
Customer service is lousy !

I switched to ADS after my previous supplier suddenly quit doing business. It was a fairly smooth transition with a few bumps that we got through ok.
It's a little challenging reaching customers service but once I reach them, they are very responsive .

Since 8-22 I have called and e-mailed at least 8 times... Once they said they faxed prescription request to my Doctor... They did not. I had my Dr. fax them. No response ... They have never called back as promised nor did anything they said they would do. I am filing complaints with Medicare, Soc. Sec., and the Attorney General. They should not be on the Governments list of suppliers when they are unable or unwilling to be responsive. I am now out of supplies, waiting for these 'PHONIES' to do what they applied with the Federal Government to do. Lee Thibadeau

I love it. They mail all of my pump supplies and cgm sensors.

Having trouble reordering Dexcom supplies. They used to call way too often for refills but now never call me at all. Trying to call them is tough and I'm not sure if they have a website reorder system. When calling I always have to leave a message, today because recording said they they are all in a meeting and can't answer phones. Other problem is the number of times I have to renew/reverify my prescription causing me additional doctor visits and delays while getting all the redundant paperwor, this time just because it's a new calendar year.

Huge selection of supplies which saved my family money. Excellent staff and very knowledgeable. It's hard to find cheap supplies, and with the economy in shambles it's nice to have a resource. I would definitely go back. This is top-notch all the way.

Five and a half weeks since my doctor sent in a prescription for test strips and lancets under Medicare. As of today "the one person who handles medicare will get back to you, sometime." Do not use this supplier.

Awesome customer service experience
Quick responses and supplies arrive fast as well.

This is the worst diabetic supply company ever. Please take your business elsewhere. I am a medical office manager and our office will not deal with this company. They are incompetent and will lie to patients to cover for themselves. The amount of paperwork they filled out is excessive and unnecessary. Your fax will be lost, you will wait forever for supplies/ if you ever get them at all. Medicare patients: You have better options for supplies. A grievance will be filed- ADS does not deserve a Medicare contract!!!!!!

Worst ever - never let me know that they discontinued Omni pod dash - until I just did not receive refill and I am running out of it without a warning.

Terrible Customer Service. On hold for over 5 hours still no one available. Go elsewhere!!!

Worst experience ever specially with customer service got to talk with an Amanda Cobian and she was really rude even cussed me out i was like wow!! This is definitely not professional

I am new to diabetes and ADS had made getting my medical equipment so easy with their great customer service

This place is just flat-out, SCARY! Be sure to research reviews, indeed, glassdoor, LinkedIn.

I have tried calling, leaving voicemails, emails over a 3 week period. No response back. Desperately needing a refill and they don't seem to care.

Very poor service. I plan to switch to a new supplier for my CGM sensors/transmitters and other materials unless this company immediately improves its performance..

Absolutely the worst customer service I ve ever been involved with. It is never their fault and if it is they will just say they will call you back with a solution shortly and that call will never come.

Sorry to see the number of people that are unhappy with ADS.
They are my 2nd Medicare Diabetic Supplier. The first group was terrible !!
By far---- do a great job---polite, very professional, on time, accurate.
I am very happy with them- Terry

They are a bit slower processing orders then in the past few years, but I haven't had any huge issues. Customer service has always been friendly and knowledgeable.

My cgm company sent me to this place for supplies and told me they will call within a week. It's been at least 2 weeks and I haven't heard from them. No contact whatsoever. I was told by my doctor that my cgm would be easier to get then my insulin pump. But yet my pump came in already. I use a different company for my pump and they were amazing. Customer service sucks. They never even called me about my insurance or how much the supplies would be. I am type 1 diabetic and trying to get healthy again and this place isnt allowing me to

Too big to care about the individual patient. They have their way and it is their way or no way. Hold times over 20 minutes are common, and although offered, they don't call back. Sorry Google doesn't allow negative ratings.

I think this business is no longer operating. I have been trying to reorder supplies since mid June. I was PROMISED a shipment over a week ago. I have called more than a dozen times, waiting on hold for over TWO hours without talking to a human, and have emailed them three times. I am without my prescription right now. My only conclusion is these guys are CLOSED and no longer in business. If you are diabetic and relying on these guys you are way out of luck.

Terrible experience getting prescription for Omnipods verified by ADS/Northcoast Medical Supply. My doctors office sent all necessary paperwork over about a week ago and I have yet to receive a shipment confirmation from them. I received conflicting information from sales reps last week, was even told I was dropped by my provider which was not true (but the most horrifying thing a patient can hear), was not contacted with follow-up information as promised and have called three times this week to get in contact with them and have yet to speak with anyone. I've been stressed and worried all week; I literally need these supplies to live. I am livid and disappointed and would not recommend anyone use this supplier. This is a MEDICAL SUPPLY company and any and all issues should be treated professionally and urgently.

Absolutely terrible experience and customer service. To refill a prescription you have to work through an automated phone system. The system asks for you to leave a message but the mailbox is full. How can a company providing life saving supplies treat patients this way? Consider this a warning to avoid working with Advanced Diabetes Supply.

I have worked with them for a bit more than a year now getting Dexcom CGM supplies. My account manager has always been very helpful, and calls before I am due for a refill to set everything up. Supplies arrive on time, and they handle all of the insurance billing. If you are a CGM or insulin pump user, check these folks out.

My son is T1D and receives his Dexcom Sensors from ADS. Not one order has came on time. We have duel insurance and not one order has gone thru the second insurance. They are supposed to be changed every ten days but they will only fill after a calendar month plus 5-7 shipping days! that's a whole week of no Dexcom! its beyond unacceptable! Its sad we have pharmacy benefits but thru Durable Medical Plan its cheaper and goes twords our deductible but companies like this have no care to the patients actual medical needs. I would not recommend to anyone.

This disappointing, if not dismal, supplier has been slow in shipping my wife's supplies, I am the insurance holder, the past twelve months as well as very slow in communications, always a recorded telephone message that ask to leave a callback number or stay on Hold. It was worst during this shelter-in-place period, when my wife called fives times, was disconnected four times before holding for 20 minutes whereupon she hung up in frustration. She called a sixth time and used the company's callback option. After a two hour wait, she inquired about her confirmed three month supply shipment that was scheduled to ship seven days earlier. The company representative claimed that the company had lost its record of text orders (plural). If true, then the company is irresponsible in not notifying my wife as these are important prescription products. With great insurance and many choices, it's time to drop this dismal supplier, i.e. this company sucks.

As a former employee and diabetic ~ I would leave a zero if I could. This diabetes supply company not only refused to accommodate my diabetes during the COVID-10 pandemic, THEIR DIABETIC EMPLOYEE AT THE DIABETIC SUPPLY PROVIDER, they failed to notify me they had gathered my things and 'lost' them irretrievably. Garbage place to work and questionable service from an insider perspective.

Very grateful and happy with the service I received. Thank you

My dad is diabetic and everyones been so patient and very helpful staff member s
Thank you all very much

ADS became my new provider of diabetes test strips in the summer of 2016 and it took months to get my strips. Clearly the company was overwhelmed and did not have the staff to run this program effectively. I spent hours calling and emailing to get the strips. I ran out of supplies twice. Finally when I decided it must be a fradulent company, I sent letters to the appropriate agencies. Then a Sales person from ADS
called me and sent my strips but also many other products that I did not need or never use at a great cost to medicare my insurance and me. And now I also have a pile of supplies that I will never use. What a waste!!!

The absolute worst ever . They do not ship orders on time . You must call in order for them to ship out your supply . They move my shipping date because I didn t receive some email to confirm which I never ever did! Pure BS !! Bad company please order some another place !