Kristie Laureano Review of Home Encounter
I found a unit that they had listed on multiple pl...
I found a unit that they had listed on multiple platforms. I fell in love and went through the application process. The person I was working with was Maurice I asked if their were any other applicants interested he stated no and i seemed to be a bother each time I spoke with him. I was advised that it would take 2-3 business days for my application to be processed, I applied on a Saturday then told to resubmit some documents on the next Monday and didn t hear back so I reached out to Maurice on Wednesday afternoon and again seemed like I was his last priority. This was very frustrating seeing as I advised to him the importance of the time frame I was working with, again not seeming to be his problem. He didn t answer my call and sent me a text saying that the property manager was reviewing my application and would reach out to me that afternoon for sure and that two other applications were also submitted, I then received an email at almost 11:00 at night on a Thursday 6 days in and 4 of those being business days in the email it said that they decided to go with another applicant, at this point I was confused since I asked if their was any other interest and he told me no. The email did say that they were willing to refund my application fee. I would sure hope so after all the frustration and brush off I got from the rep. Being late I couldn t speak with I m until the next morning and when I spoke with him and asked about the other applicants and why he I had already told me that no one else had applied, his response was that he does not like to toe up with kids that other people have applied because it seems to deter them from submitting your application I had already told me that no one else had applied, his response was that he does not like to toe up with kids that other people have applied because it seems to deter them from submitting your application. At this point I could care less whether I was approved or declined from them I just wish that there was more honesty and transparency and that I was treated a little bit more understanding in my situation. I feel as though I ve wasted my time and Put me in a tough Position to find something else at this point. it s great that they re refunding that application fee but I explained everything to the agent and asked questions so I had a better understanding of what the scenario was for me to decide whether to apply or not and I feel like the information I was given was not correct and would ve deterred me from applying just as the agent stated I m frustrated with this company and I do not recommend using them. And when I received the check for the application fee and the bank needed to call the verify it Maurice refused to verify the payment so again no help and obviously not his problem
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