Keffer Kia

I have to save a lot of time to be flowed there.

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Waited for over an hour even with an appointment, ...

Waited for over an hour even with an appointment, spent a lot of money over the term of my lease to find out it expired in April?
Never was explained as to it expiring at lease signing.
Oil change and tire rotation $71.00?
I had one remaining maintenance, just time expired.
Thank you Jesus the...

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Service is going down hill very fast.

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Love my new car

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Super unhappy with this dealership. Ben told me th...

Super unhappy with this dealership. Ben told me that I can't actually build a Telluride SX Prestige. That building isn't an option. We have to locate it at another dealership and that will add on an addendum to our price. This type of misinformation needs to stop. You work there for goodness sake. B...

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I would give zero stars if I had the option! I cal...

I would give zero stars if I had the option! I called to check about buying a brand new car and now my phone rings 3 or 4 times a day with this dealership wanting to sell me a car. I specifically asked multiple times for them to let me get with them when my schedule opened up to drive the hour to th...

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Excellent people and location. Check them out.

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Beware! I initially went to take my 2005 Kia van i...

Beware! I initially went to take my 2005 Kia van in for a simple tune- up since it had over 100,000 miles on it. I was reassured that the mechanics were experts and were certified so I felt confident that my van would be taken care of. Miles, a rep there called to say the van was ready, but when I d...

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Unprofessional behavior by one of the sales guy(do...

Unprofessional behavior by one of the sales guy(do not want to name him here) , didn t make us feel welcomed, didn t talk any of the features when in the car, was busy on his own while in the car. On top of it, when we didn t want to make a purchase there based on our preference he started throwing ...

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Henney/Hennie (I m so sorry I didn t get spelling)...

Henney/Hennie (I m so sorry I didn t get spelling) did AMAZING work on my car, and even rode with me after I was afraid something was wrong to listen and explain to me what was going on. OUTSTANDING service and definitely deserves a raise if possible! The entire staff was incredibly helpful and kind...

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I just leased a new CX5 with the assistance of Bra...

I just leased a new CX5 with the assistance of Brandon Teague at Keffer Mazda. Brandon and team did an excellent job. They were knowledgeable and helpful and it was a pleasant experience. I love Mazda, this is my second one, I previously had a 3 for 9.5 years. I recommend Mazdas, as well as sales as...

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Went in to look at a car for my teenage daughter a...

Went in to look at a car for my teenage daughter and was blown away by the team at the dealership. They found us a car that had all of the features we wanted and worked feverishly to get the lease payment we needed. Greg, Lee, Terry and Michael are great and we are very happy with the car we recei...

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Come in for a part for my car and ran into this gu...

Come in for a part for my car and ran into this guy by the name of Jason Brown he was very outstanding with the knowledge of the vehicle that were on the lot. He also told me some important information about what I needed to do with my personal information and he will keep his word on everything tha...

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Went in today to look at a used car. After spoke t...

Went in today to look at a used car. After spoke to Lorenzo to confirm the car was available and I was told that it was and drove more than 50 minutes to the dealership (I live in S. Charlotte). Despite calling ahead to confirm the car was available and after a 50 minutes drive and about a 25 minute...

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Do not waste your time trying to get service done ...

Do not waste your time trying to get service done here. They had my car for three weeks and did nothing except try to get me to pay for an unneeded non-warranty repair. I called 5-6 times and gave them my contact number each time and today when I went to pick it up they said there was no number of f...

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Good experience with Kasey and his staff of consul...

Good experience with Kasey and his staff of consultants, Jim and Steve helped us upgrade from an L to an LX. Provided exceptional customer service. Very nice people working at Keffer Kia working hard to help us in every aspect of our purchase. Amazing people to trust.

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Dennis helped me and made me feel confident buying...

Dennis helped me and made me feel confident buying from there it wasn't like other dealerships at all I'm looking forward to doing business with keffer Kia

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About a month ago I totaled my car. I dont have fa...

About a month ago I totaled my car. I dont have family in the area. So I was overwhelmed with how I was going to get a car. Do to my wife finding out a year ago she was type 1 dibetic with no health insurance you can guess how good my credit is trust me its bad. I called keffer kia in mooresville t...

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In and out within an hour for an oil change. Servi...

In and out within an hour for an oil change. Service department staff was anazing!!!

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The finance department is essentially liars. They ...

The finance department is essentially liars. They reel you in and make promises they obviously can t keep. My process went on for over three days and all the while, they ruined my credit with multiple hard hits only to be told, theirs nothing we can do. Was told we ll be in touch several times, f...

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Best experience ever! Taylor S. was super kind and...

Best experience ever! Taylor S. was super kind and helpful. Made sure I understood everything and he done everything to make sure I was comfortable. Couldn t have asked for anything better. I highly recommend!!

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Typical car dealer. Maintenance department seems w...

Typical car dealer. Maintenance department seems weak. Unable to properly diagnose A/C problems. When finished the flasher relay was inoperative. I wanted a Kia like my griend but as much problems as he has had and return visits I'm going to go wlsewhere

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We had an excellent experience while buying our ne...

We had an excellent experience while buying our new 2012 Sedona. The staff was pleasant, knowledgeable and honest. I highly recommend Keffer Kia

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Mr. Cedron Hopson is possibly the best salesman......

Mr. Cedron Hopson is possibly the best salesman... I say that because he has always been professional and kind to me both times i showed up... In my opinion he deserves a raise.. Thank u cedron hopson for everything...

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Keffer Kia was Great I just bought my very first n...

Keffer Kia was Great I just bought my very first new car with 14 miles here they got my apr down to 4,7 % what a blessing one day I want to move to Florida I d still drive back here to buy my next car .this is my second car from Keffer you won t find a better work harder to get you what you want and...

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BEST service center ever!! Customer service is ou...

BEST service center ever!! Customer service is outstanding. Makes getting your car serviced stress free. Great pricing! I researched prices for my performance tires and Keffer Kia had the best price. Everyone from management to staff are there to help and provide excellent service. I purchased...

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everybody was great miles is a great sell men and ...

everybody was great miles is a great sell men and very honest he will work with you and put you in the car thats right for you.

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Great experience with Donnie Grant and his team at...

Great experience with Donnie Grant and his team at Kia Mooresville. Never had a car purchase go so quickly and smoothly. I was there for less than an hour total! Keep up the great work.

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By far the worst experience of my life at a car de...

By far the worst experience of my life at a car dealership. Do not go here. Not only are the sales people unprofessional but the finance department and the store manager is terrible. I would definitely take my business else where. They will rip you off and push you to buy a car and then constantly ...

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We have had nothing but trouble from this dealersh...

We have had nothing but trouble from this dealership. We bought a new Sedona from Keffer and the same day we took delivery the back up camera would stop working randomly. The salesman even saw it. After 6 visits and threatened legal action against the dealership did they finally fix it and not ju...

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My experience with Keffer Kia Mooresville was beyo...

My experience with Keffer Kia Mooresville was beyond amazing. Ben and Cedron worked so hard to make sure I was happy. Everyone worked so well together and it felt like I was already apart of the Kia Family even before buying a car. This will always be the easiest car buying experience for me becau...

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Went in for recall and they messed something up!

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Excellent service definitely good people, we got a...

Excellent service definitely good people, we got a super attention I recommend Mrs. Tammy and Mr. Dan could not be better sellers and excellent workers I think that with the bad experience I had in other dealerships this definitely filled all our expectations I could not recommend a better dealer A...

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I've bought several vehicles here and know nearly ...

I've bought several vehicles here and know nearly all the long term employess at the dealer. Bar none, everyone is great to do business with. From sales, to parts, to service, and even just to stop in and vist, they treat you like family in the best possible use of that phrase.

Good, good peopl...

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Sabrina was my sales person and she was nothing sh...

Sabrina was my sales person and she was nothing short of awesome. From start to finish she made the car buying experience very fun and easy. From the manager to the detail staff everyone was friendly, helpful and made it fun to purchase my new Stinger. This dealership is where all of my future cars ...

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I was looking to purchase the new 2020 Kia Telluri...

I was looking to purchase the new 2020 Kia Telluride so I sent a request to be contacted and Glen Hyman called and set up an appointment the next day. Glen was very knowledgeable and great to work with. He took care of me thru the whole process. All the guys were great. Thanks again for the grill t...

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only 1 start because I have to pick one, to be hon...

only 1 start because I have to pick one, to be honest 0 is better.
About a year ago I buy a 2016 Kia Sorento, they told me when the year of me paying to the car I could get the Sorento fully loaded but today I talk to Kia and they told today that not correct, the sales person will tell you anything...

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Chris Fann and Jeannine Longo were both very helpf...

Chris Fann and Jeannine Longo were both very helpful and detrimental in the chocie of car. I appreciate all the help and dedication recieved from these 2 individuals.

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Recently purchased a 2021 Kia Telluride Nightfall ...

Recently purchased a 2021 Kia Telluride Nightfall Edition. Windshield cracked and spider webbed with less than 50 miles on the car, approximate cost I'm told is around $900 by Safelite. Only discovered the 2020 windshield issues after having this one myself. No longer any warranty or goodwill gestur...

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I just have to say that Keffer Kia Mooresville is ...

I just have to say that Keffer Kia Mooresville is Awesome. I had an issue with my car and they really impressed me. The service I received was outstanding, fast, and great. I would definitely recommend anyone who wants great service to visit them.

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I just want to say that the customer service at Ke...

I just want to say that the customer service at Keffer Kia is outstanding. Both Chris and Ben assisted me without hesitation. I was coming home from a drill (navy reserves) when my check engine light came on, my cruise control stopped working and I called to get to the service department. Having ...

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We were promised employee pricing to get us to t...

We were promised employee pricing to get us to the dealership. We agreed on a price, shook hands, etc. When working on the paperwork, we realized they had not included GAP insurance like we discussed, and regardless of excellent credit and repeat customer loyalty, they increased the APR on us. We...

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Let me start by saying that my wife and I have bou...

Let me start by saying that my wife and I have bought 3 vehicles from this location. We have always had great service. So today I went to see what my options would be for a lower payment. I had made an appointment and was greeted promptly by the sales person who was so nice. He informed me that he h...

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We had a great experience at Keffer Kia. Eric Fiel...

We had a great experience at Keffer Kia. Eric Fields was helpful from start to finish. I chatted with him on the phone before coming in for the Telluride (great car, new on the market) he gave me all the details of the model they had on hand AND called me to let me know about two new models that had...

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I had a high quality experience with everything al...

I had a high quality experience with everything all my questions were answered and the selection and prices are great. The salesman helping me is Ethan Foster, great person, professional and answered all my questions. overall great

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until this time I had a great experience ,but Satu...

until this time I had a great experience ,but Saturday was not good The salesman Taylor was great except him and the sales manager Josh were not on the same page.Taylor said with the discounts we could buy this Soul fo r$16000,then Josh got involved and he promised a 5 year 60,000 mile bumper to bum...

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I have only one snort-worthy issue with this Kia...

I have only one snort-worthy issue with this Kia dealership. I was told there was an initiative that Kia owners who recommended this Kia dealership, and that recommendation culminated in a sale, the person who made the recommendation would be sent a check for $100 as a reward. Well, I told you guy...

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Process was easy and very little hassel.

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Came in for a sorento.. The first salesman Justin ...

Came in for a sorento.. The first salesman Justin I was working with was new so it was kinda hard at first but Nick the general sales manager, Benjamin, and Michael helped me get into my car. They worked hard & gave me a great deal. I would definitely recommend them if you come to this store.

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Eric Fields did a great job selling me my car. He ...

Eric Fields did a great job selling me my car. He knew just what i wanted and did everything he could to accomodate all my needs on a car. Thanks Erick!

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My recent experience at Keffer Kia was very pleasa...

My recent experience at Keffer Kia was very pleasant. And successful- I came home with a new (used) vehicle! Cameron was super friendly and helpful. With a limited budget, the financial guys had to work extra hard for me, but we were able to reach an agreement. I love my new Honda Civic. The wo...

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I had a warranty issue and brought my Sorento in. ...

I had a warranty issue and brought my Sorento in. Justin informed me that the part would have to be ordered, it would take a couple of days, and that he would call me. I waited a week and a half waiting on a call and then called Justin. Justin told me that the part is not in and it would need to ...

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Great place to by a car sales team is outstanding ...

Great place to by a car sales team is outstanding will be back !

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The service is always fast and friendly. Never any...

The service is always fast and friendly. Never any problems.

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Great sales experience. Would recommend this Deale...

Great sales experience. Would recommend this Dealership to everyone.

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trash

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Right after they worked on our car for an unrelate...

Right after they worked on our car for an unrelated issue, the car began having battery issues which it did NOT have before.

The mechanic was pushy trying to get us to have them work on this and that THAT WERE NOT WHY WE WERE THERE FOR.

Now they refuse to take responsibility for the fact that ...

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Great sales staff and service have been going ther...

Great sales staff and service have been going there for 3 years

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Ben Parker gave me a great price on my new 2013 Ki...

Ben Parker gave me a great price on my new 2013 Kia Soul. The people here are very nice and professional and really care about the needs of the customer. I will def be back to keffer kia and make sure I ask for Ben. These guys are awesome!!

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I had a great Experience at Kia Keffer. Thank you!...

I had a great Experience at Kia Keffer. Thank you! For getting me into a brand new car.

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We had a very nice experience at Keffer Kia. Terr...

We had a very nice experience at Keffer Kia. Terri was our main contact point and he was very attentive. Most importantly they had the car we wanted at a reasonable price. We recommend them!

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I must say Ben in the service dept is a very profe...

I must say Ben in the service dept is a very professional young man, kind & easy going, I had an issue in which Lisa the service supervisor has handled and I appreciate her time and kindness. It made a bad situation a whole lot better . I love my Kia and want to Thank them for caring & showing Kia d...

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I was currently looking for a used car and had gon...

I was currently looking for a used car and had gone on many websites looking. I spoke to the sales person Brandon Teague, he was very nice , helpful and listened well to all my "wants & needs". Within a few days Brandon had found my "Dream Car", in terms of a realistic car. I was VERY specific about...

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Keffer Kia was an amazing experience. Alan Keatley...

Keffer Kia was an amazing experience. Alan Keatley my salesperson was awesome. He was very knowledgeable as well as helpful. The whole staff was friendly and courteous. I would recommend them to anyone.

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I bought a 2019 Kia with the help of Dennis earlie...

I bought a 2019 Kia with the help of Dennis earlier in 2019. He tried his best to try to get my payments as low as possible to fit my budget range. They have given me friendly customer service since the times I have came in for regular oil services. I am surprised that some of these reviews on here ...

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I have been in the market to buy a car for over tw...

I have been in the market to buy a car for over two weeks. I finally find a car that I am interested in looking at
At Keffer Kia. I call to arrange to come in, I also make an appointment online with the chat room help they have, and when I call the next day....
SOLD AT AUCTION
They didn't even ho...

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WELL I DON'T NO ABOUT ANYONE ELSE'S OUT THERE BUT ...

WELL I DON'T NO ABOUT ANYONE ELSE'S OUT THERE BUT I'VE NEVER HAD ANY PROBLEMS WITH THEM AT ALL

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I had a great experience and was treated like roya...

I had a great experience and was treated like royalty. Everyone was so nice and helpful. I would truly recommend them to anyone looking to by a car.

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The group was patient and understanding that I was...

The group was patient and understanding that I was not going to rush into buying a vehicle. They answered all questions in a timely manner. Sales representative Lee Robinson was helpful and honest through the entire process. I'm enjoying my new 2017 Kia Optima Hybrid. The warranty with Kia is hard t...

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Great sales team. Rudy Rivera is the best sales gu...

Great sales team. Rudy Rivera is the best sales guy Ive ran across in years. Damien the sales manager one of a kind. Thank you both very much.

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Eric and Casey worked incredibly hard to make sure...

Eric and Casey worked incredibly hard to make sure I left with a car I was completely happy with. I highly recommend going to see these guys! Everyone here is super friendly and helpful and put you at ease during what can at times be a stressful process.

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My experience at Keffer was amazing. They took exc...

My experience at Keffer was amazing. They took excellent care of me, as a first time buyer. I was overwhelmed by the trade value they gave me for my trade-in. The employees were friendly, knowledgeable, they made it a fun not stressful experience. I would recommend Keffer Kia to anyone in the market...

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Was browsing at Keffer Kia in Mooresville, NC. Sea...

Was browsing at Keffer Kia in Mooresville, NC. Sean Craig assisted me & he was an excellent & knowledgeable salesman. He knows the Kia & was kind & friendly. Thanks & we will be back.

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I bought a used Kia SUV from Keffer Kia. The proce...

I bought a used Kia SUV from Keffer Kia. The process went very smooth with Jimmy Know.
A few days after I bought car I noticed and ding and some scratches and missing paint from bumper. I immediately contacted the Used Car Salesman Manager Chewy and he said to bring car in so he could see it. Afte...

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New crew of workers gets things done

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I was extremely skeptical at first when considerin...

I was extremely skeptical at first when considering a Kia. After a few weeks of deliberation decided to head in. That was one of the best decisions that I have made. Now three months later and my second Kia, I am more than pleased and satisified with my purchases. They just have fantastic educated s...

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Was led to believe that I could make my price on a...

Was led to believe that I could make my price on a 2015 Sorento LX to get a $200-250 monthly payment. The person I was communicating with via email, phone, and text wasn't even there to work with me. The dealer I was given didn't even know the difference between the LX and EX as the EX being the hig...

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If your in the market for a new car, this is the p...

If your in the market for a new car, this is the place. This is my second purchase from this dealership and they were both great experiences. They work very hard to get you exactly what you are wanting and the deal you expect. Lee, my salesman is fantastic. No pressure, no steering to what he though...

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Keffer in general will always be my first choice i...

Keffer in general will always be my first choice in any car buying experience. To be more specific Keffer Kia and my client advisor Murphy Allan were absolutely amazing. Murphy Not only made sure that I was completely satisfied with my purchase he also went above and beyond to make sure I got the ...

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The Best Place to buy a car!

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Tammy was fantastic! The entire team worked so har...

Tammy was fantastic! The entire team worked so hard to get me in my dream car. I couldn t have asked for a better outcome

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These people have done everything they said they w...

These people have done everything they said they would so far. Still waiting to see if they follow through on one last thing, which I have every reason to believe that they will do what they said they will.
If you are looking for a low pressure buying experience, helpful friendly staff, the best wa...

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I just purchased my first car today at Keffer Kia!...

I just purchased my first car today at Keffer Kia! I am 21 years old and the previous car dealerships I went to did not take me seriously. I walked in and was taken care of as soon as I was in the door! They took me seriously, in return I took them seriously and I am walking away today with my brand...

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Keffer Kia came through for me when no one else wa...

Keffer Kia came through for me when no one else was willing to. I drove down to Mooresville from southwest Virginia and was well taken care of by
Richard Santella (Rich). He worked very hard for me to get to terms that I could agree to..... a low down-payment and monthly payments. Richard was ve...

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Ben K. was amazing and the manager really works wo...

Ben K. was amazing and the manager really works wonders! I will be back for my next car purchase! Everyone was nice and I was given options to look at and then make my decision! Thank you Ben and Kia of Mooresville!

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Service was great,I didn't have to wait a long tim...

Service was great,I didn't have to wait a long time for my car to be serviced.

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I've bought many cars over the years. This time it...

I've bought many cars over the years. This time it was to help my stepdaughter find her first car.
We looked at multiple dealerships yesterday and ended up back at Kia today because they had the used car she wanted. I was pleasantly surprised by the whole experience. The salesperson was personable ...

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Always excellent service. Especially Al Underwood...

Always excellent service. Especially Al Underwood! I am a happy Keffer Kia customer!

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Jason awesome salesman

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COME INTO THE DEALERSHIP TO SEE MY GUY JASON BROWN...

COME INTO THE DEALERSHIP TO SEE MY GUY JASON BROWN HE TOLD ME THAT HE GIT A PROMOTION TO BE A MANAGER BUT HE STILL HELP OUT THROUGH THE WHILE DEAL. THE SALEMAN CEDON WAS GREAT HE MADE SURE THAT WE GOT TAKEN CARE. COME BQCK IN AND JASON WAS THERE TO ASSIST WE ALL MY NEEDS. THIS IS MY THIRD VEHICLE. D...

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I would like to thank everyone for being so kind a...

I would like to thank everyone for being so kind and nice. From the time i had arrive until i left there with my car. I would like to personally thank Mr. Glenn Hyman for being so wonderful and kind to me and my family. He was not the typical salesman that will sell you anything. He will take the ...

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When I arrived the car I was interested in purchas...

When I arrived the car I was interested in purchasing was ready to go. My only gripe was the dealer adding on $1900.00+ of additions that I was not actually interested in purchasing. I did pay about $1400 more than the advertised "internet price", but it was an amount I thought was fair.

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Contacted dealer concerning purchasing vehicle, ma...

Contacted dealer concerning purchasing vehicle, made verbal commitment to purchase car, completed credit app, e-mailed back and forth, ran credit report, did not hear anything else from them, no phone calls, emails no communication until I called them. Asked about the car, their response " Oh, we s...

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My good friends bought a used vehicle here and the...

My good friends bought a used vehicle here and the sales person and staff were very helpful and they were able to get them a great deal and the vehicle that they wanted!

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Sales reps were all very laid back. Very friendly....

Sales reps were all very laid back. Very friendly. I felt comfortable through the whole car buying process.

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Customer service finance department very bad can ...

Customer service finance department very bad can never get any response . No call backs no answer to ? You don't even deserve 1 star wish I never went here

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My salesperson Tammy Murillo was absolutely amazin...

My salesperson Tammy Murillo was absolutely amazing as well as the sales manager and finance office was amazing as well. They were very personable, helpful, understanding and willing to work with my situation. I got a car that I wanted with the payment I was looking for. They are an amazing dealersh...

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I did a lot of looking so when I got to Keffer Kia...

I did a lot of looking so when I got to Keffer Kia I knew what I wanted and what was out there. This gave me options. I kept asking questions and Jason was very patient with me. We looked at three cars including doing the paperwork on pricing. I drove home in a new car that I am very happy with.

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I absolutely had THE BEST experience @ Keffer Kia....

I absolutely had THE BEST experience @ Keffer Kia. I started off emailing Tonya Conner back & forth, after a week she told me to come in so I did so. When I arrived I was assisted by Shannon. He was amazing. I explained my situation (which was a hard one) and he found me THE EXACT car I wanted with ...

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I understand that salesmen can't control a custome...

I understand that salesmen can't control a customer being turned down for financing, but it is unprofessional to not follow up! It sends a message that, once a person is turned down, the client no longer matters. How hard is it to make a 3 minute phone call? Bad form!

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