What a nightmare this has been. I am at the end of...

What a nightmare this has been. I am at the end of my lease with this company and I have NEVER in my life had such a run around. I just want to be done with this! The only reason I went with them is they were close to my work, had the car I wanted and seemed genuinely able to work with someone with no credit. DO NOT GET TANGLED IN THIS MESS!

I have been told they are accessing fees for late payments that can be between $4-200 a day anytime a payment was late (even though for years I paid my payment monthly, apparently I was on a weekly schedule), they took months to adjust my payment dates, their autopayments were often taken out on the wrong dates causing nightmares at my bank. If you call and question anything about their fees, costs or processes you are hit with a stonewall where nobody can explain anything to you. I was just told that I will not know any of the fees until a maxium of 10 days before my turn in date. So I will be responsible for god knows how much in random fees. In 5 years I have never been told of an additional "daily rental fee", when asked in my lease agreement where this information/cost was listed I was referred to a line that states "Additional fees may be assessed at lease termination" which I assumed would be for mileage or damages... WRONG. They can and will add whatever they want with no explaination.

If you are more than 2 days late on any payment (even weekly) they will disable your vehicle. They will not work with you to turn the vehicle on or to set up a proper payment schedule. I have had my car "accidentally" disabled more times than I can count. Over the past 5 years, the reps have been consistently unhelpful. There is never a supervisor available and when they do call back they have no clue either! They are rude when you ask any questions because they don't know the answers either.

GO ANYWHERE ELSE! I have been through other small dealerships that have been wonderful, this company is a nightmare.