I had a house fire 10/7/20. My adjuster quit during the process and lighthouse haven t reassigned a new adjuster, I ve called several times , left several messages.I only can get in touch with their customers service dept , which tells you they can t help but will pass the message on, Now my cla...
In the 20 years of having home insurance, this is by far the worst home insurance company. Please do not use them. I hope they will go out of business soon because unethical business practices will not last long without being exposed. Please do not waste your money and time with this company. I...
The worst. As soon as you need their help they will come up with excuses not to cover your loss, and then they will cancel your coverage. What's the point of paying insurance if they won't cover your loss when you actually need it?
This company issued a policy in my husbands name and withdrew money from our escrow account. We had never even heard of this company. It took me over 18 months to get our money back and Lighthouse was nothing but uncooperative. Since the policy was only issued in my husbands name for some reason the...
Lighthouse Insurance Company has been giving me a runaround since Oct 11 and it is now Feb 19 and we have yet to see anything in claims payouts except a small advance on out of pocket living expenses. We have now accrued well over 8 thousand dollars in living expenses and more than twice that in con...
THIS COMPANY .. continues to be outstanding in their field! My clients have been very happy with the superior service & attention to detail. I appreciate the individual assessment per home, per client, per claim. Innovation in the business, keeping up with trends is difficult & Lighthouse does this...
They came out claimed our roof was damaged and if we didn't fix it they would drop us. We called out a roofer he said it was from storm damage, and need to be replaced. We made a claim they said they felt the roof only needed minor repairs and was just worn down and the cost should be under our dedu...
kind of strange that most bad reviews come from actual customers and great reviews come from insurance agents that somehow benefit from selling policies from this company. I just got a quote from them today and since I had never heard from that company I decided to research about it, I am glad I...
This company is not worth it. You can never get a call back or response from them the managers refuse to call you. Had a roof claim and asked to see the inspection report and was told the report is a private property of the company and that they where not required to show it to me ( even though it w...
This insurance company is the worse. You have a better chance getting hold of Jesus Christ on the phone than this people. My roof was damaged by a storm and they sent someone over here who said to me the whole roof is damaged but the insurance came back with half a roof repair, it don t make sense. ...
I am a broker with 100+ companies that I search through to find my clients the very best deal on their home insurance needs. Lighthouse is hands down my go-to company for home insurance policies (especially in coastal areas!). Whether it be a beach home, a rental home/investment property, or a prima...
I must say, as an insurance agent, this is one company that I ve enjoyed working with. They offer great rates and they have really helped when we asked. I would recommend them to my clients as well as my own family.
Lighthouse insurance company give me really good rate with awesome customer service. highly recommend
This is Vivan Harris, I filed a claim almost a month ago and I haven't received any information besides one phone call. I've been calling everyday and leaving messages snd emsils and I haven't heard from anyone. Never knew homeowners claims could be so complicated.
Thank you all for the reviews!! I am in the process of purchasing a home and was advised to go with this company as they had the lowest rates. What good is that if they never respond to calls/emails or have good customer service?? Honestly, I rather pay more for better customer service elsewhere!
I've only lived in my new home for 5 days when the water heater suddenly busted. Half of my house is saturated in water and I had to turn off the main water line to stop the flow of water. My wife called to make a claim, saying that our house is unlivable with 4 kids without water turned on. The per...
Be ready to take some High Blood Pressure pills when you deal with this company! I paid $2,400.00 for a 2018 policy for rental home in Humble Texas. I received notice in mail that my policy was terminated 2 weeks prior. You're lucky if you get someone to help but the reason for cancellation? The re...
Lighthouse has been a wonderful carrier to work for. I ve seen firsthand how we all treat our insureds and agency partners like family. Each person matters to everyone in every department. I went through Florence myself living in North Carolina and our claims department really stepped up to the pla...
I have worked with them as a customer and as an agent and have not had any issues at all. Great representatives. I love their chat feature!
Great Company and great customer service. Can't complain!
WORST insurance ever. I was suppose to receive an refund check and surprise, surprise it was lost in the mail. It took Forever to figure out what happened to the check/if it was cashed and a month later I'm still trying to get my refund. Because I never got the refund there was a shortage in escrow ...
We have a great carrier representative who is responsive and this carrier offers a lot of options for our policyholders!
Suzanne Brown Agency loves Lighthouse!
I ve called several times , left several messages.I only can get in touch with their customers service dept , which tells you they can t help but will pass the message on bad service
Lighthouse offers a great home policy that includes water back up, water damage, and foundation coverage! They are always looking to get better at anything they can do within the organization.
Sent a letter saying they were going to cancel our policy 6 weeks after we closed on our first house, and paid for a year in advance. Tried to contact someone to figure out what the problem was and all I got were automated messages trying to sell me more coverage and voicemails that were never retur...
This company is a scam. They don t reply calls and if you call they will put to frustration of automated voice machine. We have been calling them for 3 days and no one have ever even call us back. Don t do business with these people. It will makes matters worst when you need help with your home c...
Company never contacts you regarding questions on your policy (even though you have had it for years) then cancels it without letting you know. Customer service is super unhelpful as well and refuses to provide any sort of assistance.
DON'T DO BUSINESS WITH THIS COMPANY!!! CHEAP(ish) PREMIUMS DON'T DO YOU ANY GOOD IF THEY'RE NOT THERE WHEN YOU NEED THEM!
I've had insurance through Lighthouse for several years, with no claims. Out of the blue, they send an inspector to come take pictures of my house. The inspector's report sa...
I have worked with Lighthouse Property Insurance as a local agency owner since late 2015 and they are a GREAT partner to me and my staff. They go above the rest to take care of their agents and insureds. They have continued to show us that they will do the right thing. I highly recommend this com...
Only gave one star because there isn't anything lower, like negative stars. Sold a piece of property in Jan. and called to cancel coverage. They asked for it in writing. Did that. Then they come back and demand copy of sale papers (?). I read policy and nowhere does it state that I would have t...
Good price but don't recommend. They will give you a policy then cancel a year later.. Not impressed. :(
Our agency has been selling Lighthouse Homeowner Insurance for several years now and they are one of our top choices. We quote every home through them due to their low rates, excellent customer service, and outstanding claims. The homeowner and dwelling policies come with all the bells & whistles....
WORST EXPERIENCE i have had with Insurance company in 40+ years. I had a claim for a hot water heater that burst & over flowed down the 2all to the kitchen. For over 4 months now we have been back & forth with the check, which they depreciated so much we ended up basicalky paying the bulk along with...
As an insurance broker with dozens of home insurance carriers to offer our clients Lighthouse is one of our agencies top picks. Their comprehensive coverage's, flexible deductibles, low premiums, and outstanding claims service are just a few reasons we continue to provide their products to our clie...
Absolutely horrible company to do business with. They get their check every year but then when you need them they are AWOL. Filed a claim which had a rush placed on it, took them weeks to respond just to tell me I m SOL. Zero empathy, zero communication and utterly lazy the whole process. Would neve...
I have had a very positive experience with Lighthouse Property Insurance. Their prices are competitive and have had prompt and informed communication with Kim H. Would definitely recommend!
I reached out to Lighthouse and got an immediate response. I was given a great competitive quote and given a little insight on what options I had. I found their advice to be true and accurate. As soon as I can get free of my claims with current insurance agency I will.
I've been an agent with Lighthouse going on 4 years. They've been a superior company to work with. The customer service team are always helpful and our customers are always satisfied. Claims process has been so easy and efficient for any of our clients needs. Lighthouse is highly recommended by our ...
Lighthouse is always so easy to work with and has done an excellent job of taking care of my client's needs.
As a customer of Lighthouse, I've experienced nothing but grade A service when I had a question or concern about my policy and coverage. Additionally, as an insurance Agent in my community, it's my job to offer our clients reputable companies with quality products which they stand behind. Our Agen...
Great rates and a much more coverage than my last company offered. The only claim that I've had (so far) went well. No complaints.
Working on the agency side, we've seen first-hand how they work, how they process claims, and how they take care of our clients. They always do the right thing and that's what makes them different. I will continue to recommend Lighthouse to my friends and family.
Our agency has been writing Lighthouse for several years. We have a lot of home insurance carriers on our books, but Lighthouse are among our very favorites. Great policies, very competitive rates, simple binding and issuing process, availability in most areas including Tier 1, and straightforward c...
As an independent agent, I've dealt with Lighthouse for many years. Their policies offer excellent coverage and customer service is always helpful. We are proud to represent them in our office!
Dealing with Insurance of any kind i.e. home, auto, documentations, cancellations, etc. is one of those necessities in life that we/I wish we had a personal assistant. Well, lucky for me I have one in my representative Corinne Curran at Lighthouse. She practically takes the words out of my mouth whe...
I am not sure how this company is still in business. When it comes to home insurance, you pay a lot of money over time for a company to cover you in case of an emergency. This company will not.
So far so good! The deductible was WAY less than what my other company could offer, and the rates we also better! I know there is more to insurance policies than just that, but it also seemed to cover more things.
Been with them for 7 years, and first time had to call in a claim over a week ago and said would be contacted in 48 hours. 5 Days later no contact, called back, left message, still no contact. So far NOT so good
I've been an agent in Texas for 18 years and Lighthouse is a carrier I know I can depend on to take care of my clients.
Outstanding Customer service, I was with USAA for over ten (10) years I found lighthouse property Insurance to be a much better value.
If I could give 0 stars I would! Their customer service stinks. You can never get hold of anyone, they either turn the phones off early or let it ring through for well over 30 minutes. If you do get hold of someone and they can t help you they just hang up rather than providing customer support. Thi...
Lighthouse Is a great company!! Kim Hernandez is a Rockstar and is Super Helpful!!
Do not trust this company with your greatest asset. There s a reason they have such a cheap policy, you get what you pay for. I only hope I can prevent someone from experiencing the misery Lighthouse put me through.
It has been one month since our claim. The only communication we have received is when we reach out to them. Per phone conversation with Brandon Chastain, the check is in the Mail and amount verbally quoted won t even cover our expenses. Still waiting....
Shittiest service ever I called yesterday and I was put on hold for 30 minutes and I don t have all day so I just ended the call then today I called and same thing I was on hold for 25 minutes and then I called with my other number and they picked up how my I help you lmao my ass I told them I m o...
Lighthouse is a go-to company for my clients and are really easy to work with.
Lighthouse canceled my policy because they didn t like the type of dog I have. They told me to get rid of him or find a new policy. Easiest decision I ve ever made.
This is a mom and pop shop and I wouldn t trust them to have my back in case of emergency. All State gave me a cheaper rate with much ...
Thank for the reviews i will change my Home insurance asap.
Our customers have had a great claims experience with Lighthouse!
All of the positive reviews here are from insurance brokers. They WORK FOR THIS COMPANY.
All of the negative reviews are from customers.
I cannot say enough amazing things about this company. From their customer service to their quality control. They go above and beyond to reach out and help their customers. They are personable and professional. I would recommend them to anyone looking for wonderful service as an insurance carrie...
Same Problem, they either need to hire more people or we are switching companies. these people on the phones are so rude!
I have serious concerns about communications, quality control, customer service, and processing speed at Lighthouse Property Insurance Corporation. Buyer beware! While you may find attractive premium rates, in my experience, they may be more than offset by rigid rules [ We don t do direct deposit ...
Same here, Im a contractor doing work for a homeowner who has a policy with Lighthouse. I've been dealing with insurance companies for over 10yrs and this is by far the worst when is comes to filing a claim. You never can get anybody on the phone. Always asking you to leave a message and call back...
I ve been dealing with the nightmare of committing to a contractor and my final payment not coming in from this company. No one returns my calls, my adjuster said payment was on the way for a month and a half now. When you talk to the operator she doesn t even show that my check was released. No one...
We at Wiemers Insurance Group are proud to write policies through Lighthouse Property Insurance Corporation. We want to make sure that the needs of our clients are met on their home insurance. We feel confident in offering Lighthouse as an outstanding provider. We always explain our policies and ma...
Received a non-renewal notice today. Reason for non-renewal was EXCESSIVE LIABILITY EXPOSURE, UNDISCLOSED DOGS ON PREMISES, (The dogs were disclosed before the policy was issued), EXOTIC PETS (we don't have any exotic pets), LIVESTOCK (unless chickens are livestock we do not have any livestock, rega...
As an agent working with Lighthouse, I have found the product to be amazing for folks who live on the coast. From their understanding of actual rebuild costs during hurricanes, to the importance of including wind driven rain coverage, Lighthouse is one of my biggest carriers to offer my clients. Als...
Best carrier that I partner with and as the President and CEO of my agency, I also personally have them as my insurance carrier to protect my home! Lighthouse has my recommendation
Great company that strives to provide customers with the best rates and customer service. I've never heard any complaints about Lighthouse from our customers, only great feedback from people that have had positive claim experiences when asked. Most happy people don't write reviews.
Well, I decided to look up reviews and to no surprise they aren t the best!
Worst, rude adjuster came out. Didn t trust him. Talked circles and made no sense. Didn t listen when asked to go in the back yard last for pictures due to mud. Proceeded in the house with his shoes still on with no care. C...
As a CUSTOMER/agent with this company I highly recommend them, i have never had a problem with the billing dept and being able to chat with someone over the chat feature is nice as well. The best part about this company is it's willingness to help the customer. Me being an agent as well as a custom...
Love this company. Great claims service and they write a great policy with broad coverage at a competitive price.
Great company if you're looking for someone to show up at your house unannounced and then when you graciously take time off of work to allow them walk around your house, cancel your policy within a week of their visit.
Reason given - livestock (we have 1 lawn ornament).
Highly recommend
I filed a claim in December 2018, in February 2019 I finally received payment. In April they contacted my agent and said they believe the breed of dogs on my property were in violation, I have a boxer and chuweenie, notified them immediately. In May they said my fence needed repair, a single picket...
Lighthouse has been a delight to work with through my Hurricane Florence experience. Through trying times they made me feel like a valued customer!!
As an agent who has been working with Lighthouse for about a year I cannot recommend them enough! Not only do they have great rates but when it comes down to needing to use your insurance their claims staff is fast, responsive, and helpful!
Lighthouse is a great company to work with! Great coverage at a great price with very responsive claims staff.
Worse company please don't by homeowners insurance or anything from this company. My house was struck by lightning and I am getting the run around.
NOT GOOD FOR Someone in Houston storming days after the hit. Possible gas link in the house and they give me nothing the run around. I have had total...
As owners of a local agency, we want to make sure that our clients needs are met on their home insurance. We feel confident in offering Lighthouse as an outstanding policy. The key thing that makes the difference in satisfaction of a policy is making sure one understands the policy and optional co...
I joined Lighthouse in October 2018. I was immediately impressed with how the company conducts itself, with integrity and transparency. We treat our insureds fairly and honestly. I did not experience Hurricane Florence first hand, but helped a number of agents and insureds through the claims process...
Wonderful customer service. Our experience has been great and we would recommend them to anyone who has insurance needs for their primary home or rental properties.
Absolutely awful company...the broker I used called me today and said I owed them $290 today or my policy would be cancelled..then my broker called back and said they had already cancelled the policy on Feb 16th..no phone calls letters emails texts nothing..i have my broker looking for another insur...