Keffer Kia Reviews

Waited for over an hour even with an appointment, spent a lot of money over the term of my lease to find out it expired in April?
Never was explained as to it expiring at lease signing.
Oil change and tire rotation $71.00?
I had one remaining maintenance, just time expired.
Thank you Jesus they were able to get it approved.

Never agree to Maintenance plans!

Super unhappy with this dealership. Ben told me that I can't actually build a Telluride SX Prestige. That building isn't an option. We have to locate it at another dealership and that will add on an addendum to our price. This type of misinformation needs to stop. You work there for goodness sake. Ben, you took away your dealerships ability to make easy money on me with building my car through you. I hope more people know how.kuch they are being lied to by this dealership

I would give zero stars if I had the option! I called to check about buying a brand new car and now my phone rings 3 or 4 times a day with this dealership wanting to sell me a car. I specifically asked multiple times for them to let me get with them when my schedule opened up to drive the hour to the dealership with no avail! I work long hours and get home in the early morning hours only to have the dealership calling to wake me up at 8am trying to get me to come in for a "deal" . I'm at work and they are blowing up my phone with emails, text messages, phone calls and voicemail . They literally have called and texted me 5-6 times a day for the last week!!
Then when you tell them I'm at work, I'm sleeping I just got home, they get an attitude and hang up on you. If they are that hard up for a sale that they become like telemarketers perhaps they should reevaluate their sales methods. This last week has been a giant frustration and the lack of sleep from their solicited phone calls has been utterly ridiculous!
I do not suggest you contact them unless you have a completely open schedule and are just bored and need someone to call your phone.
My second horrible experience with a kia dealership and seriously has me rethinking buying another kia EVER again!!!
If the experience is this bad when you're just looking at possible buying a car from them I can only imagine what it would be like if I actually bought a car from them!!
You've been warned.

Beware! I initially went to take my 2005 Kia van in for a simple tune- up since it had over 100,000 miles on it. I was reassured that the mechanics were experts and were certified so I felt confident that my van would be taken care of. Miles, a rep there called to say the van was ready, but when I drove the van off the lot, it sputtered and the engine light came on. I drove back, lifted the hood, and saw that things weren't plugged in!! They were apologetic and said they would make sure everything was in order. The next day, I went to pick it up again, same problem! The mechanics don't test drive your vehicle after they work on it! My van is still not driveable and it's been at the dealership for a week! My van worked perfectly fine before taking it to Keffer Kia.

Unprofessional behavior by one of the sales guy(do not want to name him here) , didn t make us feel welcomed, didn t talk any of the features when in the car, was busy on his own while in the car. On top of it, when we didn t want to make a purchase there based on our preference he started throwing his silly attitude on us (looks like $42k is too cheap for him!) Never ever faced such worst experience by a sales person this way! Just lost 2 customers, oh yea, it won t matter to him anyways!

Henney/Hennie (I m so sorry I didn t get spelling) did AMAZING work on my car, and even rode with me after I was afraid something was wrong to listen and explain to me what was going on. OUTSTANDING service and definitely deserves a raise if possible! The entire staff was incredibly helpful and kind. Even let me bring my rabbit inside while work was being done on my vehicle. Words cant describe how thankful I am for their help. Thank you again, and huge shoutout to Henny!!!

I just leased a new CX5 with the assistance of Brandon Teague at Keffer Mazda. Brandon and team did an excellent job. They were knowledgeable and helpful and it was a pleasant experience. I love Mazda, this is my second one, I previously had a 3 for 9.5 years. I recommend Mazdas, as well as sales associate Brandon Teague at Keffer Mazda. Also love love love the CX5 so far!

Went in to look at a car for my teenage daughter and was blown away by the team at the dealership. They found us a car that had all of the features we wanted and worked feverishly to get the lease payment we needed. Greg, Lee, Terry and Michael are great and we are very happy with the car we received. Would highly recommend this dealership to anyone looking for a great deal.

Come in for a part for my car and ran into this guy by the name of Jason Brown he was very outstanding with the knowledge of the vehicle that were on the lot. He also told me some important information about what I needed to do with my personal information and he will keep his word on everything that he promised. If you need a vehicle make sure you come in and ask for this guy. He very in point with his business and customers are number 1 in his book. When you anything come see the professional Mr. Jason Brown.

Went in today to look at a used car. After spoke to Lorenzo to confirm the car was available and I was told that it was and drove more than 50 minutes to the dealership (I live in S. Charlotte). Despite calling ahead to confirm the car was available and after a 50 minutes drive and about a 25 minutes wait, one of the salesman came out and told me "we couldn't sell the car due to problems arises when he tried to pull the car out, engine light was on".
Which was fine considering the car could have problems, except when I tried to search on craigslist 4 hours later and the same ad appeared again displaying it was posted 6 hours earlier, which mean whoever was in charged of online marketing still thinks the car is still for sale or that I was lied to.

Do not waste your time trying to get service done here. They had my car for three weeks and did nothing except try to get me to pay for an unneeded non-warranty repair. I called 5-6 times and gave them my contact number each time and today when I went to pick it up they said there was no number of file. They never looked at the car until this morning. And the car had the exact same issue that was remedied by another Kia service department three years ago and I made that clear and gave them the contact info of the other dealership. Extremely frustrating.

Good experience with Kasey and his staff of consultants, Jim and Steve helped us upgrade from an L to an LX. Provided exceptional customer service. Very nice people working at Keffer Kia working hard to help us in every aspect of our purchase. Amazing people to trust.

Dennis helped me and made me feel confident buying from there it wasn't like other dealerships at all I'm looking forward to doing business with keffer Kia

About a month ago I totaled my car. I dont have family in the area. So I was overwhelmed with how I was going to get a car. Do to my wife finding out a year ago she was type 1 dibetic with no health insurance you can guess how good my credit is trust me its bad. I called keffer kia in mooresville they told me come in we will take care of you. 2 hours later I walked out with a nice kia forte with little down and at a good price. They have a customer for life i will buy throw them again.

In and out within an hour for an oil change. Service department staff was anazing!!!

The finance department is essentially liars. They reel you in and make promises they obviously can t keep. My process went on for over three days and all the while, they ruined my credit with multiple hard hits only to be told, theirs nothing we can do. Was told we ll be in touch several times, fact is...I had to call them to check in. Worst dealership in NC to deal with. Never will I ever deal with this place again!

Best experience ever! Taylor S. was super kind and helpful. Made sure I understood everything and he done everything to make sure I was comfortable. Couldn t have asked for anything better. I highly recommend!!

Typical car dealer. Maintenance department seems weak. Unable to properly diagnose A/C problems. When finished the flasher relay was inoperative. I wanted a Kia like my griend but as much problems as he has had and return visits I'm going to go wlsewhere

We had an excellent experience while buying our new 2012 Sedona. The staff was pleasant, knowledgeable and honest. I highly recommend Keffer Kia

Mr. Cedron Hopson is possibly the best salesman... I say that because he has always been professional and kind to me both times i showed up... In my opinion he deserves a raise.. Thank u cedron hopson for everything...

Keffer Kia was Great I just bought my very first new car with 14 miles here they got my apr down to 4,7 % what a blessing one day I want to move to Florida I d still drive back here to buy my next car .this is my second car from Keffer you won t find a better work harder to get you what you want and if you find a suv van or car and it s missing something you want they Will put it in my New car comes with 100,000 mile drive train warrantie 7 year 60,000 free towing great bunch to work with lots of extras to mentioned great job.they put my keyless start in next week Jeff & jane Casey

BEST service center ever!! Customer service is outstanding. Makes getting your car serviced stress free. Great pricing! I researched prices for my performance tires and Keffer Kia had the best price. Everyone from management to staff are there to help and provide excellent service. I purchased my certified preowned Kia from them and the sales department is also the BEST!! Great atmosphere. I LOVE my Kia!!

everybody was great miles is a great sell men and very honest he will work with you and put you in the car thats right for you.

Great experience with Donnie Grant and his team at Kia Mooresville. Never had a car purchase go so quickly and smoothly. I was there for less than an hour total! Keep up the great work.

By far the worst experience of my life at a car dealership. Do not go here. Not only are the sales people unprofessional but the finance department and the store manager is terrible. I would definitely take my business else where. They will rip you off and push you to buy a car and then constantly harass you. Take your business where it s appreciated.

We have had nothing but trouble from this dealership. We bought a new Sedona from Keffer and the same day we took delivery the back up camera would stop working randomly. The salesman even saw it. After 6 visits and threatened legal action against the dealership did they finally fix it and not just drive the van through the service area and say nothing was wrong.

Recently they have started publishing coupons saying they have a $34.95 oil change and you find out when you get there that this doesn't include the filter, which doubles the price.

They are a dishonest business and should be avoided at all costs.

My experience with Keffer Kia Mooresville was beyond amazing. Ben and Cedron worked so hard to make sure I was happy. Everyone worked so well together and it felt like I was already apart of the Kia Family even before buying a car. This will always be the easiest car buying experience for me because the employees at Kia made it that way! I am beyond thankful for them! #KiaFamily #KiaTelluride

Excellent service definitely good people, we got a super attention I recommend Mrs. Tammy and Mr. Dan could not be better sellers and excellent workers I think that with the bad experience I had in other dealerships this definitely filled all our expectations I could not recommend a better dealer And excellent attention. I just want to say thanks.

I've bought several vehicles here and know nearly all the long term employess at the dealer. Bar none, everyone is great to do business with. From sales, to parts, to service, and even just to stop in and vist, they treat you like family in the best possible use of that phrase.

Good, good people; great cars, great value, no reason ever to regret purchasing a KIA and buying it here at Keffer. They really do care that you love your car, and, break their backs addressing any issue including giving the best purchase deal possible, followed up by awesome service.

The GM, Dwayne Smith, has worked hard to build a great team; he remembers his customers and spends much of his day being accessible on the sales or service floors greeting or visiting with customers; it's clear his employees appreciate him from sales to vehicle detailing. Other great employees include LeighAnn Pernetto, Shannon Moore, Shawn Tate, Justin Schlittenhardt, Miles Crovitz, Jeff Allred and even the telephone 'staff' Yvonne. All are a delight to work with; no better place to get your vehicle and to be treated like a friend instead of an obligation!

D. Harris, Mooresville, NC

Sabrina was my sales person and she was nothing short of awesome. From start to finish she made the car buying experience very fun and easy. From the manager to the detail staff everyone was friendly, helpful and made it fun to purchase my new Stinger. This dealership is where all of my future cars will come from. Thanks to all of the staff at Keffer Kia for making my car buying experience a great one.

I was looking to purchase the new 2020 Kia Telluride so I sent a request to be contacted and Glen Hyman called and set up an appointment the next day. Glen was very knowledgeable and great to work with. He took care of me thru the whole process. All the guys were great. Thanks again for the grill too!! Please go or call Glen and let him help you with your next vehicle purchase.

only 1 start because I have to pick one, to be honest 0 is better.
About a year ago I buy a 2016 Kia Sorento, they told me when the year of me paying to the car I could get the Sorento fully loaded but today I talk to Kia and they told today that not correct, the sales person will tell you anything to sell you the car, not happy

Chris Fann and Jeannine Longo were both very helpful and detrimental in the chocie of car. I appreciate all the help and dedication recieved from these 2 individuals.

Recently purchased a 2021 Kia Telluride Nightfall Edition. Windshield cracked and spider webbed with less than 50 miles on the car, approximate cost I'm told is around $900 by Safelite. Only discovered the 2020 windshield issues after having this one myself. No longer any warranty or goodwill gesture for the '21's since being "fixed". I have held off on the review but after being given the run around by both Kia Corporate and the dealership, we're left with the option to either lawyer up or eat the cost ourselves. Dealership claims they are unable to fix due to a blemish on the outside of the windshield which looks to be damage. Makes perfect sense except we just bought the vehicle the day before and literally had only driven it about 9 miles to our house. I have pictures that seem to show the damage prior to the spider webbing even though I didn't notice it beforehand. Probably wasn't smart to buy the vehicle after dark, but I work for a living and am limited on time. Highly disappointed in the dealings we have had though so far and time that was wasted trying to sort this mess out. Calls were ignored, call returns didn't happen. The only advice I got from keffer kia, was "Well you have insurance don't you?" Hopefully this helps someone avoid going through the same.

I just have to say that Keffer Kia Mooresville is Awesome. I had an issue with my car and they really impressed me. The service I received was outstanding, fast, and great. I would definitely recommend anyone who wants great service to visit them.

I just want to say that the customer service at Keffer Kia is outstanding. Both Chris and Ben assisted me without hesitation. I was coming home from a drill (navy reserves) when my check engine light came on, my cruise control stopped working and I called to get to the service department. Having that the service dept closes at noon on Saturdays- I was directed to Chris. I explained my situation and he told me to come in and they would work something out. I have drill again tomorrow and a field trip with my son's class on Monday where I needed to have a vehicle. No qualms, no pleading, just ok- leave your car, take ours and we will get to the bottom of it.. What kind of a dealership does that? Keffer Kia. I am so greatful I bought my kia and have the excellant service at this dealership. Thank you!

We were promised employee pricing to get us to the dealership. We agreed on a price, shook hands, etc. When working on the paperwork, we realized they had not included GAP insurance like we discussed, and regardless of excellent credit and repeat customer loyalty, they increased the APR on us. We didn t get any better deal here than we could have somewhere else. The wait was really long too. They did have free snacks, waters, and tv to pass the time... but that hardly makes up the extra we re now spending with GAP and increased APR not originally discussed. I m still giving them a 4 because we ended up with the car we wanted.

Let me start by saying that my wife and I have bought 3 vehicles from this location. We have always had great service. So today I went to see what my options would be for a lower payment. I had made an appointment and was greeted promptly by the sales person who was so nice. He informed me that he had already pulled my current vehicle payoff and was ready to get started. The manager then interrupts us and says another guy is going to help us. When I tell him what I am lookin for he then tells me to go into finance and refinance. I tell him that wasn't really what I was looking for. After an hour he finally says we have this option which was a nice car. We go out to test drive and he says this will be an awesome leasing option which I had stated I wasn't interested in. He seemed very irritated to have to help me. He made comments like he wished he sold Mercedes because he wouldn't have these issues. At one point my mother said I bet you are sorry you met us huh in a jokin tone he then replied uh huh. When he went to check on the terms he simply came back and said call your bank and get the financing. Handed me my keys and said nice meeting you. I will NEVER buy from here again. None of the great sales people are there anymore and the service shows. I will also ensure to get rid of my current kia and go to a different brand altogether to keep from going there even for servicing. You have lost a loyal customer!

We had a great experience at Keffer Kia. Eric Fields was helpful from start to finish. I chatted with him on the phone before coming in for the Telluride (great car, new on the market) he gave me all the details of the model they had on hand AND called me to let me know about two new models that had just arrived. He was super knowledgeable during our test drive. WE need a bigger family car and i was currently driving a 2015 equinox, but wan't looking to trade it in as we needed to reliable cars. The finance team here worked some magic, paid off my chevy (which i was upside down on) and I walked away with a 2019 optima at the same monthly payments. I didn't expect to get approved for the 2020 Telluride but they got me in TWO new vehicles! Thanks Keffer Kia!!

I had a high quality experience with everything all my questions were answered and the selection and prices are great. The salesman helping me is Ethan Foster, great person, professional and answered all my questions. overall great

until this time I had a great experience ,but Saturday was not good The salesman Taylor was great except him and the sales manager Josh were not on the same page.Taylor said with the discounts we could buy this Soul fo r$16000,then Josh got involved and he promised a 5 year 60,000 mile bumper to bumper and 10 year 100,000 mile warranty, well there was no mention of a charge ,but when I got home and reviewed the contract there was a 2400 dollar charge and allowed 8600 for the trade in but the contract said different. A lot of mistakes in favor of Keffer also Josh said 72 months but the contract read 75 months another mistake.I have bought several cars there but this is a good way to put your self out of business. I called Josh Monday and he said there was nothing he could do,I did' not ever get my military discount ($400?) This is not right,My wife and I are very disappointed in the way this was handled.

I have only one snort-worthy issue with this Kia dealership. I was told there was an initiative that Kia owners who recommended this Kia dealership, and that recommendation culminated in a sale, the person who made the recommendation would be sent a check for $100 as a reward. Well, I told you guys several times that a friend recommended you -- and, frankly, her opinion of you was the deciding factor in my decision to go to you. So far no reward to her.
I don't exactly have buyer's remorse, the car is ok; but that factor does filter my experience with Kia. It will always be a caveat when speaking of Kia.

Came in for a sorento.. The first salesman Justin I was working with was new so it was kinda hard at first but Nick the general sales manager, Benjamin, and Michael helped me get into my car. They worked hard & gave me a great deal. I would definitely recommend them if you come to this store.

Eric Fields did a great job selling me my car. He knew just what i wanted and did everything he could to accomodate all my needs on a car. Thanks Erick!

My recent experience at Keffer Kia was very pleasant. And successful- I came home with a new (used) vehicle! Cameron was super friendly and helpful. With a limited budget, the financial guys had to work extra hard for me, but we were able to reach an agreement. I love my new Honda Civic. The worst part of the experience? Driving a half hour home in the dark in a "strange" car.

I had a warranty issue and brought my Sorento in. Justin informed me that the part would have to be ordered, it would take a couple of days, and that he would call me. I waited a week and a half waiting on a call and then called Justin. Justin told me that the part is not in and it would need to be ordered and that he would call me. I waited another week and a half went by and I had not heard from him yet again. At this point, I was more than a little aggrevated. I called Justin and asked if the part was in and he told me it was. I thanked him and told him that I was on my way. He said he would see if he could fit me in, and I told him no, you will fit me in as this is my one day off and this has gone on long enough with you not following thru with what you have said. When I got there I got a very cold reception from Justin, no apologies of any sort. The work was done quickly and while checking out I wanted to clear the air. I apologized for being so demanding during our phone call, but explained my frustrations with him not calling me as he stated he would numerous times. Again, no response from Justin and no apologies. I was so frustrated with the whole ordeal that I wrote an email to the Service Manager, Steve Capobianco and the General Manager at the time, and did not hear anything in response. I work in sales and service and if I don't follow thru with what I tell someone, then I'm not going to be very successful. Justin's actions are just plain unacceptable. Act like a grown up, not a child that just got their hand smacked for misbehaving.

Great place to by a car sales team is outstanding will be back !

The service is always fast and friendly. Never any problems.

Great sales experience. Would recommend this Dealership to everyone.

Right after they worked on our car for an unrelated issue, the car began having battery issues which it did NOT have before.

The mechanic was pushy trying to get us to have them work on this and that THAT WERE NOT WHY WE WERE THERE FOR.

Now they refuse to take responsibility for the fact that the battery was fine unyil they worked on our car.

Great sales staff and service have been going there for 3 years

Ben Parker gave me a great price on my new 2013 Kia Soul. The people here are very nice and professional and really care about the needs of the customer. I will def be back to keffer kia and make sure I ask for Ben. These guys are awesome!!

I had a great Experience at Kia Keffer. Thank you! For getting me into a brand new car.

We had a very nice experience at Keffer Kia. Terri was our main contact point and he was very attentive. Most importantly they had the car we wanted at a reasonable price. We recommend them!

I must say Ben in the service dept is a very professional young man, kind & easy going, I had an issue in which Lisa the service supervisor has handled and I appreciate her time and kindness. It made a bad situation a whole lot better . I love my Kia and want to Thank them for caring & showing Kia does care about its customers.

I was currently looking for a used car and had gone on many websites looking. I spoke to the sales person Brandon Teague, he was very nice , helpful and listened well to all my "wants & needs". Within a few days Brandon had found my "Dream Car", in terms of a realistic car. I was VERY specific about my payments and how much I wanted to spend. He worked very hard to get my payments within my means and did a great job. I am so happy with my new car, a 2011 Hyundai Sonata! Everything about my experience was wonderful! From the sales , finance, service & detail...everyone made my experience so wonderful and I will definatly refer my friends & family to Keffer Kia!

Keffer Kia was an amazing experience. Alan Keatley my salesperson was awesome. He was very knowledgeable as well as helpful. The whole staff was friendly and courteous. I would recommend them to anyone.

I bought a 2019 Kia with the help of Dennis earlier in 2019. He tried his best to try to get my payments as low as possible to fit my budget range. They have given me friendly customer service since the times I have came in for regular oil services. I am surprised that some of these reviews on here and on Yelp are trashing them.

I have been in the market to buy a car for over two weeks. I finally find a car that I am interested in looking at
At Keffer Kia. I call to arrange to come in, I also make an appointment online with the chat room help they have, and when I call the next day....
SOLD AT AUCTION
They didn't even hold the car for me to come see it! Mind you I asked off of work, this is money that is coming out of my pocket to invest in a car that I could have bought there.

DONT GO FOR A TEST DRIVE -- DONT EVEN CALL -- THEY ARE LIARS

Mind you when I call back, they couldn't give me a reason as to why they would put the car up for auction, when I called to make an appointment to see it. They do not respect your time.

WELL I DON'T NO ABOUT ANYONE ELSE'S OUT THERE BUT I'VE NEVER HAD ANY PROBLEMS WITH THEM AT ALL

I had a great experience and was treated like royalty. Everyone was so nice and helpful. I would truly recommend them to anyone looking to by a car.

The group was patient and understanding that I was not going to rush into buying a vehicle. They answered all questions in a timely manner. Sales representative Lee Robinson was helpful and honest through the entire process. I'm enjoying my new 2017 Kia Optima Hybrid. The warranty with Kia is hard to beat and the brand has proven itself over the years. I plan to keep the car for the minimum of the 10 year warranty. I will revisit my review as I keep the vehicle to make sure it remains an honest post, but I'm certain they will keep their integrity.

Great sales team. Rudy Rivera is the best sales guy Ive ran across in years. Damien the sales manager one of a kind. Thank you both very much.

Eric and Casey worked incredibly hard to make sure I left with a car I was completely happy with. I highly recommend going to see these guys! Everyone here is super friendly and helpful and put you at ease during what can at times be a stressful process.

My experience at Keffer was amazing. They took excellent care of me, as a first time buyer. I was overwhelmed by the trade value they gave me for my trade-in. The employees were friendly, knowledgeable, they made it a fun not stressful experience. I would recommend Keffer Kia to anyone in the market for a vehicle, especially first time buyers!

Was browsing at Keffer Kia in Mooresville, NC. Sean Craig assisted me & he was an excellent & knowledgeable salesman. He knows the Kia & was kind & friendly. Thanks & we will be back.

I bought a used Kia SUV from Keffer Kia. The process went very smooth with Jimmy Know.
A few days after I bought car I noticed and ding and some scratches and missing paint from bumper. I immediately contacted the Used Car Salesman Manager Chewy and he said to bring car in so he could see it. After seeing car, he said they would not only fix for me but give me a loaner car as well.
Service Manager Ray and Lisa in the service dept kept
me updated on repair of car. Ray went above and beyond with his customer service making sure I was taken care of the whole time and when I went to pick up car it was detailed inside and out and they filled up tank for me. Thank y all for exceeding my expectations. You have made a customer for life and I ll be sending my friends and family your way!
Thank you Ray and Keffer Kia for your awesome customer service!

Brittany DeVoid

I was extremely skeptical at first when considering a Kia. After a few weeks of deliberation decided to head in. That was one of the best decisions that I have made. Now three months later and my second Kia, I am more than pleased and satisified with my purchases. They just have fantastic educated sales people that make you feel comfortable. My sales consultant Randy Lodato was not only accomodating but went every eaxtra step to ensure my satifaction, as well as Chris Fann with listening and actually hearing what I felt was in my best interest. If you need a car head into Keffer

Was led to believe that I could make my price on a 2015 Sorento LX to get a $200-250 monthly payment. The person I was communicating with via email, phone, and text wasn't even there to work with me. The dealer I was given didn't even know the difference between the LX and EX as the EX being the higher model. I taught him that information. I will not deal with this dealership. Paramount Kia is the best Kia dealership and is owned by a man that is a devout child of God and a disciple of Jesus. I have been dealing with them for over 23 years.

If your in the market for a new car, this is the place. This is my second purchase from this dealership and they were both great experiences. They work very hard to get you exactly what you are wanting and the deal you expect. Lee, my salesman is fantastic. No pressure, no steering to what he thought was best. He waited for me to ask questions and kept his distance, which is exactly the way I like it. The finance team was fair and honest. Great group of ladies and gentlemen here. You won t be disappointed. Oh, and the service guys rock! Change oil, do the service stuff and the car is cleaner when I get it back than it was when they took it. And they are quick!

Keffer in general will always be my first choice in any car buying experience. To be more specific Keffer Kia and my client advisor Murphy Allan were absolutely amazing. Murphy Not only made sure that I was completely satisfied with my purchase he also went above and beyond to make sure I got the car I wanted at a price I was comfortable with. We have bought three cars total from Keffer 2 from Keffer Hyundai and One from Keffer Kia. Not only do I have no Complaints with my Experience I HIGHLY, HIGHLY recommend any person interested in a no nonsense car buying experience to visit Murphy Allan at Keffer Kia.

Tammy was fantastic! The entire team worked so hard to get me in my dream car. I couldn t have asked for a better outcome

These people have done everything they said they would so far. Still waiting to see if they follow through on one last thing, which I have every reason to believe that they will do what they said they will.
If you are looking for a low pressure buying experience, helpful friendly staff, the best warranty around and a wide variety of New and used vehicles, look no further than Keffer Kia.
We chose the 2017 Kia Niro EX Hybrid. This is the best vehicle we have ever owned. So happy we chose Keffer Kia. Thank you to Greg and his staff.

I just purchased my first car today at Keffer Kia! I am 21 years old and the previous car dealerships I went to did not take me seriously. I walked in and was taken care of as soon as I was in the door! They took me seriously, in return I took them seriously and I am walking away today with my brand new 2013 Kia Forte! Shannon Moore was my salesman, I recommend him and everyone at Keffer Kia for making me feel like family. Thank you!

Keffer Kia came through for me when no one else was willing to. I drove down to Mooresville from southwest Virginia and was well taken care of by
Richard Santella (Rich). He worked very hard for me to get to terms that I could agree to..... a low down-payment and monthly payments. Richard was very knowledgeable and detailed when telling me all about the car I chose, which had all kinds of bells and whistles. Needless to say, when I am in the market again Keffer Kia and Richard (Rich) would be my first choice and I would definitely recommend to my friends and family that the drive to Morresville is worth it when they are looking for a new car.

Ben K. was amazing and the manager really works wonders! I will be back for my next car purchase! Everyone was nice and I was given options to look at and then make my decision! Thank you Ben and Kia of Mooresville!

Service was great,I didn't have to wait a long time for my car to be serviced.

I've bought many cars over the years. This time it was to help my stepdaughter find her first car.
We looked at multiple dealerships yesterday and ended up back at Kia today because they had the used car she wanted. I was pleasantly surprised by the whole experience. The salesperson was personable and gave us his undivided attention. The sales manager had a pleasing personality and treated both of us professionally & with dignity. Even the finance person was nice to work with.
Overall, the dealership had a certain 'vibe' that was refreshing. Glad we ended up there..

Always excellent service. Especially Al Underwood! I am a happy Keffer Kia customer!

COME INTO THE DEALERSHIP TO SEE MY GUY JASON BROWN HE TOLD ME THAT HE GIT A PROMOTION TO BE A MANAGER BUT HE STILL HELP OUT THROUGH THE WHILE DEAL. THE SALEMAN CEDON WAS GREAT HE MADE SURE THAT WE GOT TAKEN CARE. COME BQCK IN AND JASON WAS THERE TO ASSIST WE ALL MY NEEDS. THIS IS MY THIRD VEHICLE. DAVIAN WAS MY FIRST SALESMAN AND JASON AND NOW CEDON. THESE GUYS WORK THE HELL OF A DEAL FOR ME VERY HAPPY CUSTOMER. NIW IF YOU NEED A VEHICLE COME SEE THEM AT KEFFER KIA.

I would like to thank everyone for being so kind and nice. From the time i had arrive until i left there with my car. I would like to personally thank Mr. Glenn Hyman for being so wonderful and kind to me and my family. He was not the typical salesman that will sell you anything. He will take the time as long as it takes to help you . He's kind and patience and true man of god. And you rarley run into car salesman that r like that. Everyone was nice. If you ever are looking to buy a vehicle keffer kia is the place you want to go. Thank you for being #1Dealer Ship in my eyes. God Bless yall and continue to keep doing a good job.

When I arrived the car I was interested in purchasing was ready to go. My only gripe was the dealer adding on $1900.00+ of additions that I was not actually interested in purchasing. I did pay about $1400 more than the advertised "internet price", but it was an amount I thought was fair.

Contacted dealer concerning purchasing vehicle, made verbal commitment to purchase car, completed credit app, e-mailed back and forth, ran credit report, did not hear anything else from them, no phone calls, emails no communication until I called them. Asked about the car, their response " Oh, we sold the car....sorry" Now I understand they cannot hold a car, but we agreed to buy the car, we were waiting on financing. No contact from Keffer what so ever. Poor communication, poor organization, no one knows what the other person is doing. They could have at least called us and let us know the car was sold. And yet after 2 days of the car being sold it is still posted on their website and other sites. Very Unorganized organization.... STAY AWAY

My good friends bought a used vehicle here and the sales person and staff were very helpful and they were able to get them a great deal and the vehicle that they wanted!

Sales reps were all very laid back. Very friendly. I felt comfortable through the whole car buying process.

Customer service finance department very bad can never get any response . No call backs no answer to ? You don't even deserve 1 star wish I never went here

My salesperson Tammy Murillo was absolutely amazing as well as the sales manager and finance office was amazing as well. They were very personable, helpful, understanding and willing to work with my situation. I got a car that I wanted with the payment I was looking for. They are an amazing dealership and they did everything they could to get me a great deal with a car I love.

I did a lot of looking so when I got to Keffer Kia I knew what I wanted and what was out there. This gave me options. I kept asking questions and Jason was very patient with me. We looked at three cars including doing the paperwork on pricing. I drove home in a new car that I am very happy with.

I absolutely had THE BEST experience @ Keffer Kia. I started off emailing Tonya Conner back & forth, after a week she told me to come in so I did so. When I arrived I was assisted by Shannon. He was amazing. I explained my situation (which was a hard one) and he found me THE EXACT car I wanted with the exact payments I wanted. I was the owner of the car the next day. Everyone there was so nice and helpful. MUCH better than Kia of Gastonia. If you want a vehicle- PLEASE GO TO KEFFER KIA IN MOORESVILLE!!!!!!

I understand that salesmen can't control a customer being turned down for financing, but it is unprofessional to not follow up! It sends a message that, once a person is turned down, the client no longer matters. How hard is it to make a 3 minute phone call? Bad form!