Ever worked here. In itself great company and good atmosphere, but the Complaints department is a damper, a nightmare. Incomprehensible that a professional company has hired kind of housewives for administrative work and not well-trained experts with diplomas in their pocket.
Really really bad. Communication about the car is totally wrong with what you actually get. All they say is that it is not their fault and it is ... No other solution, nothing at all. Emailed several times, nothing. They honestly don't care what you think of them, as long as you pay. Tip: Pay more w...
Have two cars from this tent, bus is broken after 1 year, just called, we have help and repair in our contract but the lady on the line says that she can not do anything for us. The biggest mistake in my life is that I have leased cars at Leaseplan and have not bought them myself. Now wait until the...
Echt zo'n slechte communicatie binnen deze organisatie, maar daarom zijn de prijzen ook erg laag t.o.v. andere leasemaatschappijen.
Ik wilde een tweede auto leasen voor ons bedrijf leasen en dit was eerst niet mogelijk. Toen kon het wel als ik 3 maanden zou aanbetalen. Naja prima dit doen we dan ma...
With credit assessment online there is no possibility to upload payslips from multiple employers. Weird. Plus: variable income is not taken into account. Application for a private lease was therefore initially rejected. Only after I uploaded 12 payslips from 2 employers in 6 months as 1 large pdf (y...
Communication often goes wrong. Changes in personeeel is high. No permanent employee who picks up the case, new employee does not read in briefly, etc.etc. Internal procedures are there to save money and not to deliver quality. etc etc Employees are great, just follow the procedures.
Wat een waardeloze/slechte communicatie.
Vorige week kreeg ik alweer de 3de email dat de auto later geleverd gaat worden en zonder enige informatie waarom.
Alleen krijg je die email 6 dagen voor de aangegeven leverweek waardoor ik er al vanuit was gegaan dat de auto geleverd zou worden en dus nu...
I bought a car through the lease plan. It is indicated at the time of purchase that the car will be thoroughly checked. Immediately upon arrival at home after the purchase we find out that start-stop system does not work. They should have known this and the oil consumption of the car is not mentione...
Difficult order process - would be great if the business order portals are in sync with the offer on the public website (model variants). Takes days before mail is answered.
Very dubious practices: car ordered in February. After calling several times when the car is delivered, each time a different person on the line, always the same answer: "we don't know". In the meantime, I have had direct contact with the manufacturer, which is evident in their file: Leaseplan has i...
1 star is actually a lot. Immediate problems upon delivery. First ride was to the garage. After that two more journeys followed to get things really repaired. Yes it is made. Certainly. I also pay for that. Service from nothing.
bad just bad the website is bad the portal doesn't work.
1 star is actually too much.
Car returned 4 days earlier than original date, original date we were on vacation.
Car returned to the dealer, probably car picked up much later by lease plan.
But what just happened is actually unbelievable. Because we returned the car 4 days early, we still have t...
Know that service they don't have a crush on customers people I gladly refer you to other leasing companies. But the other reviews tried not to believe but it is quite true what everyone says.
I am absolutely not into writing reviews, but this time, because I feel so unfairly and wrongly treated. And apparently I'm not the only one disappointed when I look at all the reviews. I would like to give every (potential) lease driver at least 1 tip: do not lease a car with Leaseplan if you do no...
Vague calculation model for applications, without flexibility in applications.
Als je kwaliteitsproblemen hebt, hang je bij LeasePlan!
Stelt een niet deugdelijk product ter beschikking, probeert mijn klacht af te wimpelen. In 2019 een Peugeot 3008 zakelijk via LeasePlan aangeschaft. Gierend geluid en voelbare trilling uit de EAT8 versnellingsbak. Dit eind 2019 probleem aang...
A rigid company without any empathy for anything. Repair and maintenance completely squeezed out so that there is no longer any service, they prefer to see you go to Sjonnie on the corner instead of a brand dealer, which you can not make an appointment with within the fine appointment system. If you...
You can only lease a car (taxi) if you have your driving license for 3 years. Somewhere quite logical, but not .... Because I have driven at least 50,000 km in 1 year, someone who has 3 years driving license in his own village have driven laps and then do not have the experience of someone in 1 year...
My car indicated at 80,000 km that a service had to be carried out.
Through the lease plan app made an appointment at the bosch car service in Eemnes.
The owner of Bosch Eemnes called me with the comment whether 80,000 km was correct since this is normally only at 90,000 km that a service turn sho...
Auto besteld
14 dgn wettelijke bedenktijd
Levertijd 16 wkn
Dure voorloper mogelijk
Overleg sneller leveren gaat erg moeizaam
Gesproken met een heer Weereld. Geen fijn onderhoud. Pff wat een start...
Lease a small car and want to switch to a larger lease car. Contract is still ongoing. Try to get information about financial consequences via chat and telephone. Does'nt work.
An example of how customer focus should be. The answer is never 'no', but focuses on solving your questions / problems if something is going on. In short: very satisfied with the (private) leasing and the solutions when there are problems. Tribute!
DO NOT LEASE WITH LEASEPLAN
Dear people who want to lease a car, please do yourself and your fellow man a favor and avoid a lot of annoyance, misery, frustration and money DO NOT LEASE AT LEASEPLAN. Be warned, all the other reviews are correct, don't take them with you, no matter how nice their tal...
2x contact gehad over opties op leaseauto, 1x terugbel verzoek maar niet terug gebeld, andere keer eenwijsneus aan de telefoon die me vertelde dat ik hem eens uit moest laten praten.
(wat die zelf dus telkens niet deed )
Ze hebben geen flauw benul wat ze zelf aanbieden of wat de mogelijkheden ...
I feel humiliated for the handling of my questions by Saida Zaghrat. I am considering whether I should indicate this as discrimination.
Ik rij sinds 2018 in een Peugeot 208 van LeasePlan.
In maart 2019 was mijn auto aan z'n eerste onderhoudsbeurt toe.
Ik ben toen langsgegaan bij de receptie van de Peugeot dealer op loopafstand van mijn huis (Visscher PGH in Alphen aan den Rijn), en heb zo mijn afspraak voor de onderhoudsbeurt ge...
Call center scams, bad service, administrative mess, keep promises ... poor communication AND hidden costs!
So far received very good service. I have 2 short lease cars and 2 lease cars .. If something goes wrong, as I think a solution is made and they also gave the same as a discount. There is also clear communication and people are very friendly. The portal may be better, but they are working hard on po...
Bad, bad, bad! Never experienced such a bureaucratic company. If you have the choice, don't do business with them!
Bought a second-hand car with a tow bar attached. I now need to change my rear bumper and remove the tow bar for it. CarNext/LeasePlan never gave me the key for the tow bar. When asked if they could find the key or help me get one, they told me it wasn t their problem but mine. They never give the ...
Delivered a car with broken aircon, refused to provide a temporary replacement, waiting more than one month already to get it fixed, with 30+ degrees outside.
My license plate: H-704-ZR
Was very difficult to lease a 2nd hand car on the leaseplan website. Couldn't find it soon. Finally found. But was so shocked by the price. That I quickly clicked away. There are also no pictures of the 2nd hand cars. Unfortunately. Missed opportunity.
a very bad company come appointments not to note anything threatening to pick up car while the contract for no meter beats communication far to seek and the people know you so called no longer help so think that I but my lawyer let the contract unkind because stand rules and conditions that are not ...
very neat and correctly helped, and they really think along with you
Less good experience with handing in my lease car. On the way there are scratches that I have not made. Damage is blamed on me. Not sure if it is happening in the fleet or at the return address at car repair company Rijnders in Amersfoort. Too bad, expected more from this company.
A Ford Fiesta has been leased for 2 years. More than 700 euros in damages paid in those 2 years. Pay close attention to the small print because it is applied unreasonably ... although it literally says on the website that there are no additional costs, that is indeed the case. User damage is also ch...
Werkelijk amateuristisch.
Eerst moet ik bijna smeken om eindelijk eens mijn gegevens te verwerken zodat ik kan inloggen in het portaal. Deze werden gewoonweg genegeerd en na meerdere keren vragen kreeg ik eindelijk de verlossende "ik heb mijn collega gevraagd dit voor uiterlijk morgen te hebben ver...
Complaint handled anyway. I'm waiting for the outcome.
UPDATE: No warranty claim can be made due to incorrect information of Leaseplan. In the end, they say afterwards that I should have immediately taken my complaint to Tesla, but customer service told me otherwise. Joking costs me my own risk, ...
Duurde erg voordat de auto kwam (ruim 2 maanden).
Veel onduidelijkheid over wanneer een controle beurt moest plaatsvinden. Mede omdat je met drie bedrijven moet schakelen (ANWB, Leaseplan en de zaak waar je de auto vandaan hebt die allemaal niet met elkaar communiceren).
Erg slechte klantenservice...
Update: after this review, LeasePlan reviewed the situation again, adjusted their opinion, contacted me and quickly credited the invoicing. An OK for LeasePlan in the resit.
Original review: After having driven 5 years and 225,000 km in one LeasePlan car, LeasePlan charges a deductible without a ...
Heavy moderate lease company. Now due to force majeure order only available after September 1, very annoying but if the lease plan just had not left my order in a stack for 2 months, I might have been able to drive
Yesterday I was in the garage with my car to replace my brake discs after a lot of calls back and forth between the garage and lease plan, I did not get permission after many calls and fructures, but I replaced the discs a day later.
By Roy from the R.o.b. the rascally treated safety of his rider...
4 jaar fijn een auto geleased via de ANWB. De auto is keurig terug gegeven met wat kleine en gebruikelijke gebruiksschade. Alles wordt met een vergrootglas nagekeken of ze nog wat kunnen verhalen op je eigen risico. De centimeter wordt bij elk krasje en butsje gehouden. Dit gebeurt achteraf als j...
They want to see every penny, even in the corona crisis. I will never use the services of this company again.
Buy a TV online but not a car! What a worthless company. Unreachable, super slow responses, super star. DO NOT.
Go to a leasing company where they know you and where you will meet a person who understands his / her profession.
An example of customer focus. The answer is never 'no', but aimed at solving your questions / problems when something is going on. In short: very satisfied.
Lease plan or lying plan. Lying to bring in customers, failing to meet appointments and putting the problems caused back to the customer without any solution. You are a number and no more than that. DO NOT DO ANY BUSINESS WITH THIS PARTY. Edit: While I have no doubt about your intentions to bring th...
Bad, intensely poor service !!! I have to drive my lease car to a 45-minute garage or to some other garage or lease plan itself. Everything is a minimum of 30 minutes' drive. And a replacement car, no they don't. I want to have maintenance carried out at a vw dealer. De is around my corner. After al...
Leaseplan was indeed good until the service was changed during the contract period. This appears to be possible according to Leasplan. Suddenly you were not allowed to go directly to the garage last year, but you have to make an appointment via the online planner. This is worthless if you eg. get a ...
I contacted LeasePlan 7 times.
5 times 2 times by telephone & e-mail.
With simple questions. But I never get a reaction back. They always say what a pity to hear. This time we really put it on! ".
I have checked by phone and they have my correct mobile number and email address.
I am a y...