Sara Bogan

Review of Holmes Tuttle Ford

They do not deserve one star! I went to them when ...

They do not deserve one star! I went to them when I was shopping for my New Ford Explorer and they were less than helpful answering my questions. I did purchase, but not with them! That is not the worst of it. I have had multiple interactions with their service department and they have all been terrible!!! There have been multiple occasion where I literally can't get a hold of service. Then when I have they have given me improper information and terrible customer service. I made an appointment and clearly explained what I needed for both of my Ford vehicles. When I arrived they had not set up the appointments correctly and told me there was nothing I could do and would have to wait in line for hours. After being incredibly frustrated the service manager stepped in and "handled" the situation. In the end even though I was told it would take less time it ended up taking hours. It was past lunch time and their waiting area is not child friendly at all. I had three children and was very pregnant at the time. Their play room for kids is a joke. I will never go back. I instead choose to drive an hour to N Oracle Ford who is wonderful! Their customer service can't be beat, it is very clean and their kids playroom is amazing!