BEST CUSTOMER SERVICE! I use my player 1 headphones 10 hours a day for work and gaming. Every time i have an issue skullcandy fixes the issue and takes care of me! LOVE SKULLCANDY!!!
Skullcandy offers a decent product, but if you order directly from them and have a problem with any of it they won t help you. I have emailed a couple of times with no response and even left a post of their Facebook page. They didn t even reply. If you go on their page and read the visitor posts you...
Amazing products and fantastic customer service. I bought a pair of earbuds over 5 years ago and when the left bud stopped working last month, they replaced them for free! Skullcandy is the best!
Benji was awesome to work with in the Store at Skullcandy HQ he was a beast and help me out a ton. I want to give him a shout out and let everyone know he s the man.
Amazing customer service! Everyone awesome especially Benji who s a G
Had a warranty issue and Ben took care of it immediately. Excellent customer service - I will be back.
This message originally read on 9/26/2016
Skullcandy stands behind it's products and our warranty is not bound by government regulations. Proof of purchase has always been a condition of our warranty program. We are happy to address this warranty claim if/when a proof of purchase can be provided....
Love skullcandy only live a few cities away from headquarters. Hope to visit there soon. I got a pair of earbuds for Christmas and used them every day after that. Until my dog got a hold of them and chewed through them.
Skullcandies have the best sound. I wish the Ink'd buds were a bit more durable. Oh well!
Love the building in Park City. Such a cool work space.
I ve had 3 pairs now. Each time I send back because they don t last more than a month or so. The same thing keeps happening (stop charging all the sudden) and they keep sending me the same set. I use them to go for runs among just listing to music occasionally while doing laptop work. I can t imagin...
I had a pair that were excellent but had a battery problem after a few months and wouldn't charge anymore. They have an excellent warranty (that's free) and are replacing the product for me as we speak. Very good quality sound
Phenomenal customer service by Benji at the store! Love the headphones as well!
Bought a pair of Ink'd earbuds that lasted for two months(longer than I ever expected a pair of earbuds to last). I sent them back, and I got them replaced-free of charge! Will definitely buy again.
changing policies and screwing people when products break after 6 months of light use. Solid customer service I used to enjoy this company before they got money hungry.
Only headphones I will ever use. They are simply the best.
Not only great sounding but great service for Park City locals!
Big shout out to Eliza!! Thank you!!!
My first review, (originally 5 stars ) almost a year ago said this:
I ve used Skullcandy forever and have always had great experiences, but Benji went above and beyond. No wonder Skullcandy has so many loyal customers!
Now after dealing with Josh B. in customer service, I m changing my rating to...
Bengi at the store front is amazing! Great customer service and product knowledge. Helped me trouble shoot some issues with items I already owned and helped me with a warranty. Got the new push true wireless ear buds. They are amazing! Pry the nicest ear buds I ve ever owned. Keep it up skullcandy!
Another great experience at skull candy hq in Park City! Thanks for all the help Benji. You guys have the best headphones and the best customer service. We are lucky to have you in PC.
LOVE THE HECK OUT OF MY SKULLCANDY!! LOL! #CANTGETENOUGH
My products took 3 weeks to receive after several phone calls. A product did not ship out (out of stock) and I did not receive a refund till calling which took a month. Very disappointing.
Love my skullcandy headphones. They produce great sound and are comfortable for long periods. I have worn a handful of sets out, nothing lasts forever but they have a great lifetime warranty. If they don't make the model you have anymore they give you a set of equal value. These guys really do run a...
Very bad experience dealing with Skullcandy. I ordered an item on their website on October 22, 2019. Skullcandy provided me with a tracking number and informed me the item was shipped on October 24. The carrier was unable to locate the shipment and I had to get back to Skullcandy. Today, on October ...
My SKULLCANDY'S ROCK!! I read some negative reviews but every time I step into SKULLCANDY they always take care of me.
I needed to have a pair of headphones replaced under warranty. Benji at the store made it as painless as possible. Thanks!
Zero stars. Their equipment doesn't work on my device, and their stupid packaging was such that it is impossible to open without destroying the box. As a result I couldn't get a full refund. Crooks.
Wow what an awesome place great service. Stopped by to by some new ear buds because I forgot mine. Great service
Placed an order on Oct 31 for a set of wireless headphones. Hasn t shipped. I contacted their customer support on Nov 20 to see what s going on with it and they were quick to reply with a new tracking number from fedex but still hasn t left their warehouse two days after. I haven t even gotten the p...
Skull candy hq is great! Couldn t ask for better headphones and couldn t ask for better costumer service! Benji really helped me out! Thanks for the great experience.
Payton at the park city store was extremely helpful. Love these earphones
Benji is the man! he was super helpful and knows his stuff. Check em out at the headquarters. They have a little retail spot thats sick!
The crusher head phones in particular are absolutely amazing.
Absolutely hate the sports headphones. You never know when they will work and when they won t.
DETAILS
Have had several method wireless units stop holding charge between 1 to 20 weeks. After almost 9 warranty replacements I thi...
Benji was amazing and took the best care of me! I will never buy any other headphones! Thanks Benji!
I won't go anywhere else for headphones. I've had problems here and there and they always make sure I'm taken care of. Benji always makes sure I get a fair deal and that I get exactly what will work best for me.
Why I am giving this such a low rating is because the headphones worked amazing 5/5 for that standard. But they are too flimsy and fragile and one day like any other day with skull candy they were stuck. It was so hard to twist them to get them back to normal and I had to apply some pressure to get ...
I have had Hesh 2 earphones for about 3 months and love their sound, but I can't get them to pair up with transmitter connected to TV. I've used two different transmitters of which one paired for about 1 month and then lost signal and I can't get it to pair again. Other than that the sound is grea...
People on here. Are quick to help you while you wait for store to open
I sent back my Titan ear buds purchased on 5/12/13. They gave me a cerdit of $40. which was less then the new price of $50 on the titan with mike. I called c/s and left a msg. Chersie, a supervisor from Utah called me back, which was unexpected. I complained, she listened and said my model was disc...
I kept buying the same type of pair of skullcandy headphones, the ink'd series, and they keep breaking. I had one pair last only about a month and my latest pair lasted barely two weeks. So I will never be buying skullcandy again.
benji is my dude! super helpful and knows what I m looking for. Love skullcandy! Thanks guys!
I've always been impressed with Skullcandy, but the headquarters have a great team. I went in with some issues of my headphones and Benji helped me understand what was the best for me and my needs. He was very friendly and knowledgeable while making sure the other guests in shop as well as myself we...
They don't cover warranty on headphones unless it's related to the sound $200 for a pair of plyr 1 headphones and the plastic started cracking and coming apart after a couple months contacted them said they only cover if it's directly affecting my sound I had Logitech headphones for over 5 years bef...
Benji was extremely knowledgeable and helpful. I appreciated working with him to find the appropriate headphone for me. He was happy to listen to questions and provide helpful answers and make suggestions. Thank you!
Benji has great customer service and helped me with my warranty quickly! Highly recommend skullcandy!
Absolutely amazing people and staff. Benji Miller was amazing made us feel like family he is definitely doing everything right!!
Benji is amazing! He knows his inventory without having to check. He knows the details and features of every item in the store and he is approachable and very nice! As long as he is there I will happily keep coming back. Its people like him that make a great company.
Skullcandy has always took care...
Thank you, Skullcandy... Benji was so helpful and provided great service today. One of the reasons we only buy Skullcandy!
SkullCandy used to be a great brand. Loved their earbuds. Recently tried to order a set of Indy's and the order was declined due to my address on the order saying DRIVE and the card saying DR. Hello, they are the same. Once the order was denied, the pending credit has sat on my card for 5 business d...
Good products and a great warranty. Had a small issue recently with a product - fixed in no time and with no hassle by Skullcandy. High class and a customer friendly operation!
No one would answer phone .mail box was full. No recording with hours. I drove up there. An hour and a half. Just to have damn note saying we are closed today. Sorry for any inconvenience. Google page said it's open. Well thanks a lot. I'm trying to support local but come on . FAIL.
Twice now my customer service, warranty issues have been handled the best that can be expected. Given the same or BETTER product with NO hassle. Great job guys. Thank you.
Skullcandy is awesome. Had all my paper work for a warranty and got it taken care of in one stop!
Benji and Peyton were the quintessential service team quick prompt and professional. I could not be more grateful that skullcandy is from my home state. Been rocking skullcandy for at least 20 years and I will definitely oen a pair forever
They have excellent customer service and have always pleased at how nice the employees are. Skullcandy s products are also great!
Best company in the world. No doubt. Best products. Best customer service. Best location. The store in park city has the feel of a party in a skatepark. Check it out if you get the chance.
Benji Miller kills it. I twice have had to return product and he is was excellent and super friendly. Promote this guy!!!!!
If I could give ZERO stars I would. My daughter used her birthday money to purchase headphones over $40. Within a week the headphones themselves split in half. We started the warranty process. Paid $10.64 out of our pocket to ship the package to their warranty department to start a warranty exchange...
I needed a new pair of headphones and decided to go the source; Skullcandy is a very fine purveyor of acoustic accouterments. Benji helped me find the sound that I was looking for, and now I can listen happily!
Got my buggy headphones exchanged the very same day they went out. Super convenient and the guy was very friendly, even though I didn't buy anything. This company is pretty great.
Update: This continues to be the greatest company I've ever worked with from a customer standpoint. Focused on making...
Great store!
It s a clean small store showcasing all of the goods Skullcandy is known for. Benji knew all of the products well and helped me figure out what I was looking for. His zero pressure and informative nature made sure that I ll be back before the holidays.
Benji is quick to the point no faking, Benji does warranties like a pound of bacon. Always great. Love the products and gave a dam that each member gas nonless than 3 pair at any tine.
The best pairs of headphones I ever owned in the last decade, and they keep getting better
Seriously??? Closing early?? Horrible for a company to be closing earlier then posted.
I had 3 of your products and they are all Hands down, Amazing Headphones. I had the Uprocks, Lowriders, and Crushers. All of them were gr8 headphones. However, I would like you to improve the Chops. They sound great, but it lacks bass.
The crushers are the best headphones I have ever owned, would highly recommend.
i have been waiting for a refund for a purchase made on June 24th for a defective product. Product has been returned since the beginning of July and not the 5th of August still no refund! Waiting on hold for almost an hour and no answer. Poor service!
Our family has had Skullcandy products since their beginnings.The customer service has been nothing but the best. They have always taken care of us with all of our needs, headphones, speakers. We have a disabled son who wears the headphones just about every day and has worn them out time after time....
Why put a closing time on the door and phone message if you are just going to close early. Great products but that sucks.
Skullcandy is awesome! Drove down to the Skullcandy Headquarters from Idaho and couldn't have asked for better customer service. Benji was great to work with and hooked me up with some sweet SkullCandy headphones and other apparel. Met a few other Skullcandy employees as well who were equally helpfu...
Benji hooked me up with the last pair of Indy s off of his desk so I didn t have to make a second trip for a warranty replacement.
Benji was super helpful, I was in and out in 15 minutes with a new pair of headphones and fully satisfied with knowledge on how they work! Great staff, and such a cool vibe in the store. Thanks again!!
For the German here ....... buy something from the brand! Top
amazing product they drown the backround 10 out of 10
Wow just drove into Park City from California and Benji gave us the hook up! My son accidentally snapped his earpiece off his Hesh 2 headphones on our way here...we saw HQ and dove in to see if they could help...so much more than we expected! Stop by if you can, they are great here!
BENJI is the best! Every time we go in with questions or ANYTHING he helps us out and we leave with very happy kids! We love skull candy products and their employees!
Amazing customer service by having good vibes and knowing the products super well! Skullcandy has the best products! I d highly recommend their products to anyone!
Benji was super helpful and friendly. Hooked me up on my warranty return.
I went in their headquarter building with a broken set of headphones and they exchanged it straight across without any questions asked. Their customer service was excellent.
Ive been buying skullcandy for years for good reason. Def gotta love these guys! Go visit Benji at the store and you won't be disappointed!
Benji was one of the best employees that I have ever met keep up the good work
Bengie and Megan (hope I'm spelling it right.) Are the exact kind of people you want working for your company skullcandy. They went above and beyond to get me taken care of even tho store side was under construction. They will be the reason I brag about my skullcandy's and tell new coworkers, friend...
I've been a faithful Skullcandy customer for untold years now. That said, upon my recent purchase of one of their wireless headsets, I was shocked, for the first time ever, finding only small and medium earbud sized tips enclosed leaving them practically unusable for my large ear canals.
So I cal...
This place is awesome you can try out any headphones before buying and the people are so great to work with also. Have done many purchases and exchanges/returns with no hassle.
I love skullcandy and have been buying different headphones for years and recommend the brand to family and friends. Love the style, value and warranty. Only problem someone needs to fix your hours that are posted online and mentioned on the phone recording. Supposedly the park city HQ is open until...
I ve used Skullcandy earbuds and speakers for years, but my experience this week just made me love the company more. I found time last week to come here to warranty my earbuds. One had been shorting out for a week and it made it impossible for me to listen to music or make a phone call. When I got t...
People give Apple a lot of credit for their customer service and product support, but believe me they have absolutely nothing on Skullcandy; who are universally cool humans who stand behind what they sell. Hunt runs the retail shop in their HQ and might be one the best dudes in Park City. Stop in an...