UWS Reviews

The City of Maywood in California once again drops the ball and doesn't make the right choice for residents and businesses. Universal Waste System is the 4th (Trash Company LITERARY TRASH COMPANY) the city has now hired to do a simple job. They say the first impression is the most important and as of March 7, 2020 UWS closely mirrors Commercial Waste Services. All I can say to those who will surely be affected by this company is brace yourselves. #MAYWOOD STRONG

worst customer service everrrr. Rude lady on the phone with no respect. i forgot to get the names . The business owner should feel shame to have these kind of staffs .

We had Universal Water System install a complete system including RO and both of the installers were very professional and knowledgeable about the systems and answered all of our questions. We will recommend them to all our friends and family.

They need to take classes on how to treat their customers, poor customer etiquette, very rude and unprofessional
Amanda, thank you for being so rude to me I found a company that can provide better service and cheaper i found out I had options

The worst trash company and system in place with LA. Can never get anyone on the phone and you need to call 3 different numbers to deal with any issues. They should hire some qualified people to run the business.

Very bad, was forced on our building and have missed multiple pick ups and lost gate code.

Skip my trash two days in a row after being scheduled. I called to talk to the dispatcher she had a bad very bad attitude hung up on me twice. They do not know how to support the city of Maywood, Maywood we should fire them

Absolutely abhorrent. We had another company we were perfectly happy with, but thanks to The City mandating we had to use this company because of some contacts they signed, we were forced to switch. It has been a constant struggle to get consistent pick ups, they'll miss days and still charge us for service on those days. We've tried calling them, the city and nothing. No resolution at all. It's frustrating and makes it difficult to run our business efficiently.

The drivers are easily the laziest with the poorest work ethic by far. Always looking for an excuse not to do there job and when they actually do they leave trash everywhere. One star is way too many for sure

funny thing that a customer service named Karen ( ) was giving me passive aggressive answer when confronted with the fact that my broken bin that their truck broke wasn't replaced yet and everytime i called, it always says it's scheduled for the next week....EVERYTIME. bad thing is we r stuck with this company. i dnt get why we homeowners dont have any choice.

PLEASE ADVISE DO NOT USE THIS COMPANY THERE ARE HIDDEN CHARGES WHEN YOU CLOSE OUT YOUR ACCOUNT. OR HAVE A DUMPSTER REMOVED. THEY RUN CREDIT CARDS WITHOUT A CC FORM AND AUTHORIZATION.... DONT USE THIS COMPANY CALL ANOTHER

Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month because they drivers are most of the time behind

If I could give it neg stars I would... 7 days since I scheduled my large item pick up and they call me today to tell me it will be picked up tomorrow...8 days?!? To pick up 4 items... What a joke...

Can't really do much if they just dont pick up the trash, being that it is a monopoly and all. Can we just go back to having the city handle this? or whoever used to do it, when it was picked up a regular basis?

worst company ever! hate the staff and cant even get a single call back from these douche bags

This company was forced on me and has been a nightmare to deal with. Apparently they won some sort of bid that I was not notified about. They never switched the trash can out to their own. They are still using the old company's trash bin. I never signed a contract nor agreed to the ridiculously high prices. I always seem to be "behind" on my bill and they charge in advance for the month. I don't ever receive their notices. They're sloppy, over priced and horrible! I will be seeking legal action against them if needed and reviewing all my options as mentioned above I did not sign any agreement nor agree to their services.

I d cancel my service but I can t choose other company.

This is a horrible, rotten company and their customer service is horrendous. They will straight out lie to you that they will do something ( an un-emptied bin that you need them to return to empty, a large order pick up that you had scheduled etc..) and will never fulfill the request. How they were rewarded the license to serve is beyond belief I literally despise this company. The only thing they are capable of doing is sending their bill to be paid.
Not enough words to describe my loathing of UWS.

I've only had great experience. I read the negative reviews and have to say, some people can't accept responsibility for their own actions.

This is the worst company ever. Their driver on 12/4/2020 put our recycle bin in his truck and drove away. We have been waiting for 15 weeks to get it replaced. I have called twice a week since, and spoken to many different Customers Service personnel, that have all lied about when it will be replaced.

Trash monopoly poor customer service, not on time, missed pick ups, . Not responsive

Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month becasuse they drivers are most of the time behind.

I have been asking for new trashcan s for three months And six phone calls. They knock over my trash cans and will not pick them up. They came for a special pick up of my green waste that was tied and bundled nicely. Instead of driving the truck straight up the driveway with the box in the front to pick up the pile. They decided to back the truck up and drag everything around the truck. This left a huge mess on my driveway. When I asked him to pick it up they said they didn t have a broom or a snow shovel. Do not use this company ever.

UWSI service has been Lousy lately drivers are unprofessional they take up middle of roads that are narrow to begin with collection service is the real problem if it's not one container that doesn't get collected it's the next today in Azusa Blue Container was never picked up last time it took 2-3 days to return to collect same Blue bin. PISS-POOR MGMNT. !!

The guys who come pick up our trash are very nice. I feel for them.
We have no recycle pick up and if you miss trash day you are screwed. I would rather pay more for a local larger company. Road Runner literally picks up a block from us.
Thanks Sandoval county for putting us and recycling at the bottom of your importance list!

This is a trash company...like complete trash i ordered a extra bin almost 9 weeks ago and I keep getting the run around saying next week next week...3 weeks ago the guy who delivers the new cans drove by my house with 20+ new trash cans went to the end of the street and turned around and left..I tried to wave him down but he just drove off... I called and spoke with a lady who said next Thursday you will have your cans and its already next next next Thursday and still nothing I just called and now its next Thursday

My recycling can was destroyed by the very workers picking up the recycling. Now I have to wait til the 25th of January there is no way to roll it back to the yard. The trask was destroyed!!

Employees were polite and spent time with me to answer all my questions

Worst service ever they dont pick up on time, overcharge, and complain if the trash is lifting the lid. Multiple times they said I did not pay when in fact I have the canceled checks to prove their accounting stinks as bad as their service.

Horrible experience we took our trash bin out a little late. I seen the driver just drive away. I called immediately to have him come back and company wanted to charge me 15.00 to have them come back out when he was still in the area.

This place is a joke the staff working here. EMPLOYEES Have no manners always drop trash on the street in front of my home and neighbors home. I call and complained and got attitude. DO YOUR JOBS. WHEN SOMEONE PAYS 4 A JOB U DO IT JUST MORALS U AINT GOT ANY. BTW IT WAS CAUGHT ON CAMERA MORE THAN ONCE. ALSO CAMERAS DONT LIE. SHAPE UP.

tends to skip days and always unresponsive. also did not pick up trash for trivial reasons like a car was blocking even though there's another gate that is unlocked and is the one that's actually meant to be used for the bin. just lazy service overall. this monopoly stuff needs to end

This is my regular trash company. They are the worst. They are lazy and dirty they don t care if they drop trash and they will decide to not take your trash with no explanation when we are the ones paying for the service.

I live in Los Lunas New Mexico and our trash was a day late from the fourth of July Holiday. However when they did come by my home today on the 6th of July when emptying our trash can into the truck when it shook the can trash from inside our can fell into the street and they drove off and left it there. Called the # just to be told that she is not sure what the guidelines are in New Mexico but she would transfer me over to the office here. A recording came on and prompts you to leave a brief moment and phone #, then the recording hangs up on you. What the hell are we paying for if they just dump our trash in the street. NEVER had we had a problem before with our service but to be told they do not know what the regulations were for New Mexico from California ? Really , I should hope that there would be NO difference. I do not know of any state that loves to go out and pick up trash that fell out of there can because of their own driver banging the can around and letting it fall on to the street for the home owner to pick up. I saw this happen from my up stairs window and by the time I got down stairs they were gone. I thought we were dealing with a waste company that did a good job but I guess we were wrong. Clean up YOUR MESS>

I'm a property manager, and I knew once ONE! Company had the monopoly on the waste circuit, here in Los Angeles there would be problems. Constant late or not even picked up garbage bins, or this "new" system by constantly leaving our bins out on the streets overnight!! Letting everyone passing by puck thru it. I was even assured by some hipster rep from the city who cane out and told me this is a better "system" and there would be any monopoly or lower quality in service. This is all about

I recently had to switch to UWS from Athens when I relocated my business. I saw the low reviews and thought it had to be a mistake or the work a few disgruntled customers but, in fact, it's entirely true. In just six months they've missed 6-7 pick-ups. When you reschedule they will often show up before business hours and report they couldn't collect your waste because of the locked gate. Dealing with them is futile - one customer service rep told me it's 'just really hard' scheduling service,' so they can't promise pick-up.

worse service and highest prices and we cannot do anything about it!

The city instituted a trash monopoly. As a result, our costs have gone up by a large margin, AND the quality of our service is MUCH worse. Trash service was perfectly fine before the monopoly. Since the monopoly "RecycLA", we have had missed trash dates, refusal to move the bin outside of the gates, trash in the parking lot, etc.

Aside from the companies that got granted a monopoly on the market, I wonder which politicians got paid to pull this off...

Charging $246.13 per month plus $ 28.39 for overfilled container, because the miss 2 pickups
This is robbery!!!!!!!!!
Worse thing about this is that is monopoly! You don't have a choice!

This company should not be in business. They provide the worse service. The employees who pick up the trash are the laziest people to walk this planet. They cannot get out of their truck to move a trashcan 1 foot away so the new mechanical truck can get to it. Instead they put a red tag because a neighbor decided to park to close the night before. Back in the day they trash company would actually get out of their vehicles, lift up trash cans and empty them in the trash track. This company is literally garbage. Bring Athens back to our area!!!

Wish I could add pictures of the mess they leave on the front lawn of my apartment the one time a month they finally decide to pick up the trash. Their excuse is that there are cars in the way but I have lived in this building for many years and that was never an issue before. Useless and still charge for services not rendered

Office staff has the worst telephone and customer service skills. Drivers are crooked! They won't take a bin of mine because the lid was slightly open, but will take bribs to dump a day care Blue, Green, and 2 Black bins full of trash! I hope they loose their contract and L.A. County gets another company!

As a former employee, they are currently involved in 3 lawsuits. One of which an employee died because the company did not want to pay to have conditioning fixed. Management, HR, and the owner knew about it but saving money is all that matters. Also, they have been removing overtime hours and normal hours for years. The lack of safety equipment that deals with HIV needles in some of the trucks has been zero. Some of the employees are illegal immigrants which would explain why they did what they did.

I closed my account 6 months ago because I moved and I'm still receiving bills for the service. First bill I got and I called it was taken care of, they admitted to their mistake. Second bill is 3 times as much and when I called the lady said she needed to call the driver to verify if the container was still out there and she wanted my number so someone could call me back because she couldn't find anything showing I ever canceled my service.

FYI, if you live in the Los Lunas area it costs 5 dollars to take your trash yourself to the dump, just cover it with a tarp.

UPDATE: They never called me back I had to call them back the next day. They said they closed my account, again. I requested a letter stating the account was closed get sent to me for my records for future reference.

Terrible response time and way over priced service on the phone for 30 min waiting to never get answered left a voicemail never returned my call...