Cotton Cloud Futon

4.8 · 134 reviews
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Holly Ho
Reviews 1
2020-10-27 07:08

I purchased a wood bed frame from Cotton Cloud. Lo...

I purchased a wood bed frame from Cotton Cloud. Love it - smooth and beautiful wood work. A few month later, I could not find the tool and assembly instruction when I need them. I went back to the store to inquire help and Sakeena was very patient and helpful. This experience makes me feel that Cott...

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Aries Woman
Reviews 1
2020-10-25 23:45

Cotton Cloud Futons has always been my favorite pl...

Cotton Cloud Futons has always been my favorite place to buy futons, and I have bought several over the years. I have also bought furniture.
They came to deliver my recent order and were running early, which was so appreciated! Then when I discovered I'd ordered the wrong size, they took it back an...

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Erik Dewhurst
Reviews 1
2020-10-21 07:15

Great place with great products.

Great place with great products.
This is a Oregon owned place that sells Oregon made high quality futons and futon mattresses. They custom make futons based on a sizable catalog of frames, finishes, sizes, mattress construction, and fabrics.

I just bought one today and I'm so happy with the proc...

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Colette Nelson
Reviews 1
2020-10-16 23:59

We worked with a young man named Nick. He was very...

We worked with a young man named Nick. He was very knowledgeable and really helped us. We are from out of town so we had to be quick and make choices. Because he knew the product it was easy. We needed to come back and pick up something we ordered. The staff working there is very friendly and kin...

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magda jeanne
Reviews 1
2020-10-14 17:39

What a lovely place to buy a bed you can feel good...

What a lovely place to buy a bed you can feel good about. I had somewhat unreasonable expectations about what bed I wanted and how to use it, but the sales associate helped me make the perfect decision for my space :) He also let me know about layaway and I look forward to upgrading my frame and che...

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Andrew Klopfenstein
Reviews 1
2020-10-12 05:33

These guys get a 5 for service, and a 2 for qualit...

These guys get a 5 for service, and a 2 for quality.

I purchased one of their foam and cotton mattresses and it immediately started to compress. All the rotating and flipping I did barely seemed to make a difference at all. I've had the mattress for 10 months now and there is no way it will make ...

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Belinda Green
Reviews 1
2020-10-11 05:52

I came to Cotton Cloud as an educated purchaser, h...

I came to Cotton Cloud as an educated purchaser, having done a lot of research online as well as seeking out highly rated local sellers nearby.

Cotton Cloud did not disappoint with warm and friendly service by DeAna right from the start. DeAna made me feel comfortable trying out a couple of diff...

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Juanita Remien
Reviews 1
2020-10-10 03:51

Sakeena helped me pick out the most awesome futon ...

Sakeena helped me pick out the most awesome futon frame, futon and cover. She was knowledgable about the products, taught me how to set up/break down the futon sofa and made the arrangements for delivery and set-up. Yea Cotton Cloud!

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Tyler Klein
Reviews 1
2020-10-04 18:58

I was lucky enough to enjoy yoga on a cotton cloud...

I was lucky enough to enjoy yoga on a cotton cloud mattress as part of a free yoga series occurring every couple of months. Diana (sp?) made my week. She ran me through a lovely waking yoga routine that I want to bring into my home, and it left me feeling energized and relaxed. She also taught me a ...

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B Murphy
Reviews 1
2020-10-04 09:56

I got the bed of my dreams here. Seriously. I lite...

I got the bed of my dreams here. Seriously. I literally sigh with joy every night as I lie down. Check out this business and let their experienced people guide you to your perfect bed too. They also sell lovely pillows made with just as much care.

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Scott Rayfield
Reviews 1
2020-09-26 15:36

4 years ago we purchased this King size Luxury + W...

4 years ago we purchased this King size Luxury + Wool futon from Cotton Cloud. This is is our second purchase from Cotton Cloud and we enjoyed our first futon for over 10 years when it became too hard and compact. I have attached a photo of what the indented futon looks like after 4 short years incl...

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Sofia Mizrahi
Reviews 1
2020-09-24 05:36

Mack helped me find two great pillows! He is the d...

Mack helped me find two great pillows! He is the definition of great customer service. Listened to the what I needed in a pillow, provided a few options for me and gave me space to look around the store. Overall a great experience and the price was fair for what I got. Excited to try my new pillows!...

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S Dawn
Reviews 1
2020-09-23 15:46

Cotton Cloud is a fantastic company; I love their ...

Cotton Cloud is a fantastic company; I love their history, the way they do business from sourcing materials to care in the making, to their wonderful store in Portland... wish I'd had more time to window-shop there when I picked up my futon!

When I called to order (I've had a CC futon in the past...

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Concerned Customer
Reviews 1
2020-09-08 23:55

I'm gonna have to report them to the BBB. Their we...

I'm gonna have to report them to the BBB. Their website gives one price, but when you talk to them directly, it's a higher price. And they won't honor the website price. I'm glad I recorded the call and took a screenshot of the products online.

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Lainie/Jacob Smith
Reviews 1
2020-08-25 18:18

I appreciate that they have one model, the Hawthor...

I appreciate that they have one model, the Hawthorn, that is cruelty-free, chemical free, and local!
As an ethical vegan, I appreciate that I can find a vegan mattress that is affordable and close to home. I believe that sheep shouldn't be exploited for their wool if plant-based alternatives are av...

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Betty M
Reviews 1
2020-08-18 01:17

Great service! I called and spoke with a few peopl...

Great service! I called and spoke with a few people and they were all knowledgeable and patiently answered all my questions before coming in to try out mattresses. They delivered within a week and I'm very happy with the latex mattress and price too. Thanks

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Tamarsh Abeysekera
Reviews 1
2020-08-17 11:21

Great store with a lot of options for what you're ...

Great store with a lot of options for what you're looking for. Dustin was extremely helpful, knowledgeable, and made the process a breeze. Would recommend this store to anyone who is looking for a good product and great customer service.

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Bredt Pagenstecher
Reviews 1
2020-08-16 08:42

Shopping here for my new mattress was a pleasant e...

Shopping here for my new mattress was a pleasant experience. The staff were very informative, helpful, and communicative every step of the way. I am so happy to be sleeping on my new cotton cloud mattress! I have already noticed relief of my low back pain after just one night. Thank you Nick and eve...

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Mark Pearson
Reviews 1
2020-08-08 08:05

Extremely Positive Experience....

Extremely Positive Experience....

From the owner to the store manager to the sales people. They took an interest in my needs, they were incredibly patient with my ignorance about this stuff, had it ready before anticipated, and it was extremely easy to pickup at their store....

This is how ev...

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Primal Vinyasa
Reviews 1
2020-08-04 07:37

I had an issue with one of my beds getting Moldy b...

I had an issue with one of my beds getting Moldy because it was on our basement floor. I called the company and talked to the manager and she was so understanding they issued my credit and I purchased two new beds (with frames) and they are amazing. This is a great company to work with. Kind..real.....

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Carol Ramsey
Reviews 1
2020-08-02 00:03

I had two interactions with Sakeena at Cotton Clou...

I had two interactions with Sakeena at Cotton Cloud and both were very positive. She provided good information about their products and helped me make a decision regarding what would best meet my needs. I felt support but not pressure. We have always had good service at Cotton Cloud and have been...

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E Bab
Reviews 1
2020-07-28 19:20

I went to the store today after calling 3 times wi...

I went to the store today after calling 3 times with questions about mattresses. Although I decided to buy a similar mattress for $400 less at another store, I wanted to write about the excellent service I received on the telephone and in person at Cotton Cloud. The salesperson was warm and inviti...

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Shannon in Oregon
Reviews 1
2020-07-23 03:09

Finally beds and couches that don't make me ill fr...

Finally beds and couches that don't make me ill from all the chemical outgassing! Years ago we bought a wool and cotton mattress for my daughter so we knew Cotton Cloud rocks. But this time I loved getting my chemical free couch & throw pillows because not only healthy choices, but also gorgeous cov...

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Sarah Frier
Reviews 1
2020-07-19 14:15

A bed store so nice we visited twice. I've been sl...

A bed store so nice we visited twice. I've been sleeping on their pearl mattress for a year now, and I consistently get good sleep on a comfortable bed. A few months ago, we returned to purchase pillows, and I have been very happy with my wool pillow. My partner got their fancy one with millet fill ...

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Robin Dagostino
Reviews 1
2020-07-19 06:58

The only place to go for your futon needs! Mack wa...

The only place to go for your futon needs! Mack was fantastic from the time I entered the store right though the pick up process. I appreciated the time he took helping with the selection of the perfect futon as well as the cover(which by the way the options are endless). This store has everything...

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Zach Gallimore
Reviews 1
2020-07-13 02:01

The staff was very helpful! Sameeka (sorry if that...

The staff was very helpful! Sameeka (sorry if that's misspelled) helped me find a mattress that fit my sleep needs and budget. I told her what I was looking for and she described a few models and then I tried them out. They were all comfy but I ended up ordering a Pearl. I'll update my review after ...

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Alie Cleary
Reviews 1
2020-07-12 18:32

We have purchased mattresses for both our kids as ...

We have purchased mattresses for both our kids as they transition out of a crib. It was very important to me to find a mattress that was little to no chemicals and going to last a long time. The employees were very helpful and patient in explaining all the different styles and options that would be ...

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Jamie Cummins
Reviews 1
2020-06-27 04:40

I placed my order over the phone and had a friend ...

I placed my order over the phone and had a friend pick up my mattress for me. They were helpful, friendly, and easy to get a hold of when I had to call back. The pick up was made easy and the mattress arrived sound and well. The Pearl Mattress is wonderfully comfortable and the perfect firmness.

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Martha Pine
Reviews 1
2020-06-23 21:08

Mack was so helpful in assisting me choose a cushi...

Mack was so helpful in assisting me choose a cushion and fabric. His patience during my searchin process was commendable. The whole experience was fabulous and now I look forward to having our lovely cushion in our chair. Thank you Cotton Cloud and thank you Mack.

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Montana Esguerra
Reviews 1
2020-06-11 14:48

Dustin was great! He showed me some great futons, ...

Dustin was great! He showed me some great futons, taught me how to maintain the one my mom and I bought from him, and sold me some great pillows. He even helped my mom and me load the futon into our lyft's car. The futon itself was really comfortable, I had a great night's sleep. 10/10 would shop ag...

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Mary Beth Yosses
Reviews 1
2020-06-02 19:29

The sales gal, Alyssa, was VERY knowledgeable and ...

The sales gal, Alyssa, was VERY knowledgeable and pleasant. We learned a lot about the different cottons, latexes, mattresses and longevity
of materials. Now we just have to make a decision on which one to purchase.
Btw, the sales guy at the other store in town could take lessons
from Alyssa. H...

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vicki vermillion
Reviews 1
2020-05-15 15:02

Many thanks to Mack and Sakeena for coordinating a...

Many thanks to Mack and Sakeena for coordinating and shipping my order of two futon couches, along with bed guards and very nice covers, and three Nomad Taos sleigh bed frames!! Superb quality all around, and I am supremely impressed with the Nomad bed frames - amazing engineering and quality.

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Sara D
Reviews 1
2020-05-14 08:41

DeAna, thank you so much for everything! We great...

DeAna, thank you so much for everything! We greatly appreciate your effort and our teenager reports she's getting better sleep on her new pearl mattress. Thank you for personalizing our shopping experience and going the extra mile. Excellent customer service!

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Marq Goldberg
Reviews 1
2020-05-13 01:59

This business gets very high ratings but your mile...

This business gets very high ratings but your mileage may vary. Mine did. I made 4 trips to this store because, despite clearly explaining my needs, the first two futons had to be returned because what they sold me failed to match those needs. The first was hard as a rock. And the second was much to...

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Joe Catlett
Reviews 1
2020-05-11 22:45

ONE YEAR UPDATE:

ONE YEAR UPDATE:
We love our Hawthorne mattress! I suffered from low back pain most my adult life. I knew I needed a very firm mattress and wasted literally thousands of dollars on fancy conventional and foam mattresses. I noticed a difference in the first week with the futon. I can do construction...

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Charles Keresty
Reviews 1
2020-05-09 15:01

Reasonable prices, futon was good quality. The rep...

Reasonable prices, futon was good quality. The rep was knowledgeable, friendly, patient, and I appreciated his willingness to reconfigure the furniture on the floor so we could see how comfortable the futon was both in bed and couch form. He even helped load everything into the truck.

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Adam Craig
Reviews 1
2020-05-05 05:40

Posting this after our second straight positive ex...

Posting this after our second straight positive experience at Cotton Cloud - the first being when we lived locally in Portland and now once more after having moved across the country.

We loved our first mattress from them - was as advertised. Super comfortable, just firm enough, affordable, and m...

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Philip Odom
Reviews 1
2020-05-04 12:38

We've bought furniture here twice, very happy both...

We've bought furniture here twice, very happy both times. Good customer service, nice store. The first time, we bought a bed that had to be ordered. Good communication, good followup by them.

Second time, we bought a futon, and again good customer service and followup. Called us back when they sa...

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Monki Brewster
Reviews 1
2020-04-24 08:54

Customer service was attentive but relaxed. I went...

Customer service was attentive but relaxed. I went in knowing what frame I would likely buy, and was walked through the different mattresses that would fit my needs with detailed explanations of their features, no hard upsell. I ended up spending a little more than I had intended, but there was stoc...

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Julane Potter
Reviews 1
2020-04-23 16:21

I have bought 2 futons and a latex mattress - all ...

I have bought 2 futons and a latex mattress - all with the simple frames. I could not be happier! The latex is the best bed I've ever had- it is well worth the investment. And the futon and basic frame is a great bed at the best price. Also the service at this store has been fantastic every time.

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Leigh McQueen
Reviews 1
2020-04-22 23:06

I have rarely spoken about my experience with a re...

I have rarely spoken about my experience with a retailer, good or bad, but this is a case of having been caught pleasantly by surprise. I needed a new bed and was searching for a local source when I came across Cotton Cloud's name. I'm not sure what I expected, but what I got was full customer servi...

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Clara Lehmann
Reviews 1
2020-04-13 23:32

I ordered a custom size futon mattress from Cotton...

I ordered a custom size futon mattress from Cotton Cloud and was so impressed with their service and their product. The futon is well-made, including a strong zipper, beautiful thick fabric, and everything is natural. It was also very reasonably priced while high quality. I like the authentic and pe...

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Morgan Murphey
Reviews 1
2020-04-08 12:13

Have visited the store and bought directly, as we...

Have visited the store and bought directly, as well as ordering over the phone - a few things. two mattresses, some mattress covers, some pillow covers, and now a duvet. quality of everything has been great so far (we are about 6 months in on the mattresses). sometimes the turnaround time from o...

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Abby Goldstein
Reviews 1
2020-04-05 18:42

After not-so-great experiences with other small lo...

After not-so-great experiences with other small local mattress shops, my husband and I were super pleased with our experience and purchase at Cotton Cloud. We were looking to replace the mattress on a wood futon frame that we bought from them 20 years ago that we use as a sofa and guest bed, and wer...

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Maureen O'Brien
Reviews 1
2020-04-05 17:43

I m glad this place is around! Friendly, helpful, ...

I m glad this place is around! Friendly, helpful, down to earth sales people. I am a returning customer. We bought a wonderful comfortable organic cotton mattress here. I went back in to buy a natural material pillow. I had seen on their website that they have natural latex core pillows with wool a...

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Andrew Benyo
Reviews 1
2020-04-04 20:23

Great store, great products, with great prices and...

Great store, great products, with great prices and quality. My wife and I love our local Portland pine bed frame! The staff are super friendly and knowledgable, and they never make you feel obligated to purchase a product you don't want/need. So skip the chains and go to cotton cloud!

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Jillian Brown
Reviews 1
2020-03-28 09:34

The man who helped me was the best! Even though I ...

The man who helped me was the best! Even though I changed my mind a lot he was really supportive, understanding, kind, honest and helped me settle on something that feels good. I really felt he had my best interest at heart. I wish I could have that experience whenever I have something to buy. The p...

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Julia Bestland
Reviews 1
2020-03-27 11:51

My experience started and ended well but was reall...

My experience started and ended well but was really bad in the middle. We ordered a frame. When we went to pick it up (lame employee Zach) gave us 3 out of 4 needed boxes to build the frame. When I called about this mistake, I was told I would have to wait 5 days to get the missing piece delivered....

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