After what we thought was a really good buying exp...

After what we thought was a really good buying experience we contacted the dealer customer service department because a media cable that came with the car and was described as operational was, in fact, broken. The service rep, Nicki, said she d send a replacement right away. After a week I contacted her again and she stated the salesman had forgotten to send it and it would be sent that dyay. I received it a couple of day later and it was the wrong type of cable. I contacted both Nicki and the salesperson, Petko, and received an email stating they would not send the correct cable and I needed to find one for sale on Amazon. I reached out once more to both of them and a manager and received no response at all. We did buy a certified pre-owned Audi, which they were obviously aware of when they agreed to send a new cable but sent the incorrect part. All we wanted was for them to follow through on the commitment they made to replace a faulty piece of equipment. It s difficult to understand why, at the very least, we weren t contacted by management. This should have been easy. Either say no, or be willing to follow through. We won t be recommending this dealer to others in the future due to this customer service fail and management s lack of concern. It s a shame that they are willing to lose future sales over an $80 media cable.