Exclusive Property Management

3.1 · 100 reviews
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Todd Hanley
Reviews 1
2020-11-24 10:45

by far the worst property management company in al...

by far the worst property management company in all of Florida. I have been dealing with PM's for years and I have never been treated like nothing but a number from these completely-unprofessional associates. They overcharge for application and when they decline you after 3 days they REFUSE to elabo...

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Sandra Lee
Reviews 1
2020-11-20 03:30

Very satisfied with employees I have been in conta...

Very satisfied with employees I have been in contact with.
When I call Exclusive I have the option to talk to an actual person, not a recording, if I so choose. These are courteous people who have the answers to your questions. This is in stark contrast to my experiences with our previous managemen...

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Terri Durden
Reviews 1
2020-11-13 06:11

They seldom appear at our monthly HOA meeting each...

They seldom appear at our monthly HOA meeting each month and when they do they say they will take care of certain problems and then don't. And just try to get a hold of someone they never return calls. We were promised a website where we could get copies of our monthly meetings or problems we might...

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Meghan Burns
Reviews 1
2020-11-11 01:16

Quick service, knowledgeable and very hely I calle...

Quick service, knowledgeable and very hely I called on behalf of a mutual customer about needing an ARC form and the girl (. I think Jodi) was so incredibly efficient, knowledgeable, knew exactly what needed to be done and was so kind and helpful. If she s this kind to the roofing contractors I can ...

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Michael Brutto
Reviews 1
2020-11-03 10:49

This company recently took over the property manag...

This company recently took over the property management duties in the association in which I reside. We had several issues, prior to their takeover, which had nothing to do with them. However, they immediately came in and started to add "processing fees" to our monthly payments. They have further co...

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LE GEND
Reviews 1
2020-10-23 13:49

Terrible company, do not let them into your commun...

Terrible company, do not let them into your community. They will systematically raise all of your monthly payments and your votes will not matter. Since your votes don t matter they also will hit you with at least 2 assessments per year. To make matters worse they will send you random letters with f...

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Kathleen Fish
Reviews 1
2020-10-21 02:01

Excellent service! Ms. Skinner received my email f...

Excellent service! Ms. Skinner received my email first thing this morning and went to work immediately supporting my concern. The communication was clear and completed in a timely fashion. I am extremely happy with how she was able to support me during this time, concerning my property.

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Raymond Cook
Reviews 1
2020-10-16 07:32

I can truly say that Exclusive Property Management...

I can truly say that Exclusive Property Management, treats Residents with very scant regard, they do not return your phone calls, they don't respond to emails, and they even refuse to give out any number for the Property Manager or anyone in authority, nor will they allow you to speak to any Manager...

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Jennifer R.
Reviews 1
2020-10-03 03:40

I 100 percent agree with the negative reviews on h...

I 100 percent agree with the negative reviews on here! If I could give them 0 stars I would and I am in the process of reporting them to the BBB and even thinking to get my lawyer involved, but don't want to waste any more time and money on them. There is something shady going on with them and a law...

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Pest Relief
Reviews 1
2020-09-28 21:25

Top notch customer service and care I ve had the p...

Top notch customer service and care I ve had the pleasure of working with Marie and Jessica for several years. I work with many property management companies and no management company compares to the care and dedication they provide for their communities. In addition to their above and beyond attent...

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Mike Brady
Reviews 1
2020-09-22 10:37

I live at a property managed by this company. They...

I live at a property managed by this company. They're terrible to work with and offer no guidance how to properly manage our community. As other communities opened up during COVID restrictions, our management company offered no direction to our board, but obviously continued to take the same amount...

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Holly Messick
Reviews 1
2020-09-18 18:15

If I could give them 0 stars, I would. They do no...

If I could give them 0 stars, I would. They do not respond to emails or phone calls, and the time in our condo office is so limited that someone with a 9-5 job cannot even visit without taking time away from work. I am trying to replace my windows and have submitted all of the required paperwork, ...

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VAN & MAGGIE
Reviews 1
2020-09-17 15:01

WONDERFUL ASSISTANCE FOR NEW OWNERS BY JAY! We are...

WONDERFUL ASSISTANCE FOR NEW OWNERS BY JAY! We are new owners just "learning the ropes" of Cypress Bend II. Jessica "Jay" Turnquest has been invaluable in patiently guiding us through documents and procedures in order to get us settled in. Thank you Jay!

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Nickeisha Wallace
Reviews 1
2020-09-14 14:04

If I could rate them a zero I would. They are the ...

If I could rate them a zero I would. They are the worst. The Property Manager especially is a rude, disrespectful and overall unprofessional person. 2 months into an issue submitted to this company, you have to follow up yourself and they still give you the runaround. The manager responds with callo...

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Dia Al-attar
Reviews 1
2020-09-12 22:24

Worst property management ever! These people need ...

Worst property management ever! These people need to go out of business as they are over the top rude and not helpful to residence and owners of the community. They raise association fees and claim they are raising them to help fix certain maintence around the community but that was a lie , nothing ...

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Liana Antunes
Reviews 1
2020-09-12 22:04

If I could give this property management company n...

If I could give this property management company negative stars I would. Not only do they not return calls when you do have an emergency, but one of the girls there just blatantly hung up on me when I was complaining that no one returned my calls and now I have issues on my property. If I would've...

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Paul Waller
Reviews 1
2020-09-07 08:12

If I could leave a review with ZERO stars I would ...

If I could leave a review with ZERO stars I would because they don't even deserve the one star I had to give to start a review! I've lived in my development for 16 months now there are numerous problems in the building and ALL my attempts to get anything fixed including things as simple as replacing...

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Arlene Aceituno
Reviews 1
2020-09-03 08:03

Efficient and timely response to my request This w...

Efficient and timely response to my request This was my first time connecting with EPM and I must say I had a great experience in regards to customer service throughout my request process. Both written and verbal communication by EPM was professional and pleasant!

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claudio gaeta
Reviews 1
2020-08-24 11:35

A very pleasent experience. I own two apartments o...

A very pleasent experience. I own two apartments on building 5 at 2202 S Cypress Bend Dr. I deal with Jessica and Marie, several times and I just have words of praise for them. They are very helpful and very polite, every time. I will recommend Exclusive Property Management over other management com...

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Frank Distazzio
Reviews 1
2020-08-24 06:24

My retired parents are long standing owners of a u...

My retired parents are long standing owners of a unit in Palm-Aire, and EPM manages the property on behalf of the Association. In my numerous dealings with the EPM representatives, I've noticed that there is nothing malicious in their intent, it's based on pure and unadulterated incompetence.

I...

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Jessica McDonald
Reviews 1
2020-08-12 05:52

Best service ever! We had just gone through a horr...

Best service ever! We had just gone through a horrible experience with a property we were planning to purchase. The management company was rude , uniformative, and very poorly run.My lender advised us to find other options to purchase because it was a not well funded, poorly managed community We wer...

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super fidget Habib
Reviews 1
2020-07-25 05:01

Exclusive Property Management does not answer thei...

Exclusive Property Management does not answer their telephone.....this is my third experience and I am just holding on! I asked a question via email and instead of responding, I was told to come to the board meeting to ask questions. How ridiculous!!

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Cheyann Feanny
Reviews 1
2020-07-24 00:10

Absolutely terrible! This company is suppose to be...

Absolutely terrible! This company is suppose to be prestigious but it s the total opposite. I had an incident happen with my community gate in Riveria Isles, where the gate came back down on my windshield and completely cracked it. The community admitted fault due to the guard pressing the wrong swi...

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Tammy Hanson
Reviews 1
2020-07-11 06:10

Excellent Service!!! As a Realtor, I definitely ha...

Excellent Service!!! As a Realtor, I definitely have had tons of experience dealing with Associations and Property Management Companies. Most of those experiences have left a lot to be desired......until now. What a breath of fresh air EPM is. I have contacted them 3 times in the past 2 weeks, and e...

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Jose Perez
Reviews 1
2020-07-08 03:40

Very unhappy with my customer service experience w...

Very unhappy with my customer service experience with Veronique Skinner. She was very rude, unhelpful, and didn't even want to give me her name which is very unprofessional. I had to call back and speak with another associate to get her name. I have a matter that needed to be handled pretty urgently...

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Skylake Gardens
Reviews 1
2020-06-11 22:14

I'm not sure their managers have even read Florida...

I'm not sure their managers have even read Florida Statute 718. This company, Exclusive Property Management Group just started managing Skylake Gardens #1 in North Miami Beach. The first time I was introduced to our manager he was wearing a t-shirt. He seemed as if he were drunk as he slurred his wo...

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Jackie Gonzalez
Reviews 1
2020-06-08 05:00

Ms.Jody and Ms. Heather we're so kind and profess...

Ms.Jody and Ms. Heather we're so kind and professional answering all my new homeowner's questions, I just was making sure my application was done correctly
But Ms Dee should not be in the front desk, not so kind , it seems my questions seem to bother, or It was just ME, it's a shame she was so ...

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asr ekram
Reviews 1
2020-06-03 00:51

Ms. Carol the property manager helped me so much t...

Ms. Carol the property manager helped me so much to get my approval to do my construction fast ,she is so sweet and professional yet super effective . I already am greatfull to her and Hoa board members to help me out fast as I needed very much love the community best best

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Tim Bligh
Reviews 1
2020-05-25 14:18

This management company would not allow my out of ...

This management company would not allow my out of State seller to pay for condo docs over the phone. They would also not accept any form of payment other than a cashiers check. I had no choice but to pay for them using my own funds (on behalf of my seller) & then pick them up them in person. How har...

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elvin villalobos
Reviews 1
2020-05-24 19:31

Our community signed with EPM June 1, 2016 and the...

Our community signed with EPM June 1, 2016 and they have been phenomenal.

I know what terrible looks like, so a bit disturbed by other reviews.

So far it has been a great experience...will see as the months go by and update accordingly. (9 months later....2/18/17 - very pleased with their serv...

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Lori Bergman
Reviews 1
2020-05-21 14:29

The BEST management company our community has hire...

The BEST management company our community has hired in the past 10 years, maybe more. I was president of the Board when we hired Exclusive Property Management (EPM). We had a horrific company prior to EPM. Our association attorneys recommended several companies to us and EPM was one of them. We gril...

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berry moore
Reviews 1
2020-05-20 05:44

If I could give this company zero stars I would. T...

If I could give this company zero stars I would. They are hands down the worst property management company ever! They do NOT answer to emails, calls, or even respond to voicemails. They are responsible for the exterior of our building; however, haven't done a single thing. The landscaping is poor, ...

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Kenny Refaeli
Reviews 1
2020-05-15 05:23

THIS COMPANY IS RASES

THIS COMPANY IS RASES
im jewish and one of their employe did not want to take the trash on pickup day and told me
he wont take trash from a jew
i called the company and complained and send emails to the the property manager ( janet allis)
she did not return my emails or phone calls regarding thi...

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Philthy Sport Fishing
Reviews 1
2020-05-14 13:22

Horrible communication. Woman who answers the phon...

Horrible communication. Woman who answers the phones has the worst attitude! They have no idea on what s going on in their communities they manage. They give mixed info on what s going on with accounts and blow you off when you give them facts. Now I see why we interviewed 3 new property management...

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Brittany Markham
Reviews 1
2020-05-06 02:49

Worst management company I have ever had to deal w...

Worst management company I have ever had to deal with. Nobody is ever available to talk on the phone and it takes days to respond to emails. Over the past 6 years they have not grown from their mistakes and improved in any way.

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Terri Martinez
Reviews 1
2020-05-03 10:34

Working with HOAs is sometimes a challenge. Getti...

Working with HOAs is sometimes a challenge. Getting responses to emails is almost impossible for the most part... but not Chelsea Vinson! She is great.. extremely responsive and provided all the information I needed effectively, efficiently and professionally. It's very hard to find that level of...

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JM Greulich
Reviews 1
2020-04-23 01:46

Exclusive Property Management is a top quality man...

Exclusive Property Management is a top quality management company.
Our association has been with Exclusive Property Management for a long time. The communication with all departments is prompt. The employees are professional and courteous. Mara Carter, our property manager has exceeded our expectat...

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Tony Massa
Reviews 1
2020-04-19 00:34

Two thumbs up for Jody. Called to request some inf...

Two thumbs up for Jody. Called to request some information tax related and miss Jody was extremely efficient, she took care of it within 5 minutes of my very first phone call and got the info on my email. Outstanding customer service! Thank you miss Jody you rock!

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Marc Walther
Reviews 1
2020-04-11 05:15

Managerial Leadership!

Managerial Leadership!
Being a former LCAM, license 0127, and a 37 year resident of Cypress Bend, I am very happy to relay to you that our Manager, Marie Josephs, is doing an outstanding job. She stays on top of each situation and works hard to nip problems in the bud, and correct ones that have al...

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Kirk Manhu
Reviews 1
2020-04-05 22:38

I have complained about illegal parking in my neig...

I have complained about illegal parking in my neighborhood (to be specific, in front of my home and similar homes to mine) for almost four months and this HOA has not been able to resolve the issue. The only action I have seen taken is a sign placed saying "No parking, tow away zone" which is not ef...

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Katherine Nieto
Reviews 1
2020-04-05 09:13

This management company SUCKS! Their open hours ob...

This management company SUCKS! Their open hours obviously don't mean anything. They never answer their phone, and they're rude; they will loose your paperwork and penalize YOU for their mistakes. My only recommendation is STAY AWAY.

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Wendy B
Reviews 1
2020-03-25 20:27

UPDATED: This update is in response to the company...

UPDATED: This update is in response to the company response.

While our community might have had issues, EPM was hired to help get things back in place and the owner promised he could do just that at the interview meeting.

Through the 1 year they were our management company we went through 3 di...

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Erika Kesler
Reviews 1
2020-02-28 03:34

1/11/18: Originally a 1Star Rating, and today I re...

1/11/18: Originally a 1Star Rating, and today I received a call from Chelsea who did advise me that I was going to get a refund for the unit that was taken off the market per owner. I appreciate her assistance and help with this.

12/28/17: Refused to refund my application fees when their owner de...

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Edward Brown
Reviews 1
2020-02-24 20:54

Our condo HOA recently changed management companie...

Our condo HOA recently changed management companies that can be a hassle with stopping the old direct bank payment and coordinating that with the starting of the new company charging correctly. I had a communication with Heather in the new management office who got back to me right away to clarify t...

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Monica Mcleod
Reviews 1
2020-02-12 13:33

Exceptional Leadership! Jay M. is a very respectab...

Exceptional Leadership! Jay M. is a very respectable and endearing gentleman.

He will look after your property as if it was his own and he trains his managers to do the same!

If you want to have a quality team in charge of your home I recommend Exclusive Property Management!

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Jim B
Reviews 1
2020-02-02 22:41

I paid my managment fee and they claim the check b...

I paid my managment fee and they claim the check bounced. I have a copy of the cancelled check, copy of my bank statement showing the check posting and a letter from my bank saying the check was cashed.....and they don't care....they insist it bounced and i should pay that month again.

I will f...

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Gary Mcpherson
Reviews 1
2020-02-01 23:55

Resident at Las palmas homes at Davie .

Resident at Las palmas homes at Davie .
Heather was extremely courteous and helpful on the phone. She had documents prepared for me before my arrival. Heather greeted me very pleasant and took my other documents, promptly scanned and sent correction to my contractor. Neatly put my documents togethe...

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Pat Poplawska
Reviews 1
2020-01-25 14:33

Poor online service; poor communication; overall a...

Poor online service; poor communication; overall a stereotypical poor PM experience. We had the unfortunate pleasure of being tied to EPM for 2 years by our community. After inflated cost, and poor management our community decided to end our servicing. It was not uncommon for payments to be deemed l...

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Juscelino Da costa
Reviews 1
2020-01-11 16:33

Great effort... very well done in all aspects My n...

Great effort... very well done in all aspects My name is juscelino da costa I have a wonderful communication with the manager was a great experience very professional well spoke with all the conversations ... especially with all details with have over all the situation to taking care ..She is very h...

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