North County Ford

3.9 · 525 reviews
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Ccen
Reviews 1
2020-09-28 10:54

If I can, I would give this place no stars at all....

If I can, I would give this place no stars at all. It doesn t even deserve a single star!

This week, we were speaking with an employee named Jesus O. We were set to see a vehicle with him. We communicated via email the whole time and he made it seem like everything was fine. We updated him of the...

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Matthew Coe
Reviews 1
2020-09-27 13:34

Brought in Ford Fusion for a inspection, they forg...

Brought in Ford Fusion for a inspection, they forgot to check my transmission fluid. A couple weeks later, heard weird noises while shifting gears. Transmission was almost empty. Could have been caught early if they would have inspected it.

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Misty C
Reviews 1
2020-09-26 08:49

Very courteous in the service department, & very t...

Very courteous in the service department, & very thorough in my truck check up. Always willing to explain everything to me that I don't understand. They give me courtesy rides back to my office, & pick me up again when my truck is ready. You can't beat that.

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Brad McCrory
Reviews 1
2020-09-26 08:20

I would rate zero stars, but couldn't figure out t...

I would rate zero stars, but couldn't figure out that option. Sales process is smooth. Pray your car doesn't need maintenance or warranty work post purchase. Repair 1, had my car for 30 days, little to no communication, I had to call every 3 days for an update or it might have been 45 days. I was...

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Ed Ortiz
Reviews 1
2020-09-20 05:01

First off, I have not purchased a new car in over ...

First off, I have not purchased a new car in over 20 years.Farah changed that for me. Her easy demeanor and approach made me feel totally comfortable throughout my shopping experience. I stipulated up front my expectations.Not only were they met, but Farah and the North County Ford team went above a...

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Jill Tumminia
Reviews 1
2020-09-18 06:33

We had an excellent experience with sales person B...

We had an excellent experience with sales person Brent Drake. Brent was genuine, kind, knowledgeable and had fantastic follow through. He extended his cell phone to us and called us back very quickly with answers. Our finance gentlemen was also extremely kind to our whole family. We came in with our...

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Jack Wu
Reviews 1
2020-09-17 04:19

First time, just because their service department ...

First time, just because their service department are honest, I am thinking buy Ford car again. I've been struggling deal with the garage people and other car dealers, it is very hard to find an honest good service out there, some dealers or garage people instead of repairing my car, they do trick t...

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Toni Martinez
Reviews 1
2020-09-16 16:09

We went in to inquire on a rental car til the part...

We went in to inquire on a rental car til the parts come in for our recall. The Service Advisor Doug let us know that the parts were coming in tomorrow & scheduled us for the next morning. I was on a time crunch for a meeting & he assured me my car would be done in time. He was spot on for the ti...

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Casey Lim
Reviews 1
2020-09-16 11:45

Took my Ford F-250 in because the ring and pinion ...

Took my Ford F-250 in because the ring and pinion went out in my rear differential. Had it fixed no problem. While still in service I was informed that my high pressure oil pump was leaking. Fixed that too easy. My truck was in the shop for 13 days total. I ve lived all across the country and had ve...

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Stephanie Teerlink
Reviews 1
2020-09-11 09:23

I have bought several vehicles here. Every time I...

I have bought several vehicles here. Every time I have gone in, the sales people are awesome. They are not pushy, very helpful, answer every question I have. They have also done a lot of maintenance and repairs for me over the years. Every time my truck was fixed well and well priced. The custo...

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jeff stellmaker
Reviews 1
2020-09-10 02:14

North County Ford has impeccable Service has a gre...

North County Ford has impeccable Service has a great staff and when it comes to my vehicle I know that it's done to the manufacturer's correct specifications I don't have to worry about anything. I highly recommend North County Ford for anyone who has a Ford vehicle while you're there see Shelby sh...

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Erendira Murguia
Reviews 1
2020-09-09 01:10

I was looking for a car, and they recommended that...

I was looking for a car, and they recommended that I go to North County Ford and ask for Daniela, when I arrived she was ready to help me, very kind she helped me find what I needed. Always prepared and patient answered all my questions. I recommend that you go to this location and ask for Daniela.

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Raul Juvera
Reviews 1
2020-09-07 09:52

This was the last place I went because I expected ...

This was the last place I went because I expected sleaze ball car salesman.
Much to my surprise my experience was great. I had gone to 5 other places in 2 weeks and I found what I was looking for here and I think it was because of the great customer service and the lack of greasy car sales person.

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Brian Drake
Reviews 1
2020-09-07 08:59

I took my truck to Encinitas Ford. That was a mist...

I took my truck to Encinitas Ford. That was a mistake! After they screwed everything up, I took it to Josh at north county Ford in the service department . He and his team diagnosed the problem correctly and saved me alot of money because he was honest. Josh has earned my repeat business. Josh is ...

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Ron Cooper
Reviews 1
2020-09-06 16:29

We leased a 2014 Explorer at this dealership on Ju...

We leased a 2014 Explorer at this dealership on June 11 with the intention of registering it in Idaho where we live. We previously had purchased a new Ford Edge at this same dealership and had a good experience. That is why we returned. It seems now, however, this dealership has gone "downhill" and ...

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William Boston
Reviews 1
2020-09-05 21:03

Today I had a 10:00 am appointment for just an oil...

Today I had a 10:00 am appointment for just an oil change at North County Ford. I arrived at 9:45 am. No one was at the service island so I parked and walked inside to the service desk. My presence was acknowledged but then I waited almost five minutes before a service writer helped me. I informed h...

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Jose Miguel
Reviews 1
2020-09-05 11:30

I went there to check a 2017 Ford F150 with 13k mi...

I went there to check a 2017 Ford F150 with 13k miles, I was ready to buy and drive it but i noticed a few things were broken on the truck. It had a broken bed-liner or it wasn't installed correctly, a door lock pin missing and the worst of all a broken center console door and the interior was dirty...

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Abdul Nawabi
Reviews 1
2020-09-05 03:38

Trevor Martin. Need I say more? If you need anythi...

Trevor Martin. Need I say more? If you need anything at all this dude is the man. He helped me and my wife get out of our vehicle(owed more than it was worth) and into a new one that we both loved. He helped us get out of our bad situation and got us a killer deal on our new one (: Thanks again Trev...

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Amelia
Reviews 1
2020-09-05 02:08

Google needs to update this rating cause sure ain ...

Google needs to update this rating cause sure ain t a 4 star place. I pass by here and I still cringe just thinking about how they weren t helpful and unprofessional with my situation about my issue with my car that I bought from them place is a joke

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Jessica Farrell
Reviews 1
2020-09-04 18:26

I would give no stars if it were an option. Brough...

I would give no stars if it were an option. Brought my vehicle in for standard maintenance, an oil change and brake replacement. The brakes have been grinding since the replacement. Took it in two additional times for the brakes. I was told the brakes had a seal that was filed and the following visi...

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Mallory Blackman
Reviews 1
2020-09-04 16:57

Went to get a key fob replaced and reprogrammed an...

Went to get a key fob replaced and reprogrammed and we gave them both our spare and main set of keys to the sales clerk. Our main set has now come up missing and the clerk is disputing it. So now, thanks to this ford dealership I only have one key to my car and have to pay to get a new house key and...

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Gary Martin
Reviews 1
2020-09-04 09:56

I reached out to North County Ford for answers to ...

I reached out to North County Ford for answers to some questions I had about a new truck. I think I was very lucky in being able to speak with Trevor Martin for several reasons: he has a wealth of knowledge about these vehicles and was able to explain it's features as well as compare and contrast th...

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Martha Rodrigez
Reviews 1
2020-09-02 21:18

If I could rate this place it would be zero stars ...

If I could rate this place it would be zero stars . We got a car from here and 2 months later it was having issues. We called first before taking it in and the person who we spoke to said they can check it out because the car was hardly drivable . Once we got there one of the guys in the front desk ...

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Robert P
Reviews 1
2020-09-01 06:05

UPDATED 6/24/20. I called the phone number shown ...

UPDATED 6/24/20. I called the phone number shown in the reply by the owner at 10:30 AM today. Got the voice menu, chose Service menu option, after about 5 rings was greeted with the dreaded "Mailbox option you have chosen is full" so you can't even leave a message. To poor a job to even hire a mi...

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Utah Craft
Reviews 1
2020-08-26 10:10

We bought a Transit van for our business in Utah. ...

We bought a Transit van for our business in Utah. Their DMV department screwed up the paperwork and three weeks later we can't register nor finance the van. Finance department fails to return numerous calls and sales guy just passes the buck. Shop somewhere else for your commercial/fleet needs.

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Kyle Emerick
Reviews 1
2020-08-24 14:16

I've bought 5 brand new vehicles from NCF and cont...

I've bought 5 brand new vehicles from NCF and continue to go there for servicing my vehicles. I've had issues with them in the past and they worked through them with me. Vehicles always have issues, being able to work through them is key.

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Jeff Pics
Reviews 1
2020-08-24 04:51

DO NOT BUY OR DO ANY BUSINESS WITH THIS DEALERSHIP...

DO NOT BUY OR DO ANY BUSINESS WITH THIS DEALERSHIP. HORRIBLE, HORRIBLE, TERRIBLE, A DISGRACE TO THE COMPANY, Ford Motors Company !!!!!

I bought a Ford Explorer 2014 Certified Pre-Owned (CPO), From North County Vista Ford in December of 2015. At first, like always, it seems like you are dealing wi...

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David Greenlee
Reviews 1
2020-08-24 03:40

I would love to give North County Ford five stars,...

I would love to give North County Ford five stars, but I can't.

My Service Writer Jim is most definitely 5 stars and the normal maintenance I have them preform has always been both top notch and very fairly priced.

But the one problem I have had with my 2016 F150 has never been fixed. I have ...

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Omar Zurita
Reviews 1
2020-08-23 12:37

Spoke to sales manager Chase this morning to inqui...

Spoke to sales manager Chase this morning to inquire about a specific car. I live about an hour 20 min away so i wanted to make sure the car was available. He made sure to ask for him went i got there. Made the drive to find out the car was sold in wholesale. He did not have the decency to at least ...

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adam d
Reviews 1
2020-08-18 09:02

Bought an extended warranty 2 years ago when I bou...

Bought an extended warranty 2 years ago when I bought my used Explorer. Have not had a problem with it until the last few months. multiple things went wrong with it an once. No problem. Have a warranty. Dropped it off with an appointment and a Wednesday and picked it up the next Tuesday. TJ in servi...

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Mike Prokop
Reviews 1
2020-08-17 09:54

This place is horrible! I called in advance to sch...

This place is horrible! I called in advance to schedule service for my 2010 Edge for an alarm problem. I arrived on time, and waited 15 minutes before anyone acknowledged me. My service manager was Chris, a new guy with a horrible attitude. He told me I'd have to leave the car there, even though I h...

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Jimmy Lin
Reviews 1
2020-08-17 09:45

Buyer Beware!! Do not buy from North County Ford!!...

Buyer Beware!! Do not buy from North County Ford!!
I went in on September 30, 2014 ready to purchase a Ford Focus ST. I was quickly greeted by a salesperson Steve. I eventually found out that Steve was new and got assistance from Jesus. Both Steve and Jesus were fantastic. The model I was lookin...

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Jim Milner
Reviews 1
2020-08-16 08:40

Absolutely horrendous service, from beginning to e...

Absolutely horrendous service, from beginning to end. Put wrong oil in car, made me wait over 3.5hrs for second, scheduled oil change, etc. Details follow:

Went to Jiffy Lube for oil change & was told I needed to take it back to Ford, where I bought car, because oil filter was over-torqued.

Ma...

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Taylor Schram-Bishop
Reviews 1
2020-08-16 04:27

This is specifically for the service department, ...

This is specifically for the service department, as I've only interacted with them. I will start off by saying that the people who work in the service department, from the manager, to the mechanics, and the customer service rep, went above and beyond what was ever expected of them when it came to o...

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Ethan Cassidy
Reviews 1
2020-08-13 20:30

I had a terrific experience buying my first car! F...

I had a terrific experience buying my first car! Farah made my experience there very comforting and the managers did a wonderful job with helping me work in my budget and make a deal. I would definitely recommend farah and this dealership to buy a car.

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Angelo Lozano
Reviews 1
2020-08-13 19:15

Shannon from services is pretty rude and it seems ...

Shannon from services is pretty rude and it seems like she just likes certain ppl because my car was done with the oil change they took the car out to the front so I walked to Shannon and she was on the phone with another customer I understand so I stood there for like 10 min waiting she finished an...

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Rebecca Vasquez
Reviews 1
2020-08-13 07:09

I recently purchased a 2013 Ford Edge through the ...

I recently purchased a 2013 Ford Edge through the fleet department and was helped with the process by Tito Hernandez. Tito was great through the entire experience and spent a lot of time going over my car with me and even helped me sync my phone. It's been two months and I can still call him for hel...

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Joseph Ryan
Reviews 1
2020-08-13 04:16

For the longest time I have avoided Dealerships of...

For the longest time I have avoided Dealerships of cars for many reasons, most for the lies and lures that get you in the door to very poor customer service who thought they controlled your finances by telling you what u can and can't afford!.

Finally a dealership that sores at every level, from ...

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kim00707
Reviews 1
2020-08-12 03:37

Worst service ever. I had the most horrible experi...

Worst service ever. I had the most horrible experience moments ago with this dealership. Warning to all even though they have a huge banner on the wall of the building that says we match ANY competitors price and when confirming with a person in the service center prior to going there that they wo...

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Jone Brattland
Reviews 1
2020-08-11 22:04

Tried to help my sister get help after she had tri...

Tried to help my sister get help after she had tried for four weeks to get help. Although the reseptionist is friendly and helpful, that does not help much with an ignorant call-ducking boss that spends more time on her nails than on customers after they have bought a car. This is the dealership you...

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Richard Kremis
Reviews 1
2020-08-11 13:34

BEST Ford dealership in SD county bar none. Great...

BEST Ford dealership in SD county bar none. Great sales experience with Mick. The sales team went out of their way, a week after the sale to let me know if I wanted I could get an even better interest rate which I did.
But Jeff Ford from service and the entire Management Team sealed the deal for ...

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Dorsey Moore
Reviews 1
2020-08-08 09:18

Worse dealership I will never do any business with...

Worse dealership I will never do any business with them again. High APR to long of a contract and they sold me a lemon. I wish I could take them out back and get a fair one. I haven't had the car a week yet and it's already in the shop and they don't even provide a rent a car. Buyer beware don't...

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Kristi Rose
Reviews 1
2020-08-08 08:25

If I could I d put 0 stars. We tried to sell our u...

If I could I d put 0 stars. We tried to sell our used vehicle to this dealership January 7th. We have yet to receive any payment which has been signed and documented that they agreed to pay. They have horrible customer service in regards To any transaction. We spoke to Rick who continued to over tal...

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J S
Reviews 1
2020-08-08 08:25

Let me ask you a question: how often you go to a c...

Let me ask you a question: how often you go to a car dealer you tell them there is something wrong with your brake and they check and say it was just brake dust. Any other dealer would have replaced pads and rotors and left me with 300$ bill. Definitely trusting these guys

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Airventures
Reviews 1
2020-08-07 19:16

Terrible Communication and Care

Terrible Communication and Care
I went in to get a recall and for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done at 2. I had to call at 4:05 to find out if my car was done or if they would get a hold of me. I get a voicemail at 4:30 saying they...

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James Bather
Reviews 1
2020-08-05 14:38

Aaron was great. I just came in because I had a ch...

Aaron was great. I just came in because I had a check engine light on my vehicle. He took the time to find the vehicle that I needed. He explained all the features to me and showed how it would improve my life, even though I'm 92 and my life is almost over. Aaron made me feel like I was family, he i...

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