J. W

Review of LeasePlan

Leaseplan was indeed good until the service was ch...

Leaseplan was indeed good until the service was changed during the contract period. This appears to be possible according to Leasplan. Suddenly you were not allowed to go directly to the garage last year, but you have to make an appointment via the online planner. This is worthless if you eg. get a breakdown on the road. Now you can not go to the garage at all, but you have to go to a profile service center or James car service in the area. For tires you also had to go to the Euromaster or Profile Tire center. For window damage to the Autotaalglas and for damage to Care damage service. (which by the way have to pick up certain specific tools first at the brand dealer) In short, unburdening has become a neglected child, the service is running fast. No more Leaseplan for us.

After the car has been for service I still have to go to the dealer garage for technical problems that may be covered under warranty. Very efficient Leaseplan ...

Discussion about the navigation software. Pay a lease price for car including navigation software. Dealer says they only give 3 years of updates. And leaseplan says we can lease new software but then the price goes up. That is actually quite strange the price should just down since I now no longer get updates but still pay for old software. Actually this is of course a discussion between dealer who has not made this known in advance and Leaseplan who finally paid for the car but Leaseplan would like to solve the problem of the customer.

At the switch to Winter tires. Are there free stock tires put under the car. These are used tires from another car. This is caused by enormous noise from slanting tires. Leaseplan reports that this is in their normal procedure. This way they are affordable. Incidentally, we simply pay monthly amount for winter tires.