Holmes Tuttle Ford

3.7 · 432 reviews
holmestuttle.com Write a review
C
Cristina Hasigan
Reviews 1
2020-09-26 11:07

Service department had two items to work on, one w...

Service department had two items to work on, one was done the other was aggravated...a simple change in a door handle turned out into my door would not lock...Deceiving "free" inspection by service technician was not performed, I know since my Explorer was just inspected in McLean, Virginia and the...

Read full review

J
John G
Reviews 1
2020-09-24 14:36

I had a warning light on my passenger side airbag....

I had a warning light on my passenger side airbag. I called to bring it in and the call was returned the same day .I took the vehicle in and the light was performing correctly but different than the manual stares. The service adviser and manager were very helpful and I will use them for any service ...

Read full review

M
Mike Partridge
Reviews 1
2020-09-23 06:20

Maintenance For Life-

Maintenance For Life-
Made an appointment...hour to hour and a half.
Took over 2. "We're sorry sir, the advisor went to lunch."
First line item on the work order states: " Upon inspection technician found that battery tested below factory specifications."
No readings were included on my work ord...

Read full review

W
Wesley Giles
Reviews 1
2020-09-21 22:52

I've only paid to have two or three services done ...

I've only paid to have two or three services done at this dealership and the rest have been the countless recalls on our Fusion. I've lost count of how many times this dealership has screwed something up on my car. I found out today that when I had my windows retinted due to vertical scratching on t...

Read full review

J
Josh Dubs
Reviews 1
2020-09-17 14:31

We worked with Aaron and he did a great job helpin...

We worked with Aaron and he did a great job helping us find the right vehicle. He pointed out special incentives as well as helped find several financing options.
Once we went through the buying process he made sure we knew how to use all the features of our new vehicle before we drove off. Great...

Read full review

D
Diego Galindo
Reviews 1
2020-09-17 11:26

Great experience! I bought a car recently and Jorg...

Great experience! I bought a car recently and Jorge Beltran really exceeded my expectations. He went above and beyond answering all my questions and helping me throughout the entire process. Gilbert, the finance guy was also amazing and has been on top of the details around the agreement.

Read full review

K
K. A.E.
Reviews 1
2020-09-16 14:19

BEYOND PLEASED FROM SALES TO SERVICE :))

BEYOND PLEASED FROM SALES TO SERVICE :))
I went in on a Saturday for my oil change. Jeff advised me of the approximate wait time without an appointment (2hrs) I reached out to my sales rep (Kevin Fee) and he called me back within 5 min of my message. My Boy (F150) was taken care of within 1 hr of ...

Read full review

B
Bob Rouda
Reviews 1
2020-09-15 20:36

Horrible experience with Holmes Tuttle Service Dep...

Horrible experience with Holmes Tuttle Service Dept.

We made an appointment for an inspection for an oil leak, to be followed by an oil & filter change IF we decided it was needed after finding out about the oil leak. Was told process would take less than 1-1/2 hours.
We made an appointment (3 d...

Read full review

S
Sara Bogan
Reviews 1
2020-09-15 02:52

They do not deserve one star! I went to them when ...

They do not deserve one star! I went to them when I was shopping for my New Ford Explorer and they were less than helpful answering my questions. I did purchase, but not with them! That is not the worst of it. I have had multiple interactions with their service department and they have all been terr...

Read full review

T
TONETTE DE ROCHER
Reviews 1
2020-09-11 12:47

Great service and wonderful staff

Great service and wonderful staff
Doug Benz gave us fantastic service and help so much. He took care of everything that was asked of him, and got us lunch, a big thanks .

Read full review

M
matt z
Reviews 1
2020-09-03 21:49

Very disappointed. I normally go to the ford deale...

Very disappointed. I normally go to the ford dealer for my service, but this was my first time at this location since I've relocated to AZ.

All other ford dealers give you some kind of courtesy car wash. Didnt happen in either of my 2 visits. Last visit the mechanic left his greasy hand prints on...

Read full review

E
Eugene Fera
Reviews 1
2020-09-03 12:56

If there was a zero stars I would be selecting it....

If there was a zero stars I would be selecting it. I recently purchased a new car from this dealership and had a few questions about a month later. Over the course of about a week I left 3 messages with the finance person asking for a call back. After not receiving one after 3 attempts, I reached...

Read full review

J
Just Right Mattress Outlet
Reviews 1
2020-09-02 05:43

This is our second purchase from Ramon. Our daught...

This is our second purchase from Ramon. Our daughter also just recently purchased from Ramon. We actually looked around for two days at a few other dealerships. We narrowed it down to one Ramon had and one at another dealership. Ramon was very patient and gave us our space while we discussed. After ...

Read full review

L
Lupe Salzman
Reviews 1
2020-08-28 23:55

Great service, very Pleasant employees. Only one s...

Great service, very Pleasant employees. Only one small thing. At the Cafe area , I noticed one of the employees left her purse on the counter all this time I was there for over an hour and a half. And her purse was still sitting on the counter that's a health problems. Other wise great service.

Read full review

D
Diana Abner
Reviews 1
2020-08-28 04:13

So far not a good experience with customer service...

So far not a good experience with customer service. Sadly, they offer no transportation for recall repairs/services. Not sure why this is as this is a Ford's manufacturing error. This is poor service on Ford. I moved here from a semi small town, customer service is a lot different. Will have to...

Read full review

N
Nimer Alkhatib
Reviews 1
2020-08-27 23:36

My name is Nimer and I work in The University of A...

My name is Nimer and I work in The University of Arizona. I have never experienced a bad service as I have received from this dealership. My Ford Fusion was under warranty of Land Rover dealership. Both service managers at both dealerships know each other. I got check engine light on and the service...

Read full review

J
Jenny
Reviews 1
2020-08-18 19:58

My friend has 2016 new ford fusion and its been in...

My friend has 2016 new ford fusion and its been in the shop for 10 days. He called to check if its was close to being done and they told him basically they haven't touched it yet. That some load of bs to have someones car for that long and giving him the run around. This ford doesn't deserve a star....

Read full review

M
Matt Racine 1611
Reviews 1
2020-08-14 02:44

I took my van in to have multiple issues addressed...

I took my van in to have multiple issues addressed. My service advisor s name was Mike Hill. He is super unprofessional, rude and has 0 customer service skills. I spoke to the service manager about the issues I was having and he gave me no resolve nor did he apologize for his employee s terrible beh...

Read full review

A
Adriana Vejar
Reviews 1
2020-08-11 22:04

I went in yesterday to see if I could trade in my ...

I went in yesterday to see if I could trade in my car and get a newer one. I was worried because I don't have good credit and on top of that, I had negative equity on my old vehicle. When I first got that car, I spent all day at the dealership trying to work out a deal with the banks and finally got...

Read full review

T
Terry Munoz
Reviews 1
2020-08-10 09:32

We bought an amazing 2018 F-150 which we're totall...

We bought an amazing 2018 F-150 which we're totally and completely in love with, Your staff are second to none.
, especially Joey who not only is a great sales person is one man that Terry and I have been Bless to have met and consider him a true friend. He's completely honest and treats cus...

Read full review

K
Kathleen Ranf
Reviews 1
2020-08-10 08:02

After reading multiple negative reviews, I was con...

After reading multiple negative reviews, I was concerned about taking my car in for service. Traveling from out of state with an engine issue, I decided to give this service department a try. They were not only fast, accurate, and efficient, but the staff went out of their way to make me feel welc...

Read full review

J
JD Shumaker
Reviews 1
2020-08-06 15:49

I am a avid Ford enthusiast and I love going to th...

I am a avid Ford enthusiast and I love going to the dealership to look at their new vehicle lineup and used vehicles. Their salesman are very attentive but to the point of annoyance, in that they want ty our information no matter if you want to give it to them or not.

Their service department is ...

Read full review

S
Somayeh Shunk
Reviews 1
2020-08-05 07:03

We had a great experience with Bob Schmidt this pa...

We had a great experience with Bob Schmidt this past Saturday while purchasing a new car. He was very patient with us, did not try to hard sell us and took several hours of his time to get everything set up for us to feel comfortable with our new car. We couldn t have asked for a better sales person...

Read full review

J
JoAnn Rizzo
Reviews 1
2020-08-03 14:31

I moved to Tucson April 2019 and I had to take my ...

I moved to Tucson April 2019 and I had to take my car in for an oil change. I went to Pep Boys and I was charged $75 and they did not even do a 30 point inspection. Dissatisfied customer. Time came around for another oil change and I made an appointment online for a Saturday appointment at Holmes Tu...

Read full review

D
Dan Conway
Reviews 1
2020-08-02 10:00

They took care of my Motorcraft Battery that was o...

They took care of my Motorcraft Battery that was originally installed by Galpin Ford in Dewey Arizona, which they Screwed up by not tighten cleaning the battery cables before installing a new $200 battery. Holmes Tuttle Ford professionally assessd the situation and took care of it for me

Read full review

G
GEOFF CROSSLEY
Reviews 1
2020-08-01 00:24

If I could put less than 1 star I would. My paren...

If I could put less than 1 star I would. My parents went in last July to trade-in and purchase a new car. They are on a fixed income( they are 75 years old) and was trying to stay close to their current payment. They walked out with a $687 payment (almost $300 more than their current payment). L...

Read full review

L
Lee Villines
Reviews 1
2020-07-25 21:46

Overall good, minor issues with repair, Garrett He...

Overall good, minor issues with repair, Garrett Herring and Jason Davis, service director, have acknowledged and corrected all the issues with my car! The car ha s never performed so well, these gentlemen can handle any issues. Thank you so much!

Read full review

L
lewisjrfamily
Reviews 1
2020-07-24 20:16

I was recently in the market for a truck. However,...

I was recently in the market for a truck. However, I wanted a specific truck that was lightly used and within my budget. I started at Watson but the atmosphere there was very hostile. So I took my business across the street. I was lucky enough to meet Henry, who was very relaxed and comedic at best....

Read full review

C
Cesar R.
Reviews 1
2020-07-24 02:04

Avoid this place like the plague, my wife and I pu...

Avoid this place like the plague, my wife and I purchased a vehicle less than a year ago and already it needs major work done to keep it running. They're incredibly rude and condescending once they have your money and it's gotten to the point we've contacted an attorney to figure out how to handle t...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn