Mardelle Percy

Review of Advanced Diabetes Supply

I have talked with a couple of customer service re...

I have talked with a couple of customer service reps that are polite and very accommodating.
Most if the time I can't get through to anyone to answer my calls and then when my call is returned I miss the call because I am hard of hearing. The fact I didn't answer my return calls was a complaint to me. This person hadn't done any research on my account to see a problem before she began leaving a message and then she realized while leaving this message I had also sent an e-mail that my order was late she said, " Oh I see the order is late. I can send it out right away."
I'm happy she sent it out but it seems getting most of my orders is a hassle. I would really like to know why in writing so if it is the doctors office I could have something to show them to let them know what the problem is.