Shittiest service ever I called yesterday and I wa...

Shittiest service ever I called yesterday and I was put on hold for 30 minutes and I don t have all day so I just ended the call then today I called and same thing I was on hold for 25 minutes and then I called with my other number and they picked up how my I help you lmao my ass I told them I m on hold on my other one and they have the AUDACITY to say ma am we can t find your file I ve been insurred with them for 3 years and they never even had a file for me what type of nonsense is this definitely switching companies