Scott Rayfield

Review of Cotton Cloud Futon

4 years ago we purchased this King size Luxury + W...

4 years ago we purchased this King size Luxury + Wool futon from Cotton Cloud. This is is our second purchase from Cotton Cloud and we enjoyed our first futon for over 10 years when it became too hard and compact. I have attached a photo of what the indented futon looks like after 4 short years including flipping this mattress often. I wrote to Cotton Cloud and received a quick response. The brochure when I purchased this futon mentioned the option of "re layering". The response was that this is no longer option. "For those who have been told about our past re-layer options we have been giving a one time 25% discount on a new mattress". Considering I paid 20% off the original price and now have a coupon for a 20% off another purchase...why would I spend this money after only 4 years of sleeping on this poor quality futon. Disappointed in the service and quality of this futon.