DO NOT BUY OR DO ANY BUSINESS WITH THIS DEALERSHIP...

DO NOT BUY OR DO ANY BUSINESS WITH THIS DEALERSHIP. HORRIBLE, HORRIBLE, TERRIBLE, A DISGRACE TO THE COMPANY, Ford Motors Company !!!!!

I bought a Ford Explorer 2014 Certified Pre-Owned (CPO), From North County Vista Ford in December of 2015. At first, like always, it seems like you are dealing with a serious and respectful dealer. Unfortunately, the reality could not be more different from that first impression. I bought this car Online . We dealt with Trevor Martin, supposedly the Online Sales Manager. He was very nice during the purchase, and then after we started having issues with the car he never responded any calls, and instead we were sent to deal with one of the Sales Managers, Abraham (I do not know his last name, but there is only two SM and he is one of them). He was extremely rude and condescending from the very beginning. Absolutely HORRIBLE and TERRIBLE service from this man.

The car was driven after they told us it was going to be towed, one the many lies they told us. (These miles were not credited, or anything. They told us it was going to be towed, and to our surprise it was driven) to my home in Woodland Hills, CA. We thought we were getting a great deal for our family car. BUT NOOOO. ABSOLUTELY NO!!!!!

1 hour after we received the car we drove it to the groceries store, and the Driver s Door opened on its own, and it was terrifying. The door s handle was broken and the latch was stock on open. We tried closing it, but bounced right back, absolutely terrible and terrifying. Then after we inspected the car there were multiple things that were broken, and we fell under the assumption that buying a CPO car was the best option/deal for our finances and our family. THEY DID NOT FIX ANYTHING. THEY LIE AND DO NOT CARE WHERE, HOW, OR TO WHOM. COMPLETELY DISHONEST.

We contacted Trevor via text message immediately sending him pictures of the damage, and his response was I will contact my manager to see what can be done. What can be done? The only thing that they should ve done was to resolve our very dangerous issue. Absolutely, reprehensible and irresponsible actions from North County Ford.

Also, it took 3 month for North County Ford to file/do the proper paper work with the DMV for the vehicle s registration and transfer. Terrible and completely irresponsible and unprofessional customer service. These unprofessional and irresponsible actions from North County Ford have had such repercussions that we are still having issues and we continue to deal with the DMV regarding this issue.

This has been the worst experience I have had with any dealership in my life. I have contacted Ford and I truly hope they take the appropriate measures regarding this dealership. TERRIBLE AND HORRIBLE. Stay away, take your money somewhere else where you will be treated with respect, gratitude, and professionally. STAY AWAY AND DO NOT GO THERE FOR ANYTHING. CHECK THE OTHER REVIEWS. IT IS NOT A LIE, THEY ARE ABSOLUTELY HORRIBLE. ONLY LIARS AND CHEATERS.