Emily Boyd

Review of Bright Financial Services

My fiance leased a car from them when he lived in ...

My fiance leased a car from them when he lived in Michigan. When we decided that he would move here to Virginia to go to school, work, and for us to get married he called to verify everything would be okay. He didn't realize that there's a portion in the lease stating he couldn't move to a state without a leasing location. Understandably we were frustrated but tried every possible route to rectify the situation. A location within driving distance but across state lines said they'd love to help but it would have to be approved by higher ups. We spent weeks talking to Brite trying to get approval. First their phone lines have been messed up for weeks making it impossible to talk to people. It's incredibly sketchy and unprofessional to not be able to receive any incoming calls from clients and make people wait days for a call back. I had one 'nice' customer service agent Shana act like she was willing to help then lie to me about calling me back and ignored our calls for days. They offered 0 alternatives and were completely unwilling to help us. They also jacked up the buy out price so much that even after over a year of faithful payments the buyout price they provided was still $5,000 more than the worth of the car! Ridiculous. Even when we traded it in to a dealership then wouldn't even talk to Ford after they owned the car to finalize things. This company preys on those with poor credit by forcing them to stay in a vicious cycle of debt. Predatory and disgusting. Would never recommend this place to anyone.