Adamo Europe S.L., Barcelona. Review

This is the second 1-star review that I put, and because it won't let me put 0 *.
Once again, after three hundred calls, to customer service, to incidents, to send emails to priority @ adamo, after making me lose a lot of money (work from home) the thing returns to the same thing. 1000mb contracted and 90mb / s of real download measured in speedtest (it is the page that they ask you to send them captures).
They promised to solve it as soon as possible in their day, and they took several weeks, they also promised to discount me 10 on the next invoice and they passed me the normal invoice ...
the truth, if in a week things do not improve, I will unsubscribe.
In Cantabria it works fatal and is more unstable than any other company that I have tried.
Vodafone, sells you 600 mb / s symmetric, and here you get at least 500mb / s both upload and download (my mother put it more than 6 months ago), accounting, due to its STABILITY, is the option I have in account.
I do not intend to provide you with my information, nor do I want the "manager" to face you here to come with milongas. You guys are sloppy and you sell a GARBAGE connection.
You're welcome to have a good day 900mb / s download and 290mb / s upload, if the following 15 the download does not exceed 90 mb / s, with which to charge the total rate for 9% of the speed contracted, it is a THEFT.
I give you a week so that you can definitively solve the botch that you have in eastern Cantabria, otherwise, I change operators.

Shameful. Fiber-fixed pack contract and 2 mobile lines and I have been waiting for portability of mobile lines for 3 months and nobody can tell me anything. They only give long and, yes, they charge in advance for services not provided.
A shame that these types of companies can do what they want and on top of that you have to waste time calling 50 times and reporting to solve the problem

100% recommendable. The best option from hiring to customer service

We contract 1000 mb fiber, 3 mobile phones and the fixed one. The fiber was very good the first month, the mobiles ... two were fine, the other waiting to carry out the portability for a month and a half, calling every day to see what happened, those of our old company charged us the bill because that mobile was still with them ... after the first month that the fiber was great, now we get 2 or 3 mb ... of 1000 that they promised ... there is no way to fix it over the phone they do nothing more than say they have had a breakdown General so I guess we will change again. His intentions of wanting to bring the fiber to the villages are good, but they do not fulfill. They are not ready for it yet, perhaps in the future they will work well but not now.

Do not buy this company since I am with it, there are no failures and the customer service is lousy, never get your phone and every day the network is cut and you can not do anything

No technical support.
2 months with several daily flames and they don't deign to send a technician.

If they treat a company with several lines like this, I do not even want to think about the poor service they can offer to an individual.

Very good telecommunications company, the thousand megabytes per cable ethernet are real and the price of the quota is super good. Very happy since I hired you

The worst company..they are unpretentious .. I have a problem since July 18 k I asked for a duplicate of the sim and today I still haven't received it .. I called 8 times and they don't fix it. It's desperate

The best that can be said of an Internet provider is .... No problems

They are scammers, the first thing they do is make you see that they give you 1000MB and NO !!! what they give you is 1000 mb, the first are the megabytes (the good ones) and the second are the ones you hire (1 MB = 8Mb) but none of them inform you of this, I imagine it is company policy, misleading advertising.
It is not symmetrical, latency can be good at 4 in the morning, if you are lucky and you do not have 3 in your street watching Netflix.
As for the maintenance service, it is noteworthy that they tend to get you fast, that they will make you restart the rooter and that's it, I say it so that you save those 5 minutes on the phone.

In Asturias since they arrived years ago, an excellent service.

Very good signal and without problems when installing and calling to solve any mishap

I have to say that after many years with Movistar because in my town nobody guaranteed the service other than Telefonica, I decided to change to Adamo last year and it was a success. In full confinement, me and my wife working from home and my two children connected to school and everything was perfect. The 4 connected by videoconference most of the day, better than when I was in the office. Only 1 breakdown in a year and they responded well, they were quick to solve the problem. At the moment I give them a 10. Better than with Movistar, lower latency and higher bandwidth at a lower price.

They offered me an offer of 21 / month for the first 4 months and I have already paid 105 twice.
For my part you will not have good references

Impossible to speak to customer service I have the fiber set and I do not get the cards without portability this service is null

I've been with Adamo for many years and always top-notch with a beastly speed and always solving problems quite quickly, the only downside is the upload speed, since they have been with 300mb for many years and in this sense they are lagging behind, they would continue to be the benchmark in speed if they put 600mb or 1000mb symmetric, I hope they are working in this sense, if they did not overtake them on the right.

Hired 1000 MB and I do not even 1 with cable next to the router

Very good speed, at the beginning some cut but now it goes very well

Pathetic. I have been suffering micro cuts of the wifi for almost two months. Every time you call, in addition to waiting more than 20 minutes for your bad service from at. phone, they told me it was a general incident and to wait until the following Monday.

Of course, the receipt passed promptly without any reduction.

Jetas, unprofessional, pirates, gangsters. I recommend claiming the Catalan consumer agency for all its outrages to clients.

Terrible customer service.
Yesterday I was waiting 20 minutes for an operator to pick up the phone; then I had to transfer to the technical department and they hung up on me.
Today, after waiting more than 12 minutes, I decided to hang up. Nobody picks up the phone.
In addition I have continuous problems of loss of voice, inexplicable cuts of the calls.
I do not recommend the company.
I'm changing company now.

I treat very correctly, in my case attention in Catalan and from a call center located in Spain and not in South America. The correct connection and the very decent router. For now everything is correct.

What a shame of company! I've been on Saturday without internet! The first day I called they told me that in two hours I would return the internet, the second day they told me that a technician would come to my house the next day, and it never showed up! I've been calling several days and they tell me they do not have time to fix it, or they also have the face to tell me they've contacted me when I'm on the phone and I have not received a single call, and I still have to pay for a service that It does not even work for me, I'm canceling it right now, it's a total scam! 6 DAYS WITHOUT THE INTERNET AND THEY DO IT THE SAME DO NOT HAVE TECHNICAL SERVICE

We have been waiting for more than a month to be given portability to be able to use our landline phone. When we called them to change companies they came right away, they placed everything very soon but a month has passed and we cannot receive calls. It is a shame. We call and they tell us that they will solve it but nothing.
We had already been warned about this company that there were problems with this ...
We are very angry

Two years ago I am a client, a banana republic company, 1000 Mb, what a disappointment if they still get 10 thanks and no compensation, inefficient customer service, not the staff who do what they can, but it's a shame, always they make them say that there is an incident and it is lying, nothing better than this company three days later nobody contacts and we continue the same posture and nothing else, ADAMO worse impossible

a customer service in a breakdown, fast and successful, even on Sunday morning.

On November 7 I called because I wanted fiber optics thinking that it was the best in 1 minute 32 seconds they pick up the phone.
November 9 30 minutes calling technical assistance since I was not doing well. They do not solve the problem for me, the same day I call customer service 36 minutes for them to answer me, the operators are very nice when they answer those a 10, the issue of contacting them a 0 ..... Regarding the I don't get on the line, I suppose that some will do better than others .. But I stay with my previous company that answers quickly and I can play tennis with the internet

Very happy with the company and the service offered, from the first day until the last.

Speed on the line and finally I have no cuts in service

Terrible company I have been waiting 3 weeks for the copy of a card because it does not work for me and they only tell you that emails are late and later it turns out that they have not even sent it. I do not recommend Adamo.

To charge are very punctual and presentable.
but the customer service to solve any problem is horrible!
I've been trying to talk to someone for over 4 hours, but the computer hangs up all the time!
It's the same story whenever I have any breakdown

Nothing currently recommended !!! At the beginning it was great and I had no problem apart that they have the best price for fiber, instead now the price remains the same but they have continuous internet cuts that if you need it to work they leave you completely thrown because many are micro-cuts but there are they are of hours. Apart from the speed of 1000mb that they promise, I have never achieved it, being the maximum 500-700, which is a lot but it is NOT the one you PAY FOR. Say that I have complained about that and they have told me that from 700mb it is already a normal speed and that nothing can be done when I have seen people over 900 ...

Bad phone company, they do not answer you, and they do not send you any technician to see what happens, that is, they leave you hanging

You spend more time without the Internet than with the Internet.

MISLEADING ADVERTISING AND MANAGEMENT TO THE FATAL CUSTOMER, IT IS NOT AT ALL CERTAIN ABOUT THE 1000 MB, SOMETIMES THEY DON'T GIVE ME ANY MORE !!!!! NEED GLASSES TO READ IT WELL !!!! ADAMO I DO NOT RECOMMEND IT TO ANYONE !!!! horribe

I have been a customer for 6 years. For less than a year we have had connectivity cuts, surely due to router problems. We have been following his protocol for months to resolve the issue. Now they are in the phase that monitors the line, but all are excuses, the IP has changed and you have to repeat, we have no record, etc. The weeks go by and they still don't call me to offer a clear diagnosis or solution. I change company.

Yesterday I hired the Adamo fiber service in less than 24 hours it doesn't work for me, I have been waiting for the technical service for 1 hour and they don't give me any solution ... to make the contract and the installation if they fix it right away, anyway Tomorrow at the consumer office I will not pay for a service that I do not have

We are very happy with the service they give us. I recommend it

We are delighted with the service they provide, little waiting time, great efficiency, and above all empathy with the problems that the client may have. And it works perfectly. I recommend 200%

A disaster, I have been with them for four months and everything has been a problem. I called about 5 times and they do not solve anything.

The worst company there is. No customer service. Technical service that takes a month to resolve an incident. Exorbitant prices for such lousy service. I will not wait for a year of permanence to change company

Disastrous. A torture. Bad attention. Bad service. And I gave them the opportunity, it has been 4 months since we hired them, although it seems that we would not have done it. Not a star.

Last Friday I unsubscribe with Masmovil fiber. Adamo's come to me on Monday to install the new router. Today Thursday I have been since 21:00 without internet. In a year and a half nothing happened to me with masmovil, on top of that when it happened to pay a bill they kept giving me internet. It seems to me that tomorrow, Friday, I am going to cancel Adamo and if they want to charge me for the installation, they have it clear. Facua and the OCU are there to help.
If you don't know how to give what you offer, close your beach bar.

The fiber is going great and the treatment is very correct

Very bad experience. I have contracted a mobile line with data and wi fi. The mobile line with the data does not work. Whole months without data and every time I want to talk a long time to get the phone.
Although I have just spoken to them and a very kind person who seems to have solved the issue has answered me, but I have been with the problem since 2018 ... I will wait for events

A great connection for the rural world. Where large companies do not want to invest

I go to the web and try to call the phones they publish. There are three of different. They do not answer in any. Appalling. I do not recommend it or crazy.

It takes more than 1 month to answer the email and they answer with a short and paste and of the 1000mbs contracted I get 3mb.
Terrible experience and without customer service.

If you have a business, it is best not to hire adamo phone services, perhaps you could try their fiber internet service.

My experience has been many cuts, incidents, failures ... if you have an emergency you would have a very bad time.

Useless, after a month they manage to do portability and then I no longer have the same phone number ... it is inexplicable

Yesterday the installer came home to pomerme the fiber, the Internet did not work, he called his superiors and they told him that there was a problem, the installer waited about 30 minutes, seeing that they did not solve it, he left, since then I am at home without landline and Internet, I have called the customer service and technical service and they still do not give me a solution, at the moment all weekend without Internet, it should be said that it is a portability, and with the other company that had 0 problems and the fiber (everything) was going perfectly, very unhappy with the treatment, I have spent hours calling and still they have not solved anything for me, YES !! THAT YOU CALL ME, AND THAT YOU SOLVE ME NOW !!

At the moment it works very well and I hope it continues like this for many years.

I don t usually write negative notes, but what Adamo has done is to denounce it. They have carried out a portability in the wild, without the cardholder having received it by mail. You call the SAC, and if you manage to talk to someone, no one has any idea how to fix it. You send emails, and no one answers you. It is desperate to see the low training and poor quality of customer service that this company has. I don't recommend it for anything. If you have a problem you are sold.

1. Terrible technical telephone service, on average 35 minutes on hold, then even if you are talking to an agent it cuts out after 48 or 50 minutes and the automaton asks you for the assessment, you have to call again and the process is repeated. On weekends and holidays you can give up for lost, up to 5 days without service. I do not know if it compensates for the price because the service guarantee does not exist ........ and the best thing is that this opinion is based on a period of time that does not reach two months. A horror.

2 Attention, two weeks later, same breakdown .... let's see how long it takes to fix it ..... five days?

They only gave me the contracted speed for 2 months, after a whole ordeal, for 2 months of the 1000 mb contracted sometimes they do not reach 300 mb, you measure the speed in a period of 2 hours and it is never constant reaching down to 30 mb. I have more than 25 calls, each of them give you different answers, it is seen that they do not form them properly.

The nefarious service. They take hair as they want. I made the first service based on being able to contact them. I had to put a claim on the consumer and then they came. It is painful to have come to this situation. Because when they charge you, they charge you the same, go or not go. What was my problem I was up to the nose to resease it. .... . And they gave me some money, apart they changed. But why to keep my mouth shut? At least they make you think that.Apart I took almost 1 month when they came to put the router. They put me a new one. After being with them for many years. And complain. Well, they left me all very bad apart from being scary. Because if children come to my house you have to be careful. They could already vener to put it well. And put it as god mandates !!! . I have already called many times and I have said it. Demen an answer
yaaaaa .... to charge if you remember !!!! . My personal opinion ...

Enchanted with the service and operation. The speed is very real. Once we had a general signal failure and they paid for that time without offering the service. We need help from your installers and the response was immediate and very professional.
We are delighted to have found this operator.

I only have fiber without a telephone line, I have been with excellent service for more than a year, Tarragona near the Camp station.

I use it very intensively, I have been with them for a few years and very well, so much the rise or fall rate is very high.
The only bad thing is that it may be difficult to contact them by phone and that you press the key to get them in Catalan and they will answer you in Spanish.

What's going on? I have been without internet for 7 hours, the customer service telephone number is not going ...

Nefarious experience ... worst company that exists ... we read ourselves changed to save on bills and they charge us almost 50 for ten days of internet with them ... what a shame .... null customer service ... we get a letter with a promotion and they become deaf ... they don't know anything about the promotion

Faster in fiber, I think none. Although mobile data a little ears, the best thing in Spain.

I tried to contract the internet and when I put the address I was saying "Congratulations on the fiber already comes to your building!". Normal, I have the box of Adamo 50m from home. 4 months later I'm still without the internet and waiting because there is an "incident" that no one has known how to say.

In fiber they give 1GB at a reasonable price with good operation, few incidents.

No problem since I hired them. I have never had a problem. Too bad that in the same Viladecans does not reach everywhere. I wish I soon solvent

For several years we have contracted their services, fiber + 2 lines of mobile. Fiber promises you a lot but does not reach half the speed they tell you. Many days you are left without service, without being able to browse or call, or at home, Wi-Fi or anything on the internet.
DO NOT CONTRACT, IT IS TO DISPOSE OF MONEY.

I've been calling service from Friday afternoon without anyone contact me. Today I called customer service, which are also super efficient ... I tell you what there is and tell me to call the technical service ... because I have already hired another company

***** NI CASE TO THE ANSWER COPY AND STICK THAT RESPOND TO EACH MESSAGE, IN THE MAIL "OF PRIORITY" DO NOT ANSWER, JUST DO IT TO REMAIN WELL IN THE BAD OPINIONS OF THE PEOPLE ***** "WE GO TO PRIORITIZE YOUR CASE ", JAJAJA I BECOME ...
I DO NOT RECOMMEND THIS COMPANY OR MY WORST ENEMY

I signed up with a promotion where they sent you a gift to become a client. The small print (very small) said that they would send it when paying the client the second invoice.
I have already paid the fourth bill and no sign of the promotional gift, after many calls to customer service giving me long and improvising excuses I still receive nothing.
I do not want to spread too much with the fudge in the registration process, sending the customer service people to call the GITPA (service provider for Adamo in Asturias) with technical questions and then pass them on to them.
DO NOT BE FOOLED
A STAR AND BECAUSE I CAN NOT PUT LESS

Very bad technical service. It's a shame because the service was good in terms of speed.

The waiting time when you call customer service is incredibly high.
It is to consider changing company only because of the difficulty of being served without losing an hour or more.

Some time ago I suffered from a widespread incidence throughout Catalonia, but since then, not a single failure, which deserved 5 stars. I get all the speed they offer, 1000mb! Very happy and without line cuts.

We are very satisfied with Adamo; It has never failed us and, for some reason; They have taken care of us very well and have fulfilled what was promised, I always recommend it and we will always be with Adamo.

Nefarious and it took a month! The wifi has micro cuts of 5 minutes several times a day. Customer service never responds! The contract d permanence d one year included the first two months a discount of which the first month they have not done ... anyway! I do not recommend it

Sorry, a penalty company, more than 20 minutes to get your phone, microcuts at all times, the WiFi also falls, the speed is quite normal, in short a pity, they promise a lot and reality is another world, this week I I cancel.

I have more than 12 hours without fiber and without any information about the situation and / or a forecast for the restoration of the service

It took several years with the service and at the beginning it worked much better than now. The phone is constantly being cut off, the Internet stops working more and more frequently, and the speed is very bad. At night, especially when it is when I use it most, it is painful. I currently find that the price is excessive for the service they give.

Many times when you call, they tell you that there is a fault in the area and that they cannot do anything ... amazing.

from 20 hours what comes to you is
rise 5.14 and fall 49.52
and they are charging me for 1000 megs
this is a fraud
you call them and they don't catch you

I've been with them for a month, they should have charged me 26 and they charged me 52. The customer service is terrible! I have called several times, several days and at several hours, and the fastest time I was answered I was more than 15 minutes. Today my fiber connection has been gone for over an hour and from what I have seen on twitter it has been nationwide. The worst of all is that from the comments of other people I see that it is something common. All the customer service phones I could find have been disconnected for as long as the internet has been down. Be careful with the rate of "'1000 megabytes", it is UP TO 1000 megabytes, that is to say that you will ALWAYS get LESS THAN 1000.

Adamo 3 days ago that we have no fixed no way to contact the repair service, half an hour with the music and then they hang you ... solution no ay bad company do not solve the repairs. Solution stop contacting this company.

Service and quality of the internet / WiFi exceptional for the price they offer! Nothing to do with the big stores that sell you and sell other products to the service. The internet in Girona capital works very well!

Very correct service. Attentive technicians. If the failure is the service, they assume their responsibility and do not charge the amount proportional to the service not provided.

After almost 3 years with Adamo, we were happy, but lately the technical service does not solve anything, that if they take your phone, there is very little communication between the different sections of customer service of the company, it seems not they talk to each other, and so it is difficult to solve any problem. Today we have 18 hours without internet, after talking to technical service I still hope they give a solution. Everything has a limit, and tomorrow we will look at other companies.

Excellent service at all times, very attentive and very fast, a luxury. A hug 1.

Like the saying, "A cry to the forum", and so it is ... The only ones who publish something is to complain like most crybands. In my case it is the opposite. I live in a town of Cantabria near Noja and I must say that they have kept their word. Installation in 2 weeks and speeds above 400-500 MB, because my PC is not of the highest performance to catch the Giga. I've had the odd cut but nothing that caused me anguish. When you live in a town where no operator has the balls to put his line, there are Adamo's heroes that make it possible! And that you know that they don't hit me for putting a positive comment, but that I do it because it seems unfair to me that they are treated.

A TOTAL DISASTER! It saddens me to say it, because I have been with them for many years, when they began to operate in the 22 @ area of Barcelona. At first the service was fantastic: fast, reliable connection and good technical service, which you hardly needed. But in the last two years everything has changed. The connection is very unstable. Frequent micro-cuts. The connection comes and goes, for example impossible to watch a movie without being interrupted several times. Sometimes it falls off for hours or days. Especially on the weekends. Calling for service is practically useless. You can wait for a long time and in the best of cases they take the incident and call you the next day. With all the pain in my soul, this week I am dismissing them, I am very fed up!