Took my Ford F-250 in because the ring and pinion ...

Took my Ford F-250 in because the ring and pinion went out in my rear differential. Had it fixed no problem. While still in service I was informed that my high pressure oil pump was leaking. Fixed that too easy. My truck was in the shop for 13 days total. I ve lived all across the country and had vehicles serviced at multiple Ford Service Centers, and when I say I have never had a more questionable and unprofessional handling of my vehicle(s) and parts as I did during the extent of this servicing. I could only get off early enough from work to pick up my truck close to closing time of the Service Center, unaware of the unprofessional handling and quality of the service until I got home. I have a S&B after market cold air intake installed. I installed it myself with the close instruction of a S&B professional supervising and instructing me, while following an instructional video on YouTube. When I picked the truck up the air intake, installed 3 days before, was absolutely mangled. It was jammed and thrashed into the containment box. The intake routing tube was shoved so far into the box that the filter could not be pulled out to be cleaned if need be. Additionally, it was forcing the filter against the other side of the box against the wall. The securing bolt for the entire intake was missing and the box could be easily pulled free and moved. I went back to the dealership the following morning and the associates were awesome but the manager seemed as if he didn t really care. I have photos that are date and time stamped but his excuses was If I could have seen it as it was when you picked it up. Why would I drive around with an improperly mounted air intake after discovering it as such. He then stated There will be a talk given to the technician (who was off for the last two days conveniently) and we can order a new filter that s all. There s no refunds that can be given. I spent thousands of dollars to have my vehicle serviced by professionals and the result was anything but. I continued to ask the manager what then makes me trust you as a professional and even an honest man? Work was done but not quality or professional care was given. So how does unprofessional work constitute the professional sum of money I payed for them to damage my brand new $300 cold air intake? The manager was not hearing my point of professionalism and as to why it is okay for me to pay large sums of money only to receive the quality of work expected by someone advertising auto services with no credibility. Severely disappointed that as a long time Ford customer the focal points of good quality service couldn t be met (by the technician) and understood (by the manger) and a reimbursement couldn t be given to reflect the quality of work actually done. I ll be informing everyone I can to be weary of the care you expect to receive from anyone not at the front counter of the service department. It s all pretty questionable.