The manager rico has been very patient with me .My house project lasted almost a year and we did two bathrooms .. there were lot of stuff which had to be changed as builders requirements changed ..
Rico had been very helpful and calm .. I really appreciate all the advise and help provided ..
Despite the lifetime product guarantee, the experience of trying to arrange and receive the replacement has been painful. It has taken 2.5 weeks from first contact to delivery. The delivery itself has been the worst part of the whole experience. They use DHL, who although texted me 2 days before to ...
Terrible! Avoid at all costs!
The Bathstore Customer service is a JOKE! They couldn't care less about you or your order.
We had every single problem you can imagine, and they never even tried to sort it out!
They sold an item they didn't have in stock. We waited 1 month for delivery. I had a b...
Paid deposit on two bathrooms, contractor came out gave cost of installation. Went back to store, no longer presented with itemised breakdown. Original invoice plus installation did not add up. Had jumped up exactly a extra 2k on top of cost and installation. Refused to give us a breakdown. Took our...
Where do I start:
- I ordered items in store that were not in stock but they did take my money before telling me that 5 days later. I paid by credit card but was told that the refund would be up to 45 days and by cheque.
- Bad customer service - the manager kept promising to put Bath Store's mist...
Why didn't I read these reviews first. They are all over before you pay but once they have your money it all changes. Missed delivery dates, selling items that they don't have in stock and this they know at the time.
The manager did seem to give a toss and would not answer my calls which meant ...
Couldn't fault them. Good price, good product, good customer service.
Very straightforward process. The team there was very helpful and friendly.
I'm so happy with price and the customer service.