Norm Lee

Review of Advanced Diabetes Supply

This disappointing, if not dismal, supplier has be...

This disappointing, if not dismal, supplier has been slow in shipping my wife's supplies, I am the insurance holder, the past twelve months as well as very slow in communications, always a recorded telephone message that ask to leave a callback number or stay on Hold. It was worst during this shelter-in-place period, when my wife called fives times, was disconnected four times before holding for 20 minutes whereupon she hung up in frustration. She called a sixth time and used the company's callback option. After a two hour wait, she inquired about her confirmed three month supply shipment that was scheduled to ship seven days earlier. The company representative claimed that the company had lost its record of text orders (plural). If true, then the company is irresponsible in not notifying my wife as these are important prescription products. With great insurance and many choices, it's time to drop this dismal supplier, i.e. this company sucks.