Jalen Nelson

Review of Bright Financial Services

Couple week ago I posted that they were very helpf...

Couple week ago I posted that they were very helpful and other things. Boy was I wrong. Not only was I sold a "lemon" as people say, I'm also getting no type of help in getting into a better vehicle. The power steering goes out on the car and GM had a recall on it. However, the title is salvaged, as I was informed by Chevrolet, so now I'm getting the run around as to what I should do to get this matter resolved. I was lied to by the salesman at the time when he sold me the car of multiple things, then my paperwork apparently was filled out wrong, and just so much that I'm paying for (I already complained to them about all of that at the Taylor location). They have helped me with billing issues but who seriously wants to pay for a car they can barely even drive? I'm sure the representatives or anyone else who works there wouldn't want to so why should I? I do it because I need a car but I would love to get some real assistance here! Not get bounced around to place to place just to be told some bs! It's not my fault I wasn't told the information needed. Not to sound entitled but I really shouldn't have this much trouble with getting into something better or whatever! If I gotta move onto another bank or whatever you want to call it then so be it because a lot of customer service representatives are rude sounding and are not helpful at all. It's only been one lady so far who has, at least, tried. The rest just act like they own the company or something when they are workers there as well. I won't stop until I get some help with this matter. This is way out of hand now!