PLEASE AVOID THIS BUSINESS - We purchased a sectio...

PLEASE AVOID THIS BUSINESS - We purchased a sectional for the upstairs game room. Within a few weeks a recliner started feels like it is coming loose from the foundation structure and also leans noticeably when sitting in it. It is really almost unusable and getting worse. Two service techs visited on separate occasions and both agreed there was a problem. However, when following up with customer service, they said the techs said everything was "within specification" and "normal wear and tear" so nothing will be done. I asked "what is the specification and can I see a copy?".