Wesley Giles

Review of Holmes Tuttle Ford

I've only paid to have two or three services done ...

I've only paid to have two or three services done at this dealership and the rest have been the countless recalls on our Fusion. I've lost count of how many times this dealership has screwed something up on my car. I found out today that when I had my windows retinted due to vertical scratching on the tint that they didn't put the felt stripping back in right after performing recall work, which ruined the window tint. They also didn't screw the shields on under the car when they replaced the power steering (a $1,700 job) so those were mangled up. When they replaced the shield they replaced the wrong one, which I didn't even bother bringing up, because I really don't want anyone at that dealer touching my car again. They didn't tighten all the bolts on the heat shields around the exhaust either after replacing the steering so we had to deal with the sound of metal clanking every time we started the car until they fixed that. They also put the wrong tires on my car and charged me for the ones that were about twice as much! (It took the service manager coming out to get this resolved with the right tires on). Steer clear of this dealership. I'll probably take the car to Phoenix for recall work from now on. It's already frustrating enough when your 2013 Fusion is falling apart... dealing with the extra BS isn't worth it.