ADIprestige Reviews

Excellent. Trace Paulson rocks! Very professional.

On Saturday, June 9, Prestige Imports sponsored their second organized drive throught the foothills just west of Denver. Approximately 100 Audis and Porsches participated. After registration and breakfast, the cars were lead out of the dealership in groups of twenty. The weather was sunny and warm, the route scenic and,at times, challenging and the camraderie was, well, just great. Justin Adis, General Manager, was the brains behind this event but it was total participation of all the staff at Prestige that made this event flawless and memorable. Oh, and they also provided a great barbeque lunch! Justin has really honed his skills at flipping hamburgers! Can't wait until next year!

Got to Prestige Audi 15 minutes early for regular service plus a service notice item. They got me right in and my car was ready well before I was expecting it. I commend Prestige Audi and service writer Matt Kurz - now a new father! - for their truly exceptional service.

Handled conveniently on a Saturday. Got me in and out quickly so I could continue my day. Breakfast snacks and wifi allowed me to be productive while waiting.

I had a very pleasant experience, all involved were great, and I would recommend Prestige Imports for your next car purchase.

Great service team and technicians. I am personally happy to be working with a dealership that my father purchased a car from and now I can get my Audi serviced at.

Stay away from this STEALERship!!! They wanted to charge $3000 to fix my friends Cayenne. Had an independent shop fix the SIMPLE issue for less than $500.

Leased my first ever Audi from Prestige Imports and had an amazing experience. Even before I signed the paperwork the team at Prestige (Chad and Natalia) were extremely helpful answering my questions. I learned a lot about leasing and they helped me get an incredible deal on a plug-in Q5. After I signed the deal the communication continued and even after a week of ownership they are still helping me with questions about my new car.

I couldn t recommend Prestige Imports more highly. Thanks Chad and Natalia for a great car buying experience and the entire Prestige team from making the process from virtual lease signing to zero contact delivery so easy.

Feels like a dedicated team that really knows what they are doing, and are focused on a great customer experience. Probably the best car buying experience I have had in 15 years.

The staff members were polite,the service was performed professionally and in a timely mannor and I liked not being pressured or up sold, I will be back.

Presige took great care of us for the 35K check-up for our Audi Q5. They were timely and followed up. They also took care of the few recall issues my car had had. And I was very impressed how clean the car was at pick-up, both inside and out. The staff is exceptional all the way around!! Thanks!

I called to schedule for a recall on our front passenger airbag service department was very helpful parts were in stock and were able to do my repairs with a loaner vehicle provided

Buyer beware. We bought a used Audi Q7 That was supposed to have had a full 100 point inspection all around, had low miles for its year, and per salesmen in awesome condition. Here we are under 2700 miles later and I have to spend almost 1900.00 dollars on replacing brakes and rotors. I just paid the second payment on the car.. unbelievable! Spoke with Ben and he has blamed us for the issue saying we have ruined them with our driving and refusing to take care of the issue before literally hanging up on me. I have taken this vehicle to another shop that told me these clearly should have been replaced by a reputable dealer before the vehicle was sold and thats why I brought it back in the first place. Sad story as we are a young family of five that really thought by going to prestige imports to buy and finance our first nice vehicle we would avoid this kind of thing but boy were we wrong I haven't even mentioned the rear heat for my kids being out. I would say overall if you aren't wealthy this is not the place for you because they do not stand by the used vehicles they sell unless you notice before you buy and they give an iou form. To Prestige, I'm sure you will see and possibly respond to this review with some some points on how I am wrong and you guys aren't responible but I'm not interested. Just know I will tell every person I speak to of my extremely poor experience with Prestige imports of Lakewood. Thank you Google review for giving us this platform!

Bought a pre-owned Macan from here. It's a traditional old school dealer. Sales negotiating is normal and they'll do the traditional back & fourth stuff. That being said, I would recommend Prestige over Audi S. Denver.

Max F. was a great sales person! Very patient and accommodating. Had it been another annoying pushy sales person, I probably would have not bought

I was 100% satisfied with my experience - and I love my A6! Everyone I came in contact with went out of their way to be helpful and friendly. I've already recommended Prestige Imports to all of my family and friends - from start to finish, they did a great job. Thank you Ian for making my buying experience memorable!

The team at Prestige always take good care of me! And my loaner was even better than my own car.

quite and efficient. came and picked up my car and dropped it off when they were done - as promised with no delays and on budget. job well done.

Bought a car from out of town and they handled everything - Mark even picked me up at the airport!

Helpful staff and great customer experience. Answered all the questions patiently even though it was way past work hours. Made car buying experience lot easier.

I had a great experience with Kenny Yeung. He found me the perfect used Q5. No pressured sales tactics. Great communication and follow-up throughout the process via text and email. Would not hesitate to work with Kenny again.

Corey and Courtney did a fabulous job. We ran into some snags with my AC and they were on top of getting it fixed right away. Corey even helped me reset my tire warning first thing in the am without an appointment! I highly recomend these guys.

Matt, in Service, always takes care of me when I bring my car in for scheduled service. He gets me in right away, always has a loaner ready when I get there and gets my car completed (and washed) the same day. Top-notch service.

I am glade I went to Prestige . They were truly pros when it comes to Audi service. My wife made an appointment to have a bit of tutoring on the electronic features of our Audi A5 and this service is complementary. Thanks, Randy Wells

Matt is truly exceptional and I will be a client for as long as he is employed as far as I'm concerned.

Thank you for making my experience superb everytime!

Matt Lynch Prestige Imports Audi attended to every need and moved swiftly at my request to put me into a new Q5. I would come to Matt again for my next car. The team around Matt were very helpful.

ALways take my A8 there and always reliable service, even on the difficult projects they stand behind their work!!

Worth the extra few miles from NE Denver as the team at this location are friendly and seem to really care. Thanks!

Danny was wonderful to work with as usual. Thanks for the exceptional service.

I went in on Monday 7/23/18 and worked with a sales woman named Rosa. I wanted to look at a Toyota Highlander Hybrid. She told me it was not ready to be looked at and to come back Wedensday. When I came back on Wedensday 7/24/18, Rosa was not in and I was informed the car was sold. Thanks a lot for nothing.

I purchased my Audi Q5 through Josh Chaiken. I had shopped around at other Audi dealerships and didn't have a good feeling that I was getting a fair deal. As soon as I contacted Prestige, I noticed a completely different level of service and professionalism. From the manager, finance department, and salesman, everyone I dealt with was fair and honest. I highly recommend purchasing a car here!

I absolutely LOVE this place. I always leave feeling taken care of in the most elite manor imaginable. They really do provide 5 Start service. I would recommend then to any and all Audi owners

Any work or communications I have with Prestige service technicians are absolutely amazing!

Just bought a 2017 Porsche Cayenne and love the car! Ron Hughes was great to work with! Very attentive and answered all of my questions.

Matt Cushing was our salesman. Very easy to work with. Patient. Nice young man. Gave us
A very detailed test drive.

The biggest "find" of our buying experience was finance manager Ryan Dodson. He was a hoot to deal
With. Really knew his stuff. Fun, honest, straight shooter. Ryan went out of his way to get us the best
Rate on our deal, even improving our situation after we had closed the deal. He is the BEST I've ever
Encountered in my many car buying deals. Kudos Ryan!

Ethan in the Service Department has always been very kind, courteous and helpful when my Cayenne S needs attention.

My wife and I just purchased an Audi A5 from Prestige Imports in Lakewood and we could not be happier with the experience we had with Prestige. We drove 6+ hours from New Mexico to buy our dream car that we found for sale at Prestige. The salesman, Kenny Yeung, was awesome and he went above and beyond to ensure we had the car of our dreams. Kenny made sure we had all the bells and whistles and understood how to work them. He had everything ready for us when we got there. Best experience in buying a car that I have ever had. The finance director, Roman Castro, made sure that we got the best coverage options for our needs at a price we could afford. He found more options than I thought we could have. Thanks Roman. The customer care coordinator, Nicki, followed up with us after our purchase to make sure that Prestige had done all they could to make our experience awesome. I have bought a lot of cars over the years, but I have never had such a great experience as I have had with the people at Prestige Imports in Lakewood, CO. Thank you all.

The windshield cracked on my Carrera GT! OUCH! I took it to Prestige for replacement - plus service, new pads, brake flush and tires. Good work and thorough inspection. I'm very pleased with my freshened ride (and the Cayenne loaner while the work was being done).

Excellent service! Done when promised - love the valet service!!!

Awesome service from everybody. Very friendly people working there. Best car dealer iv'e ever bought a car from. Oh yeh loved the waiting room with all the snacks and refreshments.

I wish there more stars to give because I would give Natalia and Chad a 6 out 5 stars! They were fantastic to work with. My car was just hit and totaled out by another driver. It's been a nightmare dealing with insurance but Natalia and Chad made the process so seamless that there was no more stress added. I am a new loyal Audi Customer :)

I have to admit I have gotten spoiled by the exceptional service at Prestige Imports. Martin Hill is my advisor there, and always goes the extra 100 miles to make sure that my cars are in the best condition, that problems are diagnosed correctly and taken care of immediately, and makes sure that I am happy with transportation to wherever I need to be when service is being performed. I recently purchased a used car from another dealership, a BMW dealership, and I was shocked that the service was so far below what I have come to expect from Prestige Imports and also from Martin Hill. Thankfully my "primary" cars are Audis and they are well taken care of at Prestige.

Prestige is the only place I trust with my Audi. They always do a great job, clearly explain the work to be performed ahead of time, and do not try and sell unnecessary work. They may charge more than an independent shop, of which I have tried many, but the quality of work and expertise is worth it.

Matt Lynch was my specialist. Him and the entire staff I met at Prestige Imports were all incredibly helpful and courteous. Being an international person, I required special assistance to be able to get a lease, but Audi made it all very easy and then all I got left with was the pleasure of choosing a vehicle that fitted my budget. I look forward to enjoying my new car and I have no doubt that come trade-in time I'll be back.

This was hands-down the absolute best car buying experience I ve ever had, and I was honestly very surprised. I didn t think the car-buying experience could be like this until I started to chat with Prestige Audi. I was extremely impressed from start to finish. A huge shout out to Shawn (Sales), Roman (Finance) and Nicki (Customer Care). Shawn is not the typical pushy salesman. He listened to my needs, considered the numbers I was looking for, and provided a deal I could not pass up. He hustled constantly to limit the amount of time the sale would take, and continues to be attentive and very helpful after the sale. Onto the Finance department. I ve never met a Finance representative that did not try to shove extras and add-ons down my throat. But Roman explained everything in layman s terms, gave me his professional opinion on certain items, and it was an extremely relaxed and informative conversation to decide what was right for me. I seriously have never had this, and always dread speaking with Finance. A very pleasant surprise! And then onto Nicki with Customer Care. She came into the picture after the sale and helped me with a few items that needed to be taken care of. Extremely attentive, and I even caught her on her way out of the office one night, and she put all of her stuff down on a desk and stayed late to help me out.

I m 38 years old, have bought a bunch of cars in my life, and can honestly say that Prestige Audi provided the absolute best experience, beginning to end, that I have ever experienced in my life. I cannot thank them enough, and will absolutely be doing business with them again! They are THE Audi dealer in the entire Denver area to work with, hands down!

Efficient, professional and cordial. Trace is outstanding. He explains things to me then walks me to the car and shows me. Thank you!!

Excellent customer care and service (Griffin Ralston, Scott West & Courtney McCormack)! Wife loves her Q5!

After what we thought was a really good buying experience we contacted the dealer customer service department because a media cable that came with the car and was described as operational was, in fact, broken. The service rep, Nicki, said she d send a replacement right away. After a week I contacted her again and she stated the salesman had forgotten to send it and it would be sent that dyay. I received it a couple of day later and it was the wrong type of cable. I contacted both Nicki and the salesperson, Petko, and received an email stating they would not send the correct cable and I needed to find one for sale on Amazon. I reached out once more to both of them and a manager and received no response at all. We did buy a certified pre-owned Audi, which they were obviously aware of when they agreed to send a new cable but sent the incorrect part. All we wanted was for them to follow through on the commitment they made to replace a faulty piece of equipment. It s difficult to understand why, at the very least, we weren t contacted by management. This should have been easy. Either say no, or be willing to follow through. We won t be recommending this dealer to others in the future due to this customer service fail and management s lack of concern. It s a shame that they are willing to lose future sales over an $80 media cable.

Ethan and Trace always do exemplary work and take care of all of my specific needs and questions. Great communication! It's a pleasure coming in for regular maintenance.

I recently bought a 2019 Audi Q7 and Lindsey was top notch. I didn t have to lift a finger through the whole process and was constantly met with quick responses. When we went into finance we were met with a genuine smile and willingness to help by Roman. He chose only the packages that best fit our lifestyle, use of the car and our budget. My favorite part thus far is, it has been a couple weeks since my purchase and Lindsey is still available for any of my questions. Overall the experience really exceeded my expectations and I couldn t be more impressed with the service and assistance provided by Roman and Lindsey!

Personalized service, rental car available for the day, helped me install
an accessory as courtesy at end of visit which made a huge difference for me!

Logan & Scott were terrific. Helpful, fair & great communications. Thanks!

Avoid this place. I went in for an oil change and walked out paying close to 300 dollars for "additional services" i did not authorized. This mechanical adviser "Jordan Dunes" is a total con-artist who pressured me into paying for a car inspection i specifically told him i did not want at the beginning of the appointment. Total con, he probably works on commission. The service was so bad they even skipped the complementary car wash... They couldn't even get that right, this place is a joke.

Update: October 25th 2019

It's been over a year and I've had zero problems with my car. Yes, it has a small oil leak from a hose cramp that I asked the advisor to replace however, that does not translate to "perform a diagnostic". Also, I didn't mention this on my initial review as I believed to be irrelevant information but, the second reason was there was because my vehicle had a passenger airbag recall which I addressed during my appointment, the part was going to be place on order and I was going to be contacted when it came in, but after my first review went up no attempt to contact me was ever made. Finally, as a last attempt to add insult to injury, my vehicle was parked all the way out in the street because no one bothered to drive it up to the door, and my steering wheel and hood were covered in car oil and dirt markings as an added touch. The service I received here was by far some of the most inferior service I have ever received and I felt ripped off.Thanks Ben but I would not trust my car in your hands even for a car wash.

Parts guy was extremely helpful. Went out of his way to answer some complicated questions I had.

Moody Milhem took amazing care of me and made the process of trading in my old lease for a new one simple, efficient and easy. Can't recommend him more highly.

Warren was excellent to work with once again! Love our new Audi and Warren made the purchase so easy.

Always professional. A. It short staffed in the service area after 5.

Fabulous experience once I found Alysa. I worked with another salesperson who never called me back - but Alysa followed up and was remarkable. We negotiated a very fair deal, she was straight forward and easy to work with. Billy, the finance manager, explained everything beautifully and did not pressure me into anything I did not want. Great experience. I love my new A3!!!

Great service. Ethan did a great job to my car in really short time. Thank you a lot.

Prestige
This is our 3rd car purchase from Prestige and we will not go any where else. Thanks to Scott West, Manny and Billy for treating us like family.
We love our Audi Cars but most important we love how Prestige takes care of their customers.
Kent and Jana Waryan

Always truly exceptional service, from the service representative, to the coffee, water, danish and fruit found in the lobby always a top notch experience.

I had an amazing experience getting into a new car. I was already an Audi customer and was able to get my husband to switch to Audi during the process as well. Logan and Brittany made the process as easy as possible!

Even though they were totally slammed, they squeezed me in to diagnose a check engine light. And knowing I was heading out on a road trip, they noticed my rear tires were getting a little too low on tread. And again, even though they were totally slammed, they put a new set of tires on so I would be safe for the big trip! Can't say enough about Ethan & his team!

Logan was awesome to work with and made finding my new car very easy and enjoyable!

I had an absolutely wonderful experience buying my 2017 Macan GTS from Prestige.

So I called twice to schedule a service appointment. No one would pick up in service. So the receptionist stated someone would call back. No call back. Pretty sure their 4.7 rating is fake news.

All the work was done quickly, exactly to the price, they washed the car inside and out, best car wash ever!!!! Corey is a great Service Rep, he does a great job, fully answers questions, checks into things it he doesn't know, and always responds quickly. When I walked in the service door for my appointment Corey was walking outside and greeted me by name before I had checked in! Very impressive, great customer service. Only negative is Prestige thinks a lot of their service--they are VERY expensive!

Prestige treated me very well. I dropped my A3 off for a Recall fix. Joe drove me to work and picked me from work as well. Wonderful customer service all around.

Great buying experience, a 2008 Cayenne. And now a great service experience!!! Thanks to Ethan, Trace, and Chad!!!

Great experience, very accommodating and made it easy.

Had my recall repaired. Got a loaner car which was nice since I don't live near by.

Very impressed with this dealership. I purchased a car from Tina Watson and had a great experience. She is very knowledgeable, professional, and honest. She really worked with us to pick out the right model and the process was seamless.

I had an outstanding experience with Lindsey at Prestige imports from the very first interaction. She was knowledgeable, no pressure, and took great care of me throughout the process of buying a new Q5. I can t imagine a better experience of car buying. I would highly recommend Prestige Imports and look forward to working with them in the future.

Very friendly, complete service. All items were clearly explained and car was returned washed and vacuumed.

Fantastic staff and they worked really hard to get me a great deal and into a new Audi.

Professional and honest ! Trace and Kyle are two fine gentlemen who make Prestige shine ....

Prestige and Chad in particular were exceptional. We had a specific model in mind and Chad connected us. It was a positive experience throughout!

What an amazing group of people at Prestige - service team. The communication, coordination, patience ..... Thank you

Props to Kevin C for going the extra mile. Solid work getting the right car from another dealer and working the price.

Corey in the service department is exceptional! I am always well taken care of, and all my questions are professionally answered.

The service was thorough, prompt and all done with a smile behind a face mask.

Everyone at Prestige acts like they care. They want to make sure the customer is happy. The valet service is wonderful and very helpful. Sometimes we get what we pay for and the service at Prestige is worth spending big bucks on a nice vehicle.

I'm not okay with the fact that this place has workers that have guys who cat call girls who are just trying to go to grocery store well in their uniform.

It's a shame when a single employee destroys an entire experience. After extremely poor service from 1 individual in the Service department, we will take both our cars elsewhere in the future. The worst part is that it could have been avoided with simple and honest communication... a concept this "gentleman" obviously doesn't grasp. I spoke with the GM (since the service manager was out for a few days) to raise my concerns and he was apologetic, but it doesn't negate the crappy treatment or terrible attitude.