William Boston

Review of North County Ford

Today I had a 10:00 am appointment for just an oil...

Today I had a 10:00 am appointment for just an oil change at North County Ford. I arrived at 9:45 am. No one was at the service island so I parked and walked inside to the service desk. My presence was acknowledged but then I waited almost five minutes before a service writer helped me. I informed her that I have an appointment for an oil change only. She asked me if I wanted a ride home saying it would be 2.5 to 3 hours. (No phone call?) Stunned, I verified that I only wanted an oil change and I have an appointment. She said they "were a little behind." I cancelled the appointment and left. I have patronized this dealership for years. I bought the car there. It has been exclusively serviced there. However, it appears they do not value my business. They lost a customer today.