Despite the lifetime product guarantee, the experi...

Despite the lifetime product guarantee, the experience of trying to arrange and receive the replacement has been painful. It has taken 2.5 weeks from first contact to delivery. The delivery itself has been the worst part of the whole experience. They use DHL, who although texted me 2 days before to inform me of their 4-hour delivery slot, turned up 2.5 hrs late. Not only did they not apologise, when I asked them what happened because they were so late (and hadn't even bothered to keep me updated), the driver's response was, "and? what do you want?" He then tried to make out he'd phoned me earlier, when there were no missed calls. Absolutely shocking level of service; alas typical of large enterprises who have gotten too big for their boots!