Hacim Llih

Review of Skullcandy Inc.

I've been a faithful Skullcandy customer for untol...

I've been a faithful Skullcandy customer for untold years now. That said, upon my recent purchase of one of their wireless headsets, I was shocked, for the first time ever, finding only small and medium earbud sized tips enclosed leaving them practically unusable for my large ear canals.

So I called support, and experienced and warm and wonderful exchange with Sarah. She spent several minutes taking my address and assured me they would be shipping out a package with several large sized tips for my new headset. THEREIN LIES THE BAD bitsNbytes of this oversight by Skullcandy's product being shipped without the standard inclusion of all three sizes.. she informed me that it was called, exasperatingly so, a courtesy (free) order and would take two days to process at their warehouse shipping, AND THEN SEVEN TO TEN DAYS via UPS ground to arrive?!

Wait.. so I've been a faithful customer for years now.. have never ever purchased their products with a missing tip size.. YET MUST WAIT FOR WEEKS TO GET THIS.. ahem.. COURTESY ORDER TO MAKE UP FOR THEIR PRODUCTS OVERSIGHT?!

While thoroughly disappointed to hear, their version of '''courtesy''' customer service felt quite offensive; their choice of terminology did not help.

BUT WAIT.. THERE'S MUCH MORE disappointment in my story fellow Skullcandy customers! Warm rep Sarah typo-ed my address by one missing "0" of wrong APT 216.. vs my provided APT 2016? So I realized it had been weeks with no parcel, and to my dismay, upon checking the UPS tracking.. IT HAD BEEN RETURNED TO SENDER due that singular addressing error..

YOU GUESSED RIGHT heroes.. upon calling them today, that tiny package that USPS could've gotten to me 3-5 DAYS MAX beyond my July 31st order.. IS NOW GOING TO BE RESTARTED with 2 DAYS PROCESSING.. AND 7-10 MORE DAYS UPS GROUND.. I could end up waiting for even more week now for my.. '''COURTESY''' ORDER?!

I'm thinking this will be my last dollars spent on the Skullcandy brand!!!