Home Encounter

4.4 · 226 reviews
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ALLEN BROOKS
Reviews 1
2020-12-26 20:43

Marcus Compton just plain gets the job done. A tru...

Marcus Compton just plain gets the job done. A true professional at his job. He takes his job very serious and his clients can count on him carrying out each task set befor him in a timely manor. He doesn't waste time, if there's a problem with one of his properties he's on it and it's handled immed...

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Tampa Chick
Reviews 1
2020-12-22 14:19

Karrie has been easy to work with and is so profes...

Karrie has been easy to work with and is so professional. She has exceeded all of my expectations as being my property manager. She goes above and beyond in making sure we are taken care of and is very responsive, even on the weekends.

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Eneida Baldera
Reviews 1
2020-12-21 04:53

The experience with Maurice Thomas has been great ...

The experience with Maurice Thomas has been great so far. We found a home that we liked, applied, and got a prompt response back with an approval. From the beginning all the fees were disclosed to us via email and via phone. We were receiving responses after-work hours and even late on weekends. We ...

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Sam Ogden
Reviews 1
2020-12-19 08:21

As a buisness owner I spend a lot of time dealing ...

As a buisness owner I spend a lot of time dealing with various HOA management teams. Homeriver, however, has always been extremely professional and expedient in every work scenario that I have been involved with. Recently, I have had the opportunity to work with Tiffany Davis, one of Homerivers co...

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mittu mathew
Reviews 1
2020-12-15 01:13

Don t trust this group ever they are not doing any...

Don t trust this group ever they are not doing any kind professional jobs lazy they only need money from the owner and renter , they never ever do any work order in timely manner or any consideration of series work even water leaks take one month to fix the water leak . They didn t give my deposit a...

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jessica eason
Reviews 1
2020-12-12 02:07

I am a current tenant with HomeRiver and Kelly Ra...

I am a current tenant with HomeRiver and Kelly Raines is my property manager. She is always available when I need her and has gone above and beyond every time to make sure that I was taken care of. HomeRivera does a great job of not only looking out for the owners best i treat, but the tenants as w...

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Leyda Cintra
Reviews 1
2020-12-06 00:57

Kevin Perkins is a pleasure to work with. His foll...

Kevin Perkins is a pleasure to work with. His followup is amazing and he finds a resolution to all of your issues. During this difficult time for all of us, its good to know at least your HOA is wonderful to work with.

Thank you, Kevin!

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George Acosta
Reviews 1
2020-12-05 15:00

I want to thank home River group for renting my ho...

I want to thank home River group for renting my house in under a week! I want to thank Maurice Thomas and Rebecca for all the assistance and doing everything in their power to get the house rented so quickly. I recommend this realty company to anyone looking to rent out their house or even purchase/...

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Jordan Farrar
Reviews 1
2020-12-03 19:09

WARNING. DO NOT RENT. House was filthy with bugs i...

WARNING. DO NOT RENT. House was filthy with bugs in cabinets. yard not managed. charges a monthly rate for air filters that you have to remind them to provide to you. monthly rate is 10 dollars and they give you one every three months. appliances in the house didn't work. condition of the house was ...

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Dexter Mendoza
Reviews 1
2020-11-25 22:14

I've had great experience with the company so far!...

I've had great experience with the company so far! I've been working with Bridgette Daniels, and she has done a phenomenal job. I live out of town, and she helped coordinate renovations on my property and renting it out. I wish I had known about their services sooner. Highly recommended if you have ...

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N Hutch
Reviews 1
2020-11-24 12:00

Horrible service. I had heard from others that Hom...

Horrible service. I had heard from others that HomeRiver group was great to work with so I was excited when I found a property being managed by them. However had nothing but disappointments. Every time I schedule a showing the lock box code does not work and the listing realtor never returns calls. ...

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Denise Sellers
Reviews 1
2020-11-23 18:58

I moved into a Lennar Subdivision and Kevin Perkin...

I moved into a Lennar Subdivision and Kevin Perkins was our Property Manager from the beginning, I never had a problem at all with getting any requests handled in a timely manner. After the property was turned over to the HOA Kevin Perkins has stayed as our Property Manger and I work with him as th...

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Josie Guo
Reviews 1
2020-11-23 02:28

Jan 30th. I emailed you had no replies then I call...

Jan 30th. I emailed you had no replies then I called , a lady said that she can t handle the situation had to hand over to her manager she will ask to call me back. No reply. I emailed again on feb 27th. Still no reply so far. If there s rating for zero star I would definitely choose that. Can t be...

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Ken Martin
Reviews 1
2020-11-17 09:28

Just want to give praise to this team of professio...

Just want to give praise to this team of professionals!!!! We deal with every property management group in the area. Tampa property management is top shelf with service and communication. They set the bar for all others.
-Ken Martin-

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Sunny Gurule
Reviews 1
2020-11-17 00:46

(Kyle Jones)

(Kyle Jones)
I never write reviews, as you can see from my profile. In this case, I felt the need to write how amazing Kyle Jones was at managing the property I rented. Not only was he personable (which always helps) but he was extremely professional, which made me feel safe living a lone. He met ...

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HI Reputation
Reviews 1
2020-11-14 04:53

If you're looking for a diligent and sharp-witted ...

If you're looking for a diligent and sharp-witted negotiator, ask ONLY for Ruth Wood. She's one of the best realtors I've had the pleasure to work with, and I've bought and sold a good number of properties over the years. She got us a beautiful country style home in Plant City that was EXACTLY what ...

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Benjamin Miller
Reviews 1
2020-11-05 03:56

We have not heard from HRG since before the Pandem...

We have not heard from HRG since before the Pandemic of COVID19. No emails nor any updates for residents and tenants to know about billing or any concerns. The only email received was confirmation of the rent getting paid.
I think they need to work highly on their communication skills with their te...

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Alvin Harvey
Reviews 1
2020-11-02 19:42

Was somewhat apprehensive about renting my home, b...

Was somewhat apprehensive about renting my home, but Colin Gill helped make the experience go about as well as possible. He was always there to promptly answer any questions and take care of any problems that arose, and I would not hesitate to use this service again.

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A Carlson
Reviews 1
2020-10-28 17:37

Home River (formerly Home Encounter) has managed o...

Home River (formerly Home Encounter) has managed our rental properties since 2011. We have had numerous property managers during this time, but none of them compare to the professionalism and responsiveness that we have experienced with our current property manager, Nichole Jones. She is always qu...

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Kody Allenson
Reviews 1
2020-10-26 03:06

It has been a pleasure to work with Home River Gro...

It has been a pleasure to work with Home River Group. Our neighborhood association hired their services about a year and a half ago. In that time, we have been able to streamline many of our Association s processes and improve the aesthetic value of the neighborhood through proper vendor management....

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Pedro Cadavieco
Reviews 1
2020-10-25 08:11

It has been a pleasure renting from Home Encounter...

It has been a pleasure renting from Home Encounter now Home River for the past few month. My property manager Marcus Compton is awesome always professional and willing to help in any situation. Thank you for the awesome service you guys offer. And special thanks to Marcus.

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W R2019
Reviews 1
2020-10-23 17:42

Switched over to Home River and have enjoyed the p...

Switched over to Home River and have enjoyed the professionalism they display. Property management is a very tough business to appease all parties. I ve enjoyed good communication thus far and maintained reasonable expectations which have allowed me to appreciate the work Home River and particularly...

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Katherine Perez
Reviews 1
2020-10-23 15:50

SCAMMERS!!! Do not rent with them. They will want ...

SCAMMERS!!! Do not rent with them. They will want to take your deposit under any circumstance. They said they had to repaint my unit (among with a list of other insanely stupid things) and here are the pictures that prove how I took care of this place.

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Don Butler
Reviews 1
2020-10-22 20:10

HomeRiver has been managing my duplex for several ...

HomeRiver has been managing my duplex for several months now. Time and time again, demonstrate their professionalism and knowledge for all good things related to property management. My manager, Bridgette Daniels, and all HomeRiver team members are quick to respond and have well thought out solutio...

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Echevarria Girls Echevarria
Reviews 1
2020-10-20 23:09

We have enjoyed a great professional relationship ...

We have enjoyed a great professional relationship and great communication with the Home River Group team.
I have to say that since Blake Slusher has been on board, excellent communication, so extremely helpful, patient and kind. He is truly an asset for this team or any team. We truly appreciate ...

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A
Reviews 1
2020-10-20 14:51

I am not sure how this company is still in busines...

I am not sure how this company is still in business. They are unprofessional, sketchy, rude, manipulative. We worked with Kyle and he was just a horrible human being overall, which says a lot about a company who would consider hiring someone as awful and unprofessional as him. They make-up charges, ...

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Sandy Brashaw
Reviews 1
2020-10-19 05:57

I would like to just say how happy I am as a homeo...

I would like to just say how happy I am as a homeowner with our new management company. Homerivergroup has been nothing but amazing since taking over our community. Our community manager Tiffany Davis has been hands on and been such a pleasure to work with. I m so glad we made the switch.
Thank you...

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SB C
Reviews 1
2020-10-16 13:48

I hired Home Encounter (predecessor to HomeRiver G...

I hired Home Encounter (predecessor to HomeRiver Group) in our gated, deed-restricted Tampa community several years ago when I was President of our HOA. Best decision I made! They are professional, responsive and great at handling the issues the Board doesn't want to. They run inspections very pr...

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Thomas Ross
Reviews 1
2020-10-15 16:44

As A new employee to the company, My family was i...

As A new employee to the company, My family was in hard times.
Everyone @ HOMERIVER Group went above & beyond to help us out.
Brad, Ryan, Anne & all the rest of the family @ HRG I can't thank you enough.
I'm so blessed to be part of this caring & loving company.
The everyday work & the respec...

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Janine Martin-Ruiz
Reviews 1
2020-10-12 17:18

Thank you Rebecca Vazquez for making this very emo...

Thank you Rebecca Vazquez for making this very emotional time for my mom so much smoother. You worked so hard and never gave up and continued advocating for your seller. You are awesome and made the process so much easier than it is. Thank you for always being available to answer and explain!

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matt buckshaw
Reviews 1
2020-10-09 02:27

I'm self employed and had no pay stubs to show Mau...

I'm self employed and had no pay stubs to show Maurice. He worked with us and we showed him some financial records and after some back and forth he got us into a beautiful townhome that my family loves coming home to every night. Maurice was very straight forward and professional. Even after moving ...

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Madison Turlington
Reviews 1
2020-10-02 14:33

I worked with Mr. Maurice Thomas for viewing and l...

I worked with Mr. Maurice Thomas for viewing and leasing a condo and he is undoubtedly the best realtor I have ever worked with. The professionalism, flexibility, and authenticity Mr. Thomas displayed during my time working with him are qualities that are worthy of the highest possible praise, and t...

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C Ware
Reviews 1
2020-10-02 00:51

Tiffany Davis assisted me with getting the correct...

Tiffany Davis assisted me with getting the correct information . She was amazing, friendly, knowledgeable and respectful to the amount of questions and concerns I expressed. Ms
Davis is a great employee.

Thank you again for all of your help.

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Cha Ilusionz
Reviews 1
2020-09-25 08:23

I agree with previous applicants in regards to dea...

I agree with previous applicants in regards to dealing with Realtor (Maurice Thomas), however he is a liar and very misleading. He will communicate in a professional way before signing a lease then after signing a lease he presents other fees associated with the monthly rent such as paying a $10.00 ...

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Ted Swanson
Reviews 1
2020-09-20 10:50

As a vender/contractor getting answers from accoun...

As a vender/contractor getting answers from accounts payable isn't always as easy as it should be. That's not the case here. Jenna Eder and the team are always very prompt in responses to any questions and to resolve any issues. Great to work with.

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K C
Reviews 1
2020-09-20 01:35

We have been working with Karrie Lewis. Her profes...

We have been working with Karrie Lewis. Her professionalism and easy going personality will continue to keep us working with her. She goes above and beyond and is client focused. Thank you for a positive experience, we will continue to recommend Karrie to others!

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jamie serr
Reviews 1
2020-09-19 09:10

Thank you Home River Group and Colin Gill, my leas...

Thank you Home River Group and Colin Gill, my leasing agent, who made my stay of 4 years in one of the most beautiful homes I have ever lived in. Colin was always very prompt at resolving any issues that came up as well as he made it very easy to communicate with him. Colin is the greatest and I w...

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Penny Jaghai
Reviews 1
2020-09-13 14:07

Changed my mind after a previous good review after...

Changed my mind after a previous good review after renting through this company for a mere 5 & 1/2 months. I guess it depends on who is your property manager and if the actual owner is cheap or not. Nice older house with very minimum renovation done to it. Could be so much better with nicer renovati...

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Chris McNutt
Reviews 1
2020-09-12 04:09

This company charges fees for work not completed m...

This company charges fees for work not completed months after approval for work to be done. They are slow to provide information and answers to questions asked while still charging fees. There is not trust or proof that inspections or maintenance is being conducted.

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Hannah Pasol
Reviews 1
2020-09-08 03:04

Great management team! The receptionist at the com...

Great management team! The receptionist at the company, Anabel, is so friendly and very helpful whenever I call or come in with any questions! Our property manager is Karrie Lewis and she has been phenomenal and such a pleasure to work with. She is very friendly and answers all our questions in a ti...

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Lee Williams
Reviews 1
2020-09-06 05:23

I was amazed. I'm not the most technical person, ...

I was amazed. I'm not the most technical person, but I ACTUALLY received a return call so that I could speak with someone about my issues in logging into the portal. Greatly, I appreciated the responsiveness of HomeRiver Group Tampa Property Mgt; they listened to my issue and responded. In this d...

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jack albury
Reviews 1
2020-09-04 12:03

I had a 2 bedroom house in Tampa with Home River G...

I had a 2 bedroom house in Tampa with Home River Group for a year. Shortly after moving into the home the plumbing completely seized up. No functioning shower, nor toilet. After an inspector came out and dug up the septic tank, they discovered that the owner had previously done a makeshift patch on ...

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Gill Hammond
Reviews 1
2020-09-04 07:02

Our community took over the HOA from the developer...

Our community took over the HOA from the developer in December 2019 and as President I have worked closely with our manager Shawndel Kaiser. She is a pleasure to work with. Professional, knowledgeable and detailed. If we had been stuck with the prior manager we would have definitely changed manage...

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Layah Yasharahla
Reviews 1
2020-09-03 16:58

This place is a smoke and mirrors . I have been tr...

This place is a smoke and mirrors . I have been trying to contact Keyanna about a property in Tampa, all she did was send automated messages through her email . Fast forward two weeks later , a property right in my city , Bradenton comes up for rent . Not even knowing this was the same company , I c...

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Patrick Gonzalez
Reviews 1
2020-09-03 00:38

Kyligh Earls is an example of what customer servi...

Kyligh Earls is an example of what customer service needs to be efficient polite pleasant outstanding quality service my name is Patrick Gonzalez I got divorce recently and Kyligh walk me through the all process and as such nice way that she made my day this experience is conferring because let me...

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Sally Buck
Reviews 1
2020-08-28 07:26

Home River group is the property manager for my co...

Home River group is the property manager for my community. This group has done nothing for our community. The community is 3yrs old and is already run down. Dying grass, yards are full of weeds, half dead trees, people parking wherever they want, trash cans out all week long, trash lying around, upl...

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Rae Nowak
Reviews 1
2020-08-26 08:05

I feel good with HomeRiver Group Tampa Property Ma...

I feel good with HomeRiver Group Tampa Property Managment managing our rental home. They are great at communicating . Very thorough in sending response with backup documents, pictures, etc. if needed. Looking forward to working with HRG in the future.

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Kristie Laureano
Reviews 1
2020-08-24 23:45

I found a unit that they had listed on multiple pl...

I found a unit that they had listed on multiple platforms. I fell in love and went through the application process. The person I was working with was Maurice I asked if their were any other applicants interested he stated no and i seemed to be a bother each time I spoke with him. I was advised tha...

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michael watson
Reviews 1
2020-08-24 05:49

My experience with The Home River Group Tampa Prop...

My experience with The Home River Group Tampa Property Management
has been absolutely fantastic. The management employees have always been very professional and respectful. when I have a situation or a problem they solved it In a timely manner. You guys are the greatest thank you. Michael Watso...

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Amarily Torres
Reviews 1
2020-08-20 15:23

Applied for a home and Mrs. Jacobs has horrible co...

Applied for a home and Mrs. Jacobs has horrible communication wasn t specific at all. After I applied for a home I got approved and now she tells me unfortunately my time to turn in the deposit for the house I applied for is up . It should be first come first serve on whoever turns in the deposit fo...

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Angela Lytle
Reviews 1
2020-08-17 23:58

Marcus Compton with HomeRiver under promises and o...

Marcus Compton with HomeRiver under promises and overdelivers. He was able to help us in a sale of one home and purchase of another and made the process a breeze. He really is such a blessing and we will be using his services with HomeRiver in the future for sure!

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Rachel Melendez
Reviews 1
2020-08-16 13:27

I own a unit in Hidden River Townhomes, managed by...

I own a unit in Hidden River Townhomes, managed by Home River Group. Recently, I submitted a request to remove/trim back some evasive brush and dead tree limbs coming very close to my front door and causing mold and mildew issues on my walkway. The management company kept me abreast of the process...

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Jamie Holm
Reviews 1
2020-08-11 03:39

Tiffany Davis has been a terrific property manager...

Tiffany Davis has been a terrific property manager. I enjoy working with her. She is very accessible and responds quickly to any ideas or issues that arise. Thank you Tiffany for all you do to make our community a better place to live.

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Gary Manka
Reviews 1
2020-08-08 01:07

Tiffany Davis has done a great job at fairly and e...

Tiffany Davis has done a great job at fairly and effectively representing the home owners at Richmond Place. It is always a joy to work with her. Her demeanor is friendly, always with a smile, yet very professional. Kudos to Tiffany.

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Jim Kelly
Reviews 1
2020-08-06 05:43

Bridgette Daniels has been my property manager for...

Bridgette Daniels has been my property manager for just a short while, yet has proven to be an excellent manager. She's focused, willing to train (me :-) and has exceeded my expectations. She sets a very high bar. Thank you, Bridgette!

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Maria Maholick
Reviews 1
2020-07-22 16:33

I have rented woth home encounters now home river ...

I have rented woth home encounters now home river group for 3 years now the price I have paid for rent is on par with the area. This company is next to impossible to get repairs done with. They do not fix things even after being asked multiple times and jumping through all thier hoops. They have fix...

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Tamara Sims
Reviews 1
2020-07-22 13:15

I can t say enough about Richard Schrutt. You woul...

I can t say enough about Richard Schrutt. You wouldn t believe the rats nest that our community was in prior to when Richard became our property manager. He s an incredibly hard worker and is always on top of everything!
I d also like to add that Courtney Jedlicka, Richard s assistant has been amaz...

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Les Magee
Reviews 1
2020-07-20 04:39

We worked with Marcus Compton for many years. In h...

We worked with Marcus Compton for many years. In his capacity, both as a manager for our rental property and later as the listing agent for a property sale, he met our every need. Marcus was extremely capable in negotiations and very reliable in following up on all details. We enjoyed working with M...

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Jennifer Davila
Reviews 1
2020-07-17 00:13

Heather K. is an absolute pleasure to work with!! ...

Heather K. is an absolute pleasure to work with!! She is super expeditious and friendly. As a title agent, I have worked with my property management companies and Heather K at HomeRiver Group is one of the best. Thanks Heather!!

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Natalie Pilkinton
Reviews 1
2020-07-16 05:56

Maurice Thomas and the HomeRiver Group are profess...

Maurice Thomas and the HomeRiver Group are professional and efficient. I needed to move ASAP due to a family emergency and HomeRiver group found me a place and I signed the lease in less than 1 week. Maurice was understanding and determined to help me. I would highly recommend choosing this company...

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Vincent Vella
Reviews 1
2020-07-14 07:38

The very few issues I have had, have always been t...

The very few issues I have had, have always been taken care of with no issues at all. Kevin, HOA manager has always made it very clear to me if I ve had any issues or our community he will be there and sure enough he s never failed me or my community.

Thank you Kevin for always being a stand up g...

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