Bright Financial Services

2.4 · 236 reviews
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Latanya Ricks
Reviews 1
2020-09-25 20:14

I want to give zero stars I had my car for 4 year...

I want to give zero stars I had my car for 4 years through bright financial It s been nothing but per hell dealing with them if you miss a payment they will cut your car off they called my phone over $.90 cents threatened to cut it off because it was past due I think thank GOD that I worked...

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Nichole McQuitter
Reviews 1
2020-09-21 01:30

I wanted to say all of my experience has not been ...

I wanted to say all of my experience has not been the best with Brite Financial until this morning. I just lost my job and had surgery two weeks ago really didn't know what I was going to do regarding my payments or anything else. I called in and spoke with
Briona Pyor she was very professional ...

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Christopher Lyle
Reviews 1
2020-09-19 13:35

The absolute WORST company ive dealt with. Im not ...

The absolute WORST company ive dealt with. Im not just talking about financial company's either. Any company ive done business with is better then this one. Ive been hung up on several times. They've set the phone down and had me talking to no one. I just gave up my car today because this company is...

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keshia B
Reviews 1
2020-09-19 02:40

This company is a joke. I have had them "accidenta...

This company is a joke. I have had them "accidentally" lock my vechicle so that it can't be driven. Both times in the middle of the night. Once causing my baby to miss her first day of school and the other I was staranded at work for five hours until they opened in the am after working a 10 hour shi...

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SMJ Schafer
Reviews 1
2020-09-18 11:09

My issue. Insurance. I have faxed proof of insuran...

My issue. Insurance. I have faxed proof of insurance, called to verify. Oh "we never received it". Faxed 2nd time to a different #. I was told yes they received it and would notify payment department. I paid my car note without their insurance included. I have received 10 phone calls and texts sayi...

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Aldejha Loggins
Reviews 1
2020-09-14 07:27

When I met Nicole ( Sales Rep @ CaRite ) she was V...

When I met Nicole ( Sales Rep @ CaRite ) she was VERY nice & helpful! She even picked me up to go to the dealership. I was under the impression that I was gonna FINANCE the car I ve wanted ( but they don t finance at all ) so I got a 9,999 car which was fine but the interest rates are TOO HIGH! My i...

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Terry Howell
Reviews 1
2020-09-13 00:58

Spoke with Will today. Just needed general informa...

Spoke with Will today. Just needed general information about Direct Debit. Sent me the form right away. I sent it right back so we will see if it gets taken care of by 1/22/2019. If it does we are off to a great start. I will send update. Just a thought I don't know why you cant do a check over...

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Elijah Burnett
Reviews 1
2020-09-12 23:11

What makes me upset the most is that every time I ...

What makes me upset the most is that every time I call this place the rules change. Customer service reps act as if they do not have a clue as to what is going on. Then I was told that I could use/get my security deposit back or transfer it if I wanted purchase another car but now I really don't wan...

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Andrew M
Reviews 1
2020-09-10 10:23

I'll preface this with stating that I am, and have...

I'll preface this with stating that I am, and have always been, in good standing regarding my lease since I signed in May. I would definitely not recommend leasing from Brite.

As soon as you sign your lease, you're just a number to them. The customer service is pretty lackluster if you have a leg...

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Candice Ferguson
Reviews 1
2020-09-05 12:53

Absolutely horrible customer service. The people ...

Absolutely horrible customer service. The people working there must get paid to do NOTHING. Only time you get a call back is if you threaten to call the news. Iris told us on a Friday she would call us Monday with some sort of resolution because once again the vehicle we are paying 500 a month for ...

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Mia Webb
Reviews 1
2020-09-02 06:38

This company has to be the complete worst of all t...

This company has to be the complete worst of all times. I was laid off one week and the following week I got another job. I called brite and they told me they couldn't change my due dates because I signed the contract stating that I was able to pay every week. I have never heard of anything like tha...

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LaQuaintes King
Reviews 1
2020-09-01 05:00

I have never experienced anything like this compan...

I have never experienced anything like this company before in my life. I never ask for a handout, but I do expect understanding when things happen that may cause you to be late. I spoke with a CSR yesterday by the name of Will and after explaining my situation he put me on hold (20 minutes) and then...

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Dasah Ross
Reviews 1
2020-08-28 16:18

Horrible customer service . Just got a new job whe...

Horrible customer service . Just got a new job where i get paid bi weekly vs weekly . my payments were due weekly . and when i asked them if they would switch my payments to bi weekly they told me they don't do that any more .
Ive contacted them earlier in the week and told them i would be late . T...

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Arlington Townhomes & Apartments
Reviews 1
2020-08-26 02:28

WORST EXPERIENCE EVER! WORST CUSTOMER SERVICE EVER...

WORST EXPERIENCE EVER! WORST CUSTOMER SERVICE EVER. THEY GIVE YOUR THE RUN AROUND AFTER YOU RETURN THEIR OVER PRICED VEHICLE. IT'S BEEN OVER A MONTH AND WE YET TO SEE OUR SECURITY DEPOSIT. NO ONE KNOWS HOW TO DO THEIR JOBS AND THEY WON'T EVER CALL US BACK. DON'T EVER GET A CAR HERE. THEY WILL SCREW ...

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Jade Dietz
Reviews 1
2020-08-26 00:48

This company has caused me so much grief. Car rite...

This company has caused me so much grief. Car rite the company I bought my car from sold me a car that was not safe and offered warranties that they never honored. I spent 5k fixing the car. The dealer they sent me to told me the car was not drivable. Car rite told me I could return it and I did. Af...

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Kristie Lynn
Reviews 1
2020-08-22 00:34

This company is a scam! I have been with them for ...

This company is a scam! I have been with them for over 2 years now and it's been one lie after another! My carite dealership closed down a month after I leased the car and I have not been able to use the warranty that I paid for! The customer service sucks! One person tells me one thing and the nex...

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Jacob Wood
Reviews 1
2020-08-21 09:05

Always always a hassle trying to deal with. They t...

Always always a hassle trying to deal with. They treat you terribly if your behind or if you request someone with more expertise, srsly f this place. Pardon me but i was loyal on time customer n they were rude n unprofessional. ...so i will be.

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Margaret Schultz
Reviews 1
2020-08-20 15:15

What a nightmare this has been. I am at the end of...

What a nightmare this has been. I am at the end of my lease with this company and I have NEVER in my life had such a run around. I just want to be done with this! The only reason I went with them is they were close to my work, had the car I wanted and seemed genuinely able to work with someone with ...

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kenneatha Allen
Reviews 1
2020-08-19 18:30

Don't do it!!!!!!! If you care anything about your...

Don't do it!!!!!!! If you care anything about your credit do not do it!!! I've had a car through brite for 3 long years and yesterday go to chevy dealership and the car I've been paying on all these years isn't showing up on my credit report. Shady as hell. Getting this car ruined my credit. April....

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Ps4 NxxSenpai
Reviews 1
2020-08-19 02:03

This company is so bad, first they set up my accou...

This company is so bad, first they set up my account incorrectly for my payments. That lowers my credit score saying my payments are late. They act like they don't have common sense or know how to talk to customers. Its easy for them to take your money but they don't give you all or the correct info...

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Mary Lee Myer
Reviews 1
2020-08-18 21:50

***10 reasons to NOT do business with this company...

***10 reasons to NOT do business with this company. ***

1. They have disablers on each car. They won't repo your car but they will disable the starter so you can't drive it. I took my car out of town and was stranded. Most embarrassing thing ever when 5 other people are depending on you for trans...

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Juanita
Reviews 1
2020-08-15 20:27

THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!...

THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT FINANCE with them or refer anyone else too!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am filing bankruptcy to get Brite financial out of my life!!!!!!!!!!!!!!!!!!!!!!!! I suggest that everyone else needs to do the ...

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Destiny Bailey
Reviews 1
2020-08-15 06:46

Brite financial is the beat around. They are so he...

Brite financial is the beat around. They are so helpful and professional. If there is ever an issue, it is resolved the same day. Toni was one of the best customer service representatives I've ever dealt with. I love this company!

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Kay
Reviews 1
2020-08-14 00:19

This company deserves 0 stars!!! They are robbers ...

This company deserves 0 stars!!! They are robbers and thieves that rape their customers every week. They turn your car off, even if you make your payments on time. They call and harass me everyday, even though they have a record of my weekly payments.

When I first got the car two years ago. It ha...

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Jussani Xi
Reviews 1
2020-08-13 14:20

Kemala at extension 211 was suppose to call me bac...

Kemala at extension 211 was suppose to call me back because i wanted to return my car, she didnt call me back after months of calling her , then i finally reached her she told me to call her when i get to the dealership with the milage and that she would call the dealership to tell them i was bringi...

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Dierre Bailey
Reviews 1
2020-08-10 00:39

Very unprofessional and won't work with you at all...

Very unprofessional and won't work with you at all when going through bad times I only missed one payment and owed them 150 and asked for a four day extension and they shut my car off DO NOT GO THROUGH THIS COMPANY NO LOYALTY TO THERE CUSTOMERS

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L S
Reviews 1
2020-08-09 22:15

I am extremely disappointed with this company I wa...

I am extremely disappointed with this company I was lied to when getting my vehicle and I feel like they re ruining my life!! I was told I was doing a 2 year lease and it s really a 4 year lease paying $500 a month for a car that s not worth it the car was originally $14,000 by the end of this lease...

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Money Maserati
Reviews 1
2020-08-08 12:35

Asked for an arrangement on my account for 50 doll...

Asked for an arrangement on my account for 50 dollars and was told I couldn't at first and I said well i deferred a whole payment before, so then the rude ass lady say well you got til friday to pay or we will flag your car.... they called texted and emailed me twice a day everyday and flagged and d...

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Greg Jackson
Reviews 1
2020-08-05 09:24

This company is great for people 100% needing a ca...

This company is great for people 100% needing a car and can not get financed with traditional banks however the monthly payment and interest rates are ridiculous I paid almost $650 a month for a newer (at the time) dodge avenger. Over the course of 3 years I've paid about $23,000 (MSRP for a brand n...

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Damien Coles
Reviews 1
2020-08-02 13:03

Look, I know that others have had less than desira...

Look, I know that others have had less than desirable experiences with Brite in the past, but their auto leasing program serves a very specific purpose, to give a chance to those people that have been turned down elsewhere. That being said, it is necessary for them to take alternative methods to sec...

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Tavia Williams
Reviews 1
2020-08-02 02:24

This is the worst company to get your car finances...

This is the worst company to get your car finances from. They harass you every single day , constantly calling 3 or more times a day. The agents aren t helpful nor professional at all. During this Co is 19 crisis , I heard an agent constantly talking to someone else and yelling children in the backg...

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Karenda Benion
Reviews 1
2020-08-01 11:08

I spoke with April today she was Very Helpful and ...

I spoke with April today she was Very Helpful and understanding... I thank God she was the one to answer my call on today.. I had lot of questions and she answered them with no problem and was very polite. I've had a few Rude ones but she was a blessing .. Thank u April..

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D D
Reviews 1
2020-07-23 15:56

Stay away from this company!!!!! WARNING!!! They w...

Stay away from this company!!!!! WARNING!!! They will trap you into a old car with a miserable long 4 year lease.... you ll pay 3x more then what the cost of the car is... my finance couldn t even trade her car in because the upside down Was to outstanding

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Angel Hyche
Reviews 1
2020-07-20 16:10

I can only say thank you! That despite the horribl...

I can only say thank you! That despite the horrible experience recently received with multiple personnel with BRite Financial, Kayla has ALWAYS been easy to contact and willing to assist, with a pleasant attitude. My account manager changed and was either unreachable or simply decided to not contact...

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Cassandra Kimble
Reviews 1
2020-07-20 12:24

Customer services really sucks. Customer represent...

Customer services really sucks. Customer representatives do not return calls. My daughter was told (once she reached). "Why are you calling?". She was calling to get status on a car that is no longer operable, that was given back to company. Story too long to report here. Bottom line this finance...

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James King
Reviews 1
2020-07-19 08:54

One of the worst financial companies I have ever ...

One of the worst financial companies I have ever dealt with won't give you monthly payments and even if you make monthly payments they screw you over and are nasty and rude and won't even work with you even if you have made the payments every month on the same day since you got the car I would not...

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Clifton Cherry
Reviews 1
2020-07-18 02:59

Worst finance company ever my car was wrote off as...

Worst finance company ever my car was wrote off as a total loss and this process has been the worst experience ever. Without a balance being mailed to me my credit score dropped 150 points because they decided to put a charge off on my credit report. I eventually talked to two representatives and ne...

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Jacob Stewart
Reviews 1
2020-07-15 10:19

I needed to know my options for my specific situat...

I needed to know my options for my specific situation and was greeted by Daniella at ext 229 who was very friendly and professional. She took the time to answer all of my questions and help me with my situation. Great customer service! Thank you Daniella!

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Gift From A Virgo
Reviews 1
2020-07-13 10:01

I was hung up on because I didn't want to speak wi...

I was hung up on because I didn't want to speak with the rep anymore! It's laughable how horrible customer service in general are...I work in finance and hanging up in someone face is frowned upon....what Happened to professionalism at all times!? BTW her name was breiona she's nothing nice if u han...

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Sage Goddess
Reviews 1
2020-07-13 05:12

The customer service reps are great. The company t...

The customer service reps are great. The company they work for is trash. This company has no ethics nor principal and values. I got a loan from them, the car i received from CarRite was not inspected and has costed me over $6,000 worth of repairs within a year and a half of having it (don't ever b...

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Wiletta Sanders
Reviews 1
2020-07-12 13:37

8/18/16 - I thought I had a good direct contact in...

8/18/16 - I thought I had a good direct contact in April but now it's Tammy. Tammy worked with my situation and gave me leniency when I needed it the most. For all intents and purposes, unlike April, at least TAMMY ANSWERS ALL MY CALLS. Unfortunately, when your credit's not stellar, folks like me h...

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Byron Tanner
Reviews 1
2020-07-10 02:18

If I could rate this company lower I would. My gir...

If I could rate this company lower I would. My girlfriend was pigeonholed into using this company to finance her car. Every step of the way this company has inhibited us from working with them. It went so far as the manager Chris spoke to us and was very rude and belligerent. This company is the wor...

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Justin Smith
Reviews 1
2020-07-09 16:57

This morning I called into the CS department and T...

This morning I called into the CS department and Tamia helped me. I see a lot of negative reviews on about Brite Financial, every time I ve called in to speak about my account they have been nothing but kind to me. Tamia, thank you for being understanding and helpful. I m confused that people get up...

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Debbie Riley
Reviews 1
2020-07-09 05:34

When I say this company is thee worst I have ever ...

When I say this company is thee worst I have ever had to deal with they are awful. Customer service is a no go, disabled my car I told them to come and get it havent gotten here yet. I am going to sue the wheels off of them literally. Brite just so you know I serve a mighty God and one thing about H...

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Jalen Nelson
Reviews 1
2020-07-09 02:07

Couple week ago I posted that they were very helpf...

Couple week ago I posted that they were very helpful and other things. Boy was I wrong. Not only was I sold a "lemon" as people say, I'm also getting no type of help in getting into a better vehicle. The power steering goes out on the car and GM had a recall on it. However, the title is salvaged, as...

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Erica Reid
Reviews 1
2020-07-04 11:10

Well, I've been a Carite customer for about 3 year...

Well, I've been a Carite customer for about 3 years and they have been good to me. I have been over two months behind on my car payments and they always work with me to keep the car. Their customer service is very good. So, whatever these people are saying below me must had a bad day. Idk. lol

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Sherry Wardlaw
Reviews 1
2020-07-03 18:13

I understand if a person is late on their payments...

I understand if a person is late on their payments but life happens. Brite Financial clearly does not understand this. I go to work everyday and have always paid on time. People fall behind and apparently they dont care. You dont ask a person to get a loan that they probably WONT be able to pay back...

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Stacy B
Reviews 1
2020-07-01 10:45

If you Ever Come by my home at 8:30 on a Sunday ni...

If you Ever Come by my home at 8:30 on a Sunday night again.... I'll find a way to sue you for that too. You think you're suing us? Your company is in trouble for many, many reasons. You won't be around long before you sell the debt to another collection company. CLASS ACTION LAW SUIT..... GET REA...

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Bambi Goff
Reviews 1
2020-06-28 00:00

I spoke with Kayla today. I had received a new deb...

I spoke with Kayla today. I had received a new debit card and needed to revise my information on my account with Brite Financial. My issue was resolved almost instantly and I was quickly sent the information needed to set up for reoccurring auto pay. I had a great experience. Thank you Kayla.

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Ronchale Watson
Reviews 1
2020-06-27 03:04

April is a life saver she actually listened to me ...

April is a life saver she actually listened to me didn't judge me helped me out with my situation. She has great customer service skills she actually does her job she called me and gave her extension to call her back if I had any questions or concerns. She is super awesome. I know if I need any help...

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Michael Hull
Reviews 1
2020-06-26 14:49

I give them a two stars because they accept about ...

I give them a two stars because they accept about anyone, but the lease loan is outrageously overpriced might as well go to another dealer and buy a car out right. Talked to a represantive and told them I do not want them pull any money out of my account, and the next day because I did not " ask to ...

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Winetta Williams
Reviews 1
2020-06-26 07:09

Kimberly Etter in customer service was very profes...

Kimberly Etter in customer service was very professional and helpful. She thoroughly answered each question. She took the time to explain in detail with the most pleasant attitude every one of my concerns. I m certainly glad she was there to help. Brite Financial and customers are very blessed to ha...

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Jennifer Stivers-DeChane
Reviews 1
2020-06-24 13:57

If I honestly could leave 0 stars I would. Multipl...

If I honestly could leave 0 stars I would. Multiple times I have tried contacting a supervisor with no return phone call. Multiple times customer answer and are rude. This company has hidden fees in everything. Use a Credit Union before this company. Worst Company by far.

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Emily Boyd
Reviews 1
2020-06-23 20:27

My fiance leased a car from them when he lived in ...

My fiance leased a car from them when he lived in Michigan. When we decided that he would move here to Virginia to go to school, work, and for us to get married he called to verify everything would be okay. He didn't realize that there's a portion in the lease stating he couldn't move to a state wit...

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AARON LAMAR
Reviews 1
2020-06-22 23:55

RUN FAR AS YOU CAN!!! Rude customer service and HI...

RUN FAR AS YOU CAN!!! Rude customer service and HIGH interest on HIGH MILEAGE CARS!!! And not to mention they don t even tell you that it s a 48 month LEASE. Tricked me into thinking I was financing the vehicle whole time it was the biggest finesse!

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Jaudon Barnett
Reviews 1
2020-06-19 03:15

Worse place ever they hang up on you, very disresp...

Worse place ever they hang up on you, very disrespectful to the point you wanna have the company's staff completely replaced, don't listen when you speak and try to correct you as if you don't know what you're talking about. Like the account isn't in your name. I recommend nobody EVER use this compa...

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