I am very upset with the delivery service, lack of...

I am very upset with the delivery service, lack of professionalism, rough handling of my new and old furniture, and rudeness that was displayed during our delivery on 4/1/20 at noon. I was told the dispatched Manager for these guys was named Keith. I have yet to hear from him.

They came in and got upset the minute they understood they had to move the existing bedroom furniture to a different room on the same floor of the house. They said they wouldn't do it and got rude very quickly from there.
They stayed outside awhile. I called rooms to goat store # 2303 and spoke to Manager there, Mike. Mike said yes they will move all the furniture including the bed and mattress. After getting off the phone with the manager, they guys came back in and started to move the furniture in. They handled our new furniture roughly. I could hear it banging around against the concrete as they brought it down from the truck. They continued handling what was new furniture very roughly as they brought it in.

I tried to ask them questions on if they intended to move our old furniture to the guest bedroom on the same floor. He ignored my question. I asked again. Still wouldn't acknowledge me as if I wasn't a person talking to him. Besides his rudeness, he treated me like I wasn't a person. I had to ask my husband to ask him. He told my husband that he wasn't moving it.

I called the manager at the store that I spoken to back and was told Mike wasn't able to answer the phone to help.

They never moved the rest of our furniture to the guest bedroom and left us stranded to figure out how to get the furniture in the guest bedroom by ourselves. I am unable to help due to a recent back injury.

In regards to our bedroom furniture we just bought, we received one chest in the wrong color that was returned today. The guys Rodrigo Alvaranga did not put the new furniture in a place we wanted but how it suited them even after I told them where I wanted it.

As you can see from the pictures below they didn't even put the new furniture in the room to be enjoyed rather in disarray and unorganized.

I am very unhappy with the way were were treated. I have been a Rooms To Go customer for almost 10 years. This is my second bedroom set purchase there. I have bought couches, refrigerators, washers, and dryers from other companies too, and never have I experienced such rudeness, such unprofessionalism, and disrespect for my belongings and new purchase.