Visit there before I made a decision, really like the salesman I had, got a very good deal on things. And the movers did an awesome job on handling the furniture getting it in and out very quickly. Do plan on another visit to purchase some more furniture
Great place to get new furniture. Really good staff. Ammad took care of us in the best way. I also received my furniture is the time window that was given. I was surprised right after the furniture arrived with a phone call. They wanted to make sure everything went ok. Definitely will come back.
The ladies that make the courtesy calls are everything but courteous. They've been rude since my account got transferred here months ago.
They make it easy to buy sets, I'll give them that. But after the sale is done, you no longer matter to them. I'd say any alternative is a better one.
Bad customer service no one ask if we needed help in the rooms to go kids
Awesome and Amazing experience in clearance show room with WHITNEY. Friendly fun experience. Purchased table 4 chairs, sofa and love seat. Whitney was a great help. She needs a raise..great job.
I've never felt so belittled and hustled before in my life! The store associate's play a game for commission were they will put a sold tag on furniture and when they get a customer that they can get a commission on they'll remove the sold tag and sell it to them. I wanted a sofa set and had been th...
Terrible service. This is a pretty large store and there was only 4 employees working the main lobby. There should be more employees on staff especially with a sale going on. And once a lady was finished helping another individual, she was not very pleasant to work with, didn't seem like she cared t...
A lady named Pam made a rude comment to my husband and I while looking for a bed for our toddler. Although they had nice furniture, we weren t treated very well. We decided to go Gallery furniture and we spent less, as well as amazing service. Would not recommend this location.
Agents we're just sitting around, I had to ask them if they were working or in a meeting to get served
We loved Miss Anay service, she's very professional and has beautiful attitude.
I was in the store for an hour and no one asked me if I needed help
First time coming here and had great customer service! I was greeted and smiles everywhere. Everyone seemed to enjoy working here. I ended up buying 2 couches of "Crestline Brown Dual Power Reclining Sofas" (#11169693) on sale. They also offer "Professional assembly & removal of packaged," but it co...
Back in Dec 2013 when I moved to Houston I purchased a dinning table at Bell Furniture and a kitchen Table at Rooms to Go. Just recently I had two Chairs' legs broken from each Table. Bell just fixed my broken chair in 2 weeks at Zero Cost (SIMPLY AMAZING) !!! EXCELLENT Customer Focus. However, for ...
Smiley was very helpful and so pleasant! He got me the best deal and explained everything I needed to know. I will definitely shop there again.
My issue is with call center and repairs with our warranty. I have been trying to have my couch fixed going on 2 months. My couch is now more broken because the tech that came out damaged it further in an area that was NOT even affected before. The original issue is not resolved, and honestly I see ...
The worst customer service experience of all time, after waiting all day for delivery people and cancelling my clinic hours for that day they did not show up!
They gave me a call that they will be running late , like a few hours late and I was like OK just give me 30 minutes call so I can be home ....
I ordered a bedroom set for my son, I spend over $2500 for it they delivered "6" times and the" 6" times they had to bring it back on the same truck because it was damage "6" times no 1 or 2... 6!!!... I had my son sleeping on the floor for the longest time. After 6 times they said since this is not...
The salemans was right on point with this selection
Never buy from the clearance because I bought a brand new sofa and love seat set and 58 days later the arm collapsed on the love seat. When I called to see if I could get help, I got a nasty attitude and denial from the customer service person. Would not recommend buying from this place. Worst mista...
Awesome store, just don't like waiting 3 months for furniture. Wouldn't sell floor model.
This Rooms to go location in Willowbrook is best. We ve been getting out furniture from this location since it opened. Tinos is our salesperson , full of knowledge , suggestions and patience and he will work with you .Great guy.
Go ask for Tinos at this location.
This store sucks the sales representative (Patricio) needs a thing or two about manners. Next time don't be such a jerk to your customers. You missed out in a big sale due to your attitude and sarcastic glares It's not that hard to just answer a simple question. No worries found a better bed for a b...
Not one person greeted me or asked if I need assistance
Their furniture is over priced and is cheap made. Paid $1000.00 for a sofa and 3 months later it came apart and fell to the floor.
JJ was AMAZING!!! He was patient and knowledgeable. I will definitely be back and I will ask for his assistance by name. He made our experience at Rooms To Go fun! I truly appreciate EXCELLENT customer service. Thank you JJ!
BEAUTIFUL QUALITY FURNITURE. I WENT INTO STORE FOR SECTIONAL LEATHER LIVING ROOM SET. I SEEN A LOT OF NICE SETS!
We visited the outlet to get a mattress, it was a good deal
I would never recommend to anyone this place. This was the first and will be the last time I get anything from this place. Went in to buy a sectional they have a price on the article that says the sectional is this much and if u get the bundle its a different amount. Then you think ok so you will ge...
Good store with a lot of options. Sales people are friendly but a little too overbearing. Give us space please.
The store is good, but I caution you to buy anything because you will get horrible quality. Long story short, I received an entire set of damaged (torn) furniture...and my replacement was also damaged! They have zero quality control, and zero respect for their customers when you call customer "servi...
Friendly service. People working hard in the warehouse to get trucks loaded and people on their way home. Good selection.
The only thing I don't like is how long it takes to get your delivery. The showrooms are nicely done and the sales people are very knowledgeable and helpful.
Would have hope for a better I'm stock selection of items
This was a horrible experience. After purchasing a few items. One I wanted to take out the front door and put in my car. I was not allowed due to some policy i did not agree too at purchase. Then when i wanted to pick the rest of my items the security guard in the back was rude. Never again.
Awesome visit and you in need of future ask for the salesman Bo very polite
Excellent customer service! Amber was very helpful, informative and patient throughout the entire process. Will definitely be purchasing from this location in the future !
I just left this store. After being in there for over 30 minutes, nobody assisted me, nevertheless even greeted me. This has been the norm for this particular location. It just so happens, I'm a giver of many chances. You would think customer service will improve since they may be in desperate ...
Lots of great options, even in the "close-out" section. The salespeople don't hound you. Errol was very helpful when we arrived. He informed us of the best way to "tour" the showroom. He also let us know that the prices shown on the signs in each vignette may not be what was displayed. He explained ...
I really enjoy browsing here for the odds and ends in tables and shelves. Check carefully for problems.
Recliner was in stock. Delivery same day. Great stuff.
After waiting for almost a month for UNDAMAGED FURNITURE TO BE DELIVERED TO MY HOME, today they tried to deliver MORE DAMAGED FURNITURE TO MY HOME. I done! I will not loose another day of pay waiting for something that is never going to happen. And it's a miracle that not one person in this company...
LOVE THE OUTLETS AT ROOMS TO GO, GREAT DEALS MOST OF THE TIME, YOU WILL FIND GREAT DISCOUNTS ON MERCHANDISE WITH MINOR DEFECTS, THAT WILL MAKE YOUR LOOKING GREAT.
Beautiful furniture but at the end they charge for every delivery dining room , living room, bedroom, kid bedroom it will be charged different for delivery even is in the same location. Service was good over all price is similar to other furniture stores.
I really enjoyed working with Kip. I get stressed about big purchases and he was very patient & answered all of my questions. Would highly recommend him!
My mom purchased a mattress n in order for them to deliver it to the store there's a charge of $75 just so the destribution center can send it to the store smh now they have to drive 45 minutes to the distribution center smh
Cheap monthly payment, little down, no interest, got bed frames for me and my son. No pushy sales people.
Would give a Zero if I could. I have purchased literally thousands of dollars worth of items here but the first time I miss a pick up date by 1 day, the store gives away my item that I already paid in full and waited 2 months for and now I have to wait another 3 months! Never shopping here again and...
Sales associate Amber Simms... If I could give her 10 stars I would. She knows the merchandise. She is friendly, polite, respectful. She makes sure that you are 100% happy with whatever it is that you re purchasing.
Maybe I should have read the reviews over here before marking 2 purchases (sofa & entertainment wall unit) from this store. They seem to have a decent range at an affordable price. Organizing the delivery was easy & you also get a call a couple of days in advance, advising you of the 4 hour delivery...
Difficult to get assistance, great furniture, delivery available, attractive showroom.
I felt the products are a little pricey. I felt the sales representatives followed me around more than reps from other stores. Made me uncomfortable. I was always directed away from the product I was currently viewing towards what the rep wanted to sell.
I would like to thank Jerry ( at the 1960 & 249 location )for his excellent customer service! I hate it when salesmen follow me...just aggravates me. But Jerry waved, gave me his name and told me to let him know if I needed anything. And that I did. After my sis and I found what we were looking ...
If I could give a negitive review I would! They gave me messed up couches and would not fix it or make it right. They told me it sold as is. Even as i mentioned the banner said new in the box. As I tried to compromise with them, they backed pedaled with excuses as I proved them to be in the wrong fo...
The salesperson wanted us to buy a warranty service of 89.99 for a fabric sofa that we liked. When we said we did not want it, he said he couldn't take it off. They said it was required as the material would get damaged very soon. What??? Another thing was that we liked one of the sofas but it would...
I am very upset with the delivery service, lack of professionalism, rough handling of my new and old furniture, and rudeness that was displayed during our delivery on 4/1/20 at noon. I was told the dispatched Manager for these guys was named Keith. I have yet to hear from him.
They came in and go...
The couch that we wanted wasn't available to order, yet there wasn't a sign stating that was the only one in stock. We went across the street and purchased from Ashley Furniture.
Sales people seemed friendly, but at the end when I changed my mind about purchasing an item (damaged), sales personnel were upset!! I will never go to the 249 location again!!!
They did not wait on us my husband and I waited then we walked out!!! Was after a bedroom set ours got disttroyed on our move!!!
If it were up to me, I'd literally give this place 0 stars. I purchased a sectional during memorial day weekend, but ended up finding one that I liked better somewhere else. You'd think the cancellation process would be smooth and easy, but it was an absolute nightmare. It took 19 business days (27 ...
Our sales associate Jordan was great. We bought our Couches, paid in full, waited two weeks for delivery and our Couches were not delivered. We took the day off since our was supposed to be delivered from 2-6. When no one showed up at 6 we called customer service and they told us he was two stops aw...
PLEASE AVOID THIS BUSINESS - We purchased a sectional for the upstairs game room. Within a few weeks a recliner started feels like it is coming loose from the foundation structure and also leans noticeably when sitting in it. It is really almost unusable and getting worse. Two service techs visited ...
Huge selection of furniture. You can furnish almost every room in your home. They are competitively priced.
The only people that were nice through this whole experience were the delivery people. Sales rep over sold me on items instead of getting what I needed (without me noticing), he also flat out lied to his benefit about delivery information. The information that we were later told on the phone in cust...
I visited their clearance center looking for a bargain. I was really disappointed. The majority of items where damaged. It was beyond scratch and dent. I thought they would have some items that were discontinued styles or didn't sale well. The prices were too high for the damaged items even if you m...
I will never in my life again order from rooms to go! I bought furniture last week to be delivered today. The floor salesman and their whole team is deceptive and does not care about customer service! The lies they tell in order to get a sale are just unimaginable. First, they say that the entertai...
Awesome experience, my salesman was Mr. Beshahe and his knowledge of furniture and decor was beyond measure. Thanks so much!!!
Found just what I wanted. Wasnt pestered by people asking if I needed help. Went in to see what I wanted then bought online a few weeks later
I really enjoyed my experience here. At most furniture stores you are hunted down and harassed, but not here. They let us do our thing and come back to them when we re ready.
Great furniture, burnt-out salesman, and seedy business ethics! We went in For the black Friday special to purchase a dinning table. We bought the furniture and then we were told about the special they had going on, which was if you buy one 100$ gift card they give you a second gift card of the same...
The sales staff are very helpful and not pushy. I cannot wait for my new sectional. Go talk to Morgan! Update!! I love my sectional and the movers were fast and courteous.