I have rented woth home encounters now home river ...

I have rented woth home encounters now home river group for 3 years now the price I have paid for rent is on par with the area. This company is next to impossible to get repairs done with. They do not fix things even after being asked multiple times and jumping through all thier hoops. They have fixed the majority of things when leveraged against not signing a new lease or things of that nature. I still have a malfunction stove, broken fridge filled with roaches, and non existant microwave. The microwave was melted when my stove malfunctioned and almost burned down the house about a year ago. Only one of the four burners work right if at all. One sparks which caught grease on fire while i was cooking. I have fridge they replaced when the 1st one died was infested roaches. The guy who is our contact named Kyle is a young kid who rarely returns texts or calls. They use some good contractors and some very rude ones. This place you would think would want to keep the tenants happy especially long term tenants. I mean a fridge without roaches , a working stove , and microwave wouldnt be more than 300 dollars used. I sent them a certified letter putting them on notice to make repairs but more than likely I will have to do myself and deduct from rent. The fact they would solve the pest problem instead of continuing to pay pest control that is in effective by replacing a fridge would seem logical. This is kind of a long rant born of frustration. In the end the management company is frustrating and doesn't yield results unless you hound them like a credit collector and then you still wont get everything done. They tend to have cheap properties but mostly because they cant get a premium for them because of thier customer service and lack of follow through.