Only gave one star because there isn't anything lo...

Only gave one star because there isn't anything lower, like negative stars. Sold a piece of property in Jan. and called to cancel coverage. They asked for it in writing. Did that. Then they come back and demand copy of sale papers (?). I read policy and nowhere does it state that I would have to provide what I believe
to be personal info to cancel. I called the company several times to ask why they needed this info. Was told by three different reps (Alma, Ariana and Kiari) that only a written request is needed and I did not need to send sale info. I sent a second request because they claimed not to get the first one. This was Jan thru early Feb time period. Heard nothing. Called again and spoke to "BJ". She said I had to send copies of property sale or proof of new policy before they would cancel and send a refund. She rudely stated that if I did not, the policy would not be canccance as if the sale date and that was that. This company's reps are apparently poorly trained as I was given different info from everyone there on several occasions.. I would not believe anything any of them say. Seems like a great way for them to hold on to whatever refund due as long as possible while making their customers jump through hoops. I will also contact our state's insurance commissioner and lodge a complaint against them.