ACEA SPA Review

We users just have to pay. Faced with a bill of over 3000, x the supply of electricity to an apartment of 50 square meters, where only an elderly lady lives, I was answered at the counter, that they could only pay the amount in installments! The complaints office is not open to the public. Besides all the meter is broken and maybe they will replace it at the end of the year ... in 5 months!

It's a shame I have an accommodation facility and in addition to the covid they also get into trouble. They have often left me without water and without warnings. In July we spent a week without .. now again? To say that it is a complaint is an understatement .. you have to stay in the cage.

I presented myself today October 26 in the afternoon at the counter number 11 to request a new connection of electricity and was favorably surprised by the professionalism, helpfulness and kindness of the operator (I say this because I started having read the reviews related to this service) so it is good to give merit value.

I have only three words to say to you. ACEA FATTE SCIFO

Practically a Dante's circle. Very rarely do they find solutions to their customers' problems. In my case, Acea Distribuzione reversed my counter with that of another person, and Acea Energia clearly cannot solve the problem because it does not "communicate" with Acea Distribuzione.

Black out totale
risolto in 40minuti
Il servizio ha risposto al telefono
siamo al centro di roma
Grazie

Disorganization and stupidity ... This happens when politics assumes in patronage an army of people chosen without any meritocratic criteria.

the worst service ever, it is a continuous download barrels: send the faxes and they don't arrive or they tell you that maybe it arrived illegible, they don't have an email address for urgent communications, late bills and incompetence in call center services

They have increased the water under the virus crown (they could postpone it by an (n) or and now they ask to download the app by appointment! Will they be afraid of protests?!?!

Acea and its partners (Italgas and Areti) are a typically Italian shame. I am experiencing a terrible odyssey. I am unable to activate the electricity and gas contracts and above all I cannot speak to the partners on which Acea discharges all responsibilities. Impossible to talk to chicchesia and Acea has no control over the operators who give you appointments and do not come without any notice. I have three young children I didn't see any difficulties. Don't go to Acea, a shame. Only the call center is saved, but it has no power but to avalanche of insults. Executives should be severely punished. A shame. No respect. No professionalism. Shame!!!

The poorest company that exists. BAD. To be completely redone.

They helped me set up new contract, 2 days later guy called me when I was out, then rescheduled for later in the day to arrive and change for new meter. New meter in only 2 days after contract signed! I went in today to ask details about contract, very helpful people, answered all my questions, in and out in 5 minutes

Fast and kind staff. I came early around 8:30. Parking is a bit of a problem.

shame detachments of light arrive without even sending bills or registered mail changed immediately with enel much more precise and reliable.

Most of the staff at the counter and call center are quite incompetent. Someone is saved but is thwarted by the above. Everyone says something different from the other. Made an online request then they force you to go to the counter with absurd times. Closes at 5pm !! I had to take permission to cross Rome and deal with a practice that could be solved with an email. Worst operator in Italy. To avoid.

Indiscribable, they have been saying for a month that they have broken terminals or that they do not receive the documentation. The rudeness of the call center is proverbialr

Asking them a help when you needed them is like begging for help. I do not think they want to do their jobs. Worst provider ever

bad for the connection we have waited a month and for the increase of power it is a month and a half that we wait and they are causing us a great disservice, since we are an office.
The call center obviously only makes reminders ...
Acea bad to change manager

Now, I don't know what they did to deserve 2 stars on average, however I have been dealing with the offices and the call center for some time and I must say that they have been very kind and competent

Since December 2015, there is no water at the building in Viale Castro Pretorio 68.
A thousand phone calls, several faxes, e-mails to all possible addresses. Personal access to the Piazzale Ostiense doors with first definitive intervention insurance. Nothing today! They have the monopoly of the water supply and translate the service into Arrogance.

You are the worst, resentful and always respond with enough. 5 days for a breakdown, and now you don't want to solicit a takeover from Enel. YOU MUST FAIL!

Until some time ago, coming here was a nightmare, in fact now the system is much more efficient, better still avoid the lunch hour when many offices close for the break.

Lost two mornings at the counters, the site from various errors and on the phone you can not talk to anyone. All this just to be able to make a connection, let alone if I had a fault!

I have the champagne bowl ready for when it will fail, and for when the diligent employees will picket us because they are thrown in the middle of a road

Ampliamento depuratore del mio comune fa rumore H24!!! Tutti latitanti!!! Segnalato almeno 20 volte!!!

FATE SCHIFO!!!

If it weren't for two employees in particular I would have left a single star. The operator F39 of the water door (so at least he had an identification card on his desk) Antonio I think it's called. I solved the problem that, apparently, 3 hysterical employees the previous times declared not solvable - I'm sorry I can't help you - with a lot of hysterical cries if I tried to insist. Trips to the office in Ostia, calls on calls and liters of petrol most recommended until the "saint" Antonio decides to do what the "beaten-up" colleagues had no idea of doing: lift the ass from the chair and go up to the floor upstairs to ask colleagues why someone else's bill was charged (the bank's fault for charity, this is another story). Antonio also asked me for the number to call me and ask me over the weekend how it all went !!! (If you are wondering, I am certainly not attractive and Mr. Antonio, who is less interested, I can assure you!) I would add that Mr. Massimiliano of the information point is a CARRIER column of this office. He knows more than most of the employees and you will often talk to him without even having to go through the counter. Sometimes it takes just a bit of understanding and sweetness on the part of employees who for the most part are aggressive, arrogant and lavative beasts !!!

I will have been lucky, but over the last 2 years, by sending gas readings via the web, my bills have always arrived regularly.
The light has always arrived with the real reading, probably in my area the remote reading works very well.
Basically, nothing to complain about too much

To pay a bill in the name of another person, you must bring a proxy! Ridiculous!

I have had terrible experiences with Acea, unfulfilled appointments, unclear information, problems with bills and consumption continuously, not to mention the online service and customer support. Exhausting.

Fast, punctual and efficient. I had to change my mind about the service. Compliments.

rude as a few well-dressed people when they make a mistake is always the customer's fault even if they make a mistake

Ho cambiato fornitore di energia anni fa ormai. Per fortuna.

Da spaccare il vetro e prenderla a mazzate

they called me by phone to change the ACEA SPECIAL offer contract. I found myself without a contract and I couldn't understand how it happened. Not even the call center understood. Will they take away my electricity and gas?

Two months to get a connection and still nothing. Get rid of everyone and everyone at home ... at the house of someone who has recommended you.

No solution to the problem I hope in the same end as Alitalia!

MY ACEA DOES NOT WORK = I WOULD LIKE TO SIGN ON STREET LAMPS ALWAYS ON BUT AT THE RIGHT TIME SKIP THE CONNECTION.

Really bad, due to a water fault that occurred twice I paid about 5000 euros of water ... even if I had bought gold
In addition, after having repaired it and despite having communicated the reading, I continued to pay 400 500 per bill
They are allowed thieves

I have a problem dealing with some bills and the fairly diligent Acea colleagues have given me a possible solution

I went to the AceaShop, an office inside the salon, where I found competent and helpful people.

After making the transfer I was on credit of 117 euros, and after having queued at the counters and compiled all the necessary documents, I did not see a cent again, who knows which manager went on lunch break with my 117 euros (over 200,000 lire of the old coin x intederci) ?? !!!

Never had to deal with a reality so ROVINALLY INORGANIZED, in my opinion they are even worse than Poste Italiane!

Mediocre service, some of the staff I encountered were not professional.

They found a possible solution and they were very kind and helpful

VERGOGNOSI! INCOMPETENTI! INCAPACI!

Assurdo!

I wholeheartedly advise you to keep this company of irresponsible incompetents away from you as bubonic plague is kept away.
I had (and am having) more problems with acea than any other public or private company I have ever dealt with.
The only note of merit goes to the receptionists, all very good and prepared (by now we can say that I know them all one by one ..), but they are not given absolutely the technical tools to be able to help, and the 90% of the time they can only give you information without actually being able to act on your problem.

Despite the bad reviews, I had the maximum assistance from people at the counter and I saw it also to other users in difficulty

It is a miracle if you manage to finish the paperwork on the first date. It's the fourth time I've gone and it's not over yet.

They are inefficient and poorly educated on company procedures and take advantage of the "fixed" position

to have a water meter you must be recommended or lucky this is the answer to those who voted against the liberalization of water, the owners are overpaid and total owners of our water ....... thanks ...... ..............

Apart from a few valid people for sorting and at the counters, everything has to be dismantled and rebuilt. On the phone they tell me to bring documents, which at the counter deny the colleagues. When you get a number they could give you a form to fill out ... and not waste time. The video, which I publish, is a metaphor for the procedures and modus operanti: to waste time, they have so much ... What is singular, not to say outside the law, the fact, they say, of not having Pec.

For about a year I have been trying to turn to my every request they tell me that the pod is being processed! I wonder: a year to change the name on the bill?

ADVICE BOOKING FIRST THROUGH APPLICATION AND ASK THE GREEN NUMBER ACEA RIGHT EXPLANATIONS THIS MORNING (8/30) FACT SOON CONCLUDED LESS THANKS

THE DOCUMENTS HAVE BEEN PASSED TO THE ARETI DISTRIBUTOR FOR 15 DAYS AND THEY HAVE BEEN BLOCKED WITHOUT THE ELECTRICITY BEING RETURNED. NO ONE KNOWS GIVING AN EXPLANATION, THE DISTRIBUTOR IS NOT CONTACTABLE IF NOT FROM ACEA. It's a nightmare: bad service. POOR BOYS ABANDONED TO THE CALL CENTER. EVERYONE FROM A DIFFERENT ANSWER AND GETS BOAT AS THEY CAN. IT'S A HORROR

the worst service ever, it is a continuous download barrels: send faxes and they don't arrive or they tell you that maybe it arrived illegible, they don't have an email address for urgent communications, late bills and incompetence in call center services.

It s a junk. It s slow. Don t say that the service attitude is really bad. We are obviously why consumers are so bad or racially discriminated? Veramente nessun rispetto al cliente, fatte schifo.

Should contract, contract entered into on March 9, to date the technical services latitano without hooking the meter! All in the hands of call centers that have no chance of helping the user after signing.
Now I pass the floor to the lawyers, to request the damage caused to my business.

It can happen to receive very high bills, so that you can't pay them in time, Acea is phenomenal for the speed with which it suspends and completely detaches the supply of water without any scruple, to the building next to mine, they closed the water to eight families on Friday afternoon forcing them to stay dry for days and days because the gentlemen do not work Saturday and Sunday. In addition, we take 100 euros for posting and 100 for relocation, in the following invoice, thus accumulating unattainable costs. unique monopolists, tie specialists, other than.

2 months that the meter loses a river of water, every call they answer you that they will intervene as soon as possible .... Scammers

From March 2014 I try to solve a SERIOUS problem caused by one of their readers. This morning I went once again to the desk to deliver a written complaint. The clerk at the desk was nothing short of rude, and arrogant as a person in charge of a job in contact with the public can NOT be absolutely !! She also refused to give me the registration number, the "lady", because she was the other side of the glass. But if the workstations are fixed, avoid, if you succeed, the frustrated at desk 28! How disgusting!! Is this my country?

Bad service! Taken number, waited, finally touched me. He printed the forms to me, after I filled in the forms, he advised me to go back to the information to pick up the number, start all over again! This is truly a captivity! The fact just on purpose! Are we the customers who pay? Do we have any other choice? They are downright rude!

Simply outrageous. It's like being in front of a rubber wall. Although residing at my home from the beginning, they decided that I am a non-resident by having me pay non-resident electricity despite repeated reports and even a registered letter of formal notice. As soon as you can change handler ... !!!

If you go there for an administrative problem like a bill, you can get away with it in a few hours. If you need practices, amnesties or practicability then prepare for time-consuming procedures that last for months or years

Shocking, never had experience of this kind, and that I have years on my shoulders. I asked for a connection to take over in Rome. I made the contract by phone. Then the odyssey was called. I called it a dozen times. ACEA, seven times the Areti, I have fixed twice the appointment for the connection, and no one has presented itself. Every time I call, they check all the data, send an alert and then everything ends there.
There is something that I can not understand, or someone wants "bribes", or the staff member "steals" the salary without doing anything, or I do not know what else to imagine ..... hallucinating

Unprofessional, call and nobody can tell you anything .. pogo the bills more than necessary, give the number of consumption and they continue to write estimated numbers on the bills .. bad

A band from the First Republic, a company that has a simply scandalous customer service, rudeness and a unique arrogance of the majority of operators. To make a swap put the sticks in the wheels and accept only 8MB of mail because they have computer systems stopped in the early 90s (they say). A company to avoid absolutely. A star as a judgment is also too much.

Dare come voto 0 significherebbe premiarli!!!!!! Giudizio negativo alla milionesima potenza!!!!!!!

I knew from a certain source that it is one of the 5 WORST COMPANIES IN ALL EUROPE !! And, from my personal experience I can confirm it ....... I was wrong to sign against the privatization of water, if I could go back I would sign in favor!

They have to send me a check for a refund for about three years! I constantly call the call center and they never know anything! When I was a customer my bills were already expired ... Acea never again!

A horrible and unnerving odyssey that no fair citizen would ever want to live. Paid more than necessary, made self-reading to recognize that I paid more than I consumed, credit never recognized, ok. hundreds of calls to the call center where everyone says a different thing. Finally I cancel the contact, the final invoice recognizes a credit in my favor (only the return of the deposit) well .. since January I have sent pec and e-mails with invoices and forms for reimbursement ... they claim to have never received them! Another 1000 Unnecessary calls and emails ... what is this way of doing service? Avoid if you can.

Among the worst companies, if you can call it that, on the market. Call center populated by people who alone answer wrong and pretend not to receive emails or attachments. I have been fighting for three months for a change of residence on my utility bill to no avail. The day will come when we will see those same employees in the square because they have lost their jobs, shouting loudly for their rights. Know that you will not have anyone's support, let alone the pity of the citizens. Think about how you have acted to date. The customer for you is just a chicken to pluck. Obviously I switched to another manager, do the same too, maybe one day we will manage to make this indecent monster disappear from the market, which does not deserve to remain on the market.

Pleasantly surprised by the covid organization and the kind availability of the operator

We are _Rocca di Papa. Since we have moved from Acque potabili to Acea, no invoices have arrived: they have been asking us to pay for two years, but we do not know how. We were told by telephone that these are technical times due to the transition from one company to another.