My issue is with call center and repairs with our ...

My issue is with call center and repairs with our warranty. I have been trying to have my couch fixed going on 2 months. My couch is now more broken because the tech that came out damaged it further in an area that was NOT even affected before. The original issue is not resolved, and honestly I see no end in site. They keep saying they will call back and do not, wait time is up to an 35minutres and then another extended wait after transfering to another person to help. I have never been treated so poorly by a technician RAY was unprofessional, rude, continuously interupting me. The moment I opened the front door he was dismissive, and kept saying things like "I don't know nothin about that" and "I am just tell you Im not doing anything" or "well thats not my problem, I cant take my time to figure out whats wrong".

I know have a couch that is less than 2 years old that grinds and pops when it reclines, and a (wedge) seat that will no longer connect, and because of that the seat doesn't line up and its now sunken to the point you are forced to roll off into the middle of the 2 seats.

It is now TWO WEEKS after the most recent tech came and rooms to go still has no information or explanation on what we can do because it takes up to 5-7days for the techs info to be loaded onto our account... its been over that and now they are saying it could be even longer that 7 days. My warrently end in December and it is making it seem alot like they are stalling so the issue is not fixed. I have a box of parts that RAY said A) Is not to my couch and B)That they are just "random pieces". it sure looks alot like the pieces the first tech said we needed. Ray recommended I put them in the dumpster upon him leaving my home but I will be keeping them for the next tech to see if what he is saying is even true. The original female tech that came to check everything was friendly and helpful but since then rooms to go have been nothing but a disappointment. I now prefer to sit on the floor than my couch so I dont fall into the crack between my wedge and armless reclines to my sectional.