Holly Messick

Review of Exclusive Property Management

If I could give them 0 stars, I would. They do no...

If I could give them 0 stars, I would. They do not respond to emails or phone calls, and the time in our condo office is so limited that someone with a 9-5 job cannot even visit without taking time away from work. I am trying to replace my windows and have submitted all of the required paperwork, and couldn't even get an update until i waited on hold for over 30 mins 2 days in a row, as well as emailing several times. Apparently, there is only 1 person in each department at any given time, and when that person leaves for vacation, time stops. And when I finally get a human on the phone, they have no customer service training at all, and proceeded to be very rude to me.

EPM has no interest in serving the community, they simply do the bare minimum to keep the checks rolling in.