Most of the staff at the counter and call center a...

Most of the staff at the counter and call center are quite incompetent. Someone is saved but is thwarted by the above. Everyone says something different from the other. Made an online request then they force you to go to the counter with absurd times. Closes at 5pm !! I had to take permission to cross Rome and deal with a practice that could be solved with an email. Worst operator in Italy. To avoid.