Not military friendly, shady in practices, and impossible to deal with. I’ve never had to TRY to get a dealership to take my money but this autonation store was a nightmare to deal with. My husband is active duty military and currently deployed. He spent $80 sending over a specific power of attor...
Purchased a 2017 Audi A8 Sport. Absolutely love the car. I am glad I didnt buy a BMW 7 series, the Audi out performs the BMW in so many ways. Ken at Audi Plano was great, will buy another car from him for sure.
Easy to work with. Smooth buying experience. Got a great price on the 2015 A6. We love the car. The dealership is clean. The staff is friendly. I would highly recommend the team at Audi Plano.
Israel Velasquez is the ABSOLUTE BEST sales professional in the business. He was soo patient and professional. He and Brian L. helped me understand the car buying processing with patience. Please gp here 1st b4 any other luxury dealership. You will be highly impressed and satisfied!!
Great service all around! Only thing I would have to say is the wait time is longer than most other dealerships, but quality of work is excellent!
Always a pleasure to work with the folks at Audi Plano. I had my Tahoe transferred from another Auto Nation dealer and bought it at AP. Yomi B. took great care of everything. James Merriman is a great service advisor. I just call in and tell him what I need and he has the necessary parts ordered and...
I can't say enough good things about my service experience at Audi Plano. Michael Shkolnikov did an excellent job. He gave great customer service and was very responsive to all my needs. Definitely will work with him again in the future!!!
I visited BMW the day prior to visiting Audi Plano. The customer service does not compare. Israel was awesome! He had exactly what we were looking for picked out before we even arrived. All we had to do was test drive and sign! Not to mention, our two small (obnoxious) children were with us for the ...
Excellent customer service. I worked with Travis Miller recently on getting a new car and can say without a doubt that he was professional, prompt, and gave me a great deal. He responded quickly to the emails I sent him while I was deciding on which car I wanted. He even responded after working h...
Working with Plano Audi has been the best car purchase experience I have ever had. The dealership selection is top notch and the staff is very helpful! My salesman Adrian was very knowledgeable and took his time and explained all of the options available to us as buyers! I will definitely be a repea...
David Rodriguez did an excellent job... Very patient and no pressure sale! He was able trade in my old vehicle for a decent price and give me a very competitive price on Audi SQ5. It was a pleasant experience. I would strongly recommend Audi Plano.
Knowledge, friendly and professional. Couldn't ask for a better experience with the service team.
I recently had a great experience purchasing my new 2019 Audi Q3. One of my best car buying experiences to date. The whole team showed their commitment to customer service, and customer satisfaction. Thank you to Crystal, O'Bryan, Drew and all the rest at Audi Plano for helping me find a new car ...
Didn't seem to be interested in me as a buyer, so I moved on to Range Rover on Preston, and bought a 2017, Range Rover Sport, HSE, much nicer staff, and a better vehicle!
The salesman Wade did an amazing job with being patient while we test drove three used cars on a weekend visit. The process of purchasing of car for daughter was quick and simple.
Thanks Wade (Autonation Audi Plano)
I have purchased an Audi A4 recently and I am very satisfied with my purchase. Antonio was very helpful and I got a good price for my used car which I had to trade in. The service is very good and he kept checking every week about my recent purchase. Would def recommend boardwalk audi.
Crockett @ Audi plano is amazing. I went in there to find the value of my car on trade in and walked out with an Audi Q5. He was amazing to work with and the whole experience was great.
My salesman Alex Bieniek was excellent. He was courteous, professional and handled a distraction by a loud obnoxious customer well. Finance expert, Riley, was also exemplary. He was patient as I double checked the math and made sure I understood every detail. I'm very satisfied with my new Q5 ...
Still the best service experience. My Audi is ten years old and are sure it it will continue to go.
Wonderful experience. Ricky and Noriko were top notch and were very attentive as we selected a car. I consider them family and will go to them first for any future car needs. I've purchased many cars and this by far was the best experience.
Superb Experience!!
Having purchased many cars in my lifetime, a certain expectation of the same old rigamarole was about to take place. Surprisingly, not this time! A call to Audi PLANO was made. Ricky A. was the Sales Person I was working with. He listened attentively to my wants and concerns ...
My wife and I are tremendous fans of Neil and Nate ! They assisted us in locating our vehicle, coming to a fair price agreement and facilitating the paperwork for a seamless delivery. We will go to them again for our NEXT VEHICLE PURCHASE. The connections they have in the industry are without p...
I absolutely had the best experience ever. I flew in from California to get this car because I could not find the color that I wanted here in CA. From start to finish I was treated like royalty. Neil (General Sales Manager) has been hands on and so helpful through this entire experience. My sales gu...
David is very skillful and technically savvy to explain me features of new Audi car and the whole lease process until got me the best deal. I would definitely recommend David and his team if you are shopping for any Audi car and happen to go at Audi Plano.
I recently purchased a 2014 Audi TT from Audi of Plano. I had been considering a TT for more than a year but had never been in to visit a dealership. We visited a couple of Audi dealerships in the area and our experiences at the two dealerships were so different. We were immediately greeted on enter...
Great service! All of the staff is professional and courteous. They listened to all of my questions and concerns and answered thoroughly. Best of all, they made sure I was back on the road promptly.
My Experience was great! Met with Taylor and he was very friendly and professional. Very patient with all my questions and everything went very smoothly.
Would highly recommend them.
I walked in to Audi Plano not really thinking I was going to purchase a car but just to look at a car I saw online. I was greeted by the young lady at the front desk and she was able to get Danny (Sales Associate) to assist me. When I say Danny has amazing customer service I mean like 100 percent g...
Joe did a wonderful job of finding a car that suited my needs, it was an overall pleasant experience.
Alright Team Audi-
I will tell you first- Flat OUT- I don t fill out surveys- I get 500 emails a day- and am extremely busy- so for me to take 20 minutes to draft up this lengthy response - well - anyone who knows me- would be shocked - that I took the time and amount of time to provide the below...
Very good service. The rep. was courteous, thorough and timely. Audi made sure that I was properly taken care of!
The service department is superb. My service advisor James was a rock star. He paid attention to my every question and issue regarding the vehicle and regularly kept me updated on the progress Overall both the sales and service sides are great do deal and do business with
Omar, our salesman did a wonderful job in making our deal happen. Easy, simple and efficient. Steven from finance made sure we were comfortable throughout the process. Highly recommend them.
This was the first time I have ever leased a car and Joe was extremely helpful. He took the time to walk through my many questions as well as providing a full tour/set up of helpful features after the deal was done. His checking in and following up made me feel cared for with a level of professional...
Rude staff. Most of the service staff need a through customer interaction course especially the cashier. This does not feel like a high end car showroom, except for looks.
Over the past 5 years I have had the pleasure of working with Ricky Reed at Audi Plano. The Auto buying experience is totally different than most dealerships you visit. The atmosphere is relaxed, inviting and very professional. I am looking forward to enjoying my new Q-3
yomi and nate are typical sales guys!!! they said we had to run tour credit before u can look at a vehicle! yomi wants to argue with me on the phone and wouldn t even give me an update. yomi called complaining on nate and he did the exact same thing. they are NOT concerned about what u want , but co...
Not happy with their service. First Got called saying my plates were in, we went then they said it was only my husband's plates (they said on the phone it was for both cars) . Mine took about 2 months to get to the dealer , I had to go back to get an extension on the paper plate. Then went to get my...
Ok Dealership.
The car selection is ok and sales person is ok.....
I have never been treated so poorly by a dealership in my entire life! It was obvious within minutes of arriving that my convenience was of little to no concern to the employees at this dealership. My experience started off quite wonderfully with a quick call to the dealership after receiving seve...
I had a great experience! Alex Bieniek was very friendly & helped me find exactly what I was looking for!! In fact, everyone I came in contact with was friendly & helful!!! I'm loving my new car & all the perks that Audi Plano offers!! I'll be visiting a bunch with all my unlimited car washes!! Than...
It's a nice dealership. Very courteous and friendly staff. The service department is full of knowledgeable and expert staff however they do charge an arm and a leg on labor. Some things are just not worth replacing here versus going somewhere a bit more affordable. Whereas other things you want to m...
I emailed this dealership about a particular vehicle and the salesman replied rather quickly to tell me it was still in stock and on the lot. We made an appointment for a test drive an hour later. I arrived at the time we discussed and was told the car wasn t on the lot. It was getting a bumper repl...
Car and purchasing experience were beyond perfect. Ordered car site unseen and had shipped to Washington State. Arrived in a covered car carrier directly to my house in a timely manor and was even better than described. Thank you to the whole team at Plano Audi for such an easy and prompt buying ...
Audi of Plano was great to work with. I worked with excellent sales team of Erasmo and Murad. Very knowledgeable to work through the selection process of the vehicle and packages. Ty in Finance was great in putting together the best deal. Pressure free environment overall.
Great service! Nice lounge! James was informative and attentive. Really enjoying my A4.
Just bought a Q5 from this dealership, and I could not be happier! Kim Thomas was a great salesman who worked immensely with me to find the perfect vehicle! Next time I buy a car, I will definitely be going back here!
Very disappointed in this Audi dealership. I leased an Audi Q7 prestige in 2017 and ended up paying more than expected. The salesman, Wade, had a nonchalant attitude, basically take it or leave it. I went ahead with the lease thinking Audi will make an effort with incentives given I am a veteran and...
After having a terrible experience at DFW Audi, I was reluctant to try another Audi dealership. My husband talked me into going to Audi Plano and I am so glad he did. From the moment we walked in, it was a great experience. We worked with Kelly Morck and he is a wonderful salesman. We never once fel...
I bought a new Audi Q5 TDI in December from Richard Gouhin. What a wonderful experience! He and all the folks at Audi Plano are simply the best. They are first class all the way.
I bought certified Audi Q7 from Audi Plano and after a week I got a call from service dept to schedule a service I don't know why they called me. May be they trying to get money from me but sales person told me to ignore that calls as they did service as part of certified.
I gave my Audi for 15...
Yomi took great care of me at Audi Plano. I got exactly what I wanted and he never pushed me to buy features I knew I didn't want. Go see this man!
Very Poor Experience! I took my 2007 Audi A4 in for a Safety Recall 69O2 Takata Front Passenger Airbag. The Advisor called me back later that day and told me that the issue was not related to the recall, but didn't offer any additional information. Then began to tell me that it would cost me $1...
Audi Plano is an extremely well-run professional organization. Their processes are very streamlined and efficient and purchasing a vehicle was enjoyable.
The New Car Sales Manager, Mitchell, is very knowledgeable, professional and easy to work with. Mitchell s professionalism ensures there is no...
I've been coming to Audi Plano for prepaid maintenance and warranty since 2010, having switched from Mercedes. Audis are much more popular now, so it took a little longer to drop off my car and get a complimentary loaner in 2017 than it did in 2010, but their remodeled customer waiting area is much ...
Two friends recommended this location to me, and now I understand why...
I was so lucky to have such an amazing experience here at Audi Plano. From the moment you walk into their clean modern high ceiling showroom to their 5 star customer service, I would suggest this location to anyone looking to ...
Purchased an S5 from Jim Birdsong and it is great! Very relaxed dealership experience and loads of inventory to choose from. My first Audi and I'm very excited about this great vehicle and the Audi service experience! Look Jim up and he'll treat you right!
Great service and customer attention. Delivered on schedule!
My review is going to be short and sweet, like my car buying experience.
* I live in OKC. I emailed Marcio and asked if they had a premium black A4. Marcio said yes.
* I made my offer, we agreed on price.
* I drove down and picked up my car.
* I love my car.
* I tell friends about my car.
...
Pathetic, disorderly, unfriendly dealer. Not fit for Luxury Car Sales (or) Service
I recently bought a used car from Audi of Plano. My salesman Kelly Morck was great! He helped me choose the right car without making me feel pressured. They were also able to secure a good finance package. The overall buying experience was smooth with top class customer service.
After having the ...
The sales person, Anthony Carvalho, was very professional during and after the sales process. He took the time to review the different models on the showroom floor, going in great detail on each. He knows the vehicles inside and out. He then was very open in showing me the actual vehicles in invento...
DO NOT get your car serviced at this dealership. Their mechanics are incompetent and when they make a mistake they will refuse to take responsibility even if you have official documentation.
My car that only has 22k miles now needs an entire engine replaced because they broke a baffle when they w...
Typical dishonest dealer. I showed them proof they were charging a price way above market value and price gouging and they didnt care. Should not be in business
Very nice employees. Didn't buy a car here, but was impressed with their service and professionalism.
I paid well over $22k for my 2015 Volvo less than a month ago and was put on the road with my vehicle needing $600 worth of maintenance and a recall. Arrived back at Audi Plano (Auto Nation) for help where I was told I was void of any assistance from them. Not even after they sold me on a $5,000 war...
After test driving several cars my wife and I had on our list based on safety, performance and maintenance, we settled on the Audi A6. The staff at the Plano dealership were courteous, professional and most importantly knowledgeable about the product. Rich was our salesperson and we loved his smooth...
I forgot my garage remote in the loaner car. Called them early the next morning but they didn't address the issue in a timely manner and failed to follow-up and update me and they ended up losing the remote. Not satisfied with their service.
Exceptional customer service. Would give 5 stars if the wait wasn t an hour and a half for an oil change and recall. Great staff down at Audi Plano.
2016
I replaced my Audi Q5 with the latest one 2016 from the same dealer . Joe peer provided best professional service and helped us through the process . He was great knowledgeable not only on general when he answered specific questions of my son on the technology and media capabilities of Q5 . Ov...
Edgar in sales was great in helping me find the car I wanted and was very patient with me. I recommend going to him if you're planning on going to Audi in Plano.
After a somewhat rocky start to this car buying experience, Kyler (Sales Manager) and Yomi (Salesman) came through in the end and we were able to reach an agreement to everyone's satisfaction. They have a beautiful facility in a great location with lots of inventory to choose from.
My experience at Audi Plano was nothing but spectacular. Wade, my sales gentleman, went above and beyond to see that my needs were met. Delighted i decided to pull the trigger on my new Audi. The dealership was extremely professional and friendly. If you're in the market for a new car, i highly reco...
Do not do business with this dealership! Think carefully before you are thinking about buying an Audi.. I have had several different Audi vehicles, and the service is excellent until you face an issue, which is not covered by a recall (which I have had 3 within 2 years), or the Audi acknowledges the...
Got a warranty tire replacement, but had to chase them too much to get it done. First and last visit. $160 for an oil change? LOL
Payed 80 dollars for aux adapter and he didn't let me look at it. When I got home and looked at the connection it was just a charger.
Stay away from the service department. They first sell you insurance that was supposed to cover bumper to bumper but then every visit they say only partially covered service and you have to pay most of it. I asked to speak to service manager and he is not available. This is the worst customer servic...
Thank you Steve Lin for making the purchase of my A4 go so smoothly! I appreciate the time you took to speak with me both on the phone and by email. You made the process of purchasing wonderful! I love my A4
We almost walked out!
Luckily we had Kelly Morck as our sales agent who made the process smooth as silk. He was very nice, knowledgeable and gave us the opportunity to decide on the best deal for us. We were all set to visit other dealerships that day, but he made the sale!
Upon entering Aud...
Great customer service. All issues addressed and delivered on time. Great help from my advisor Calvin and Technical expert Aaron.
Aleks Gogiberidze at Audi Plano was exceptional! He helped me find exactly what I was looking for and immediately. Aleks was informative, knowledgable, and made buying my first Audi extremely easy. I am a very happy first time Audi Owner. I'll be back to upgrade when it's time!
Just bought a new car from Audi Plano. Adrian Podea, Brand Specialist,
is very professional, answered all questions, and made my purchase very easy. I want to also thank Matt Layton, Service Advisor, for all his help on the Audi I traded in.
Good dealership. Very pricey service dept. Used car values okay not great.
What a great dealership! I was looking for a reliable, low-mileage used car in my price range and, before I went to Audi Plano, saw a couple that were in Used-Good condition. At Audi Plano, that all changed!
The particular car that I was interested in looked like it left the showroom last week ...
James Merriman was awesome! This was our first service appointment with Audi Plano, and they definitely did not disappoint. We will drive across town for the experience from here on out!
Cody did a phenomenal job! His communication throughout the repairs and attention to details surrounding the issues was very helpful and greatly appreciated.
Car shopping was smooth, and the people were amazing to talk to. They actively reached out to me to make sure everything was okay afterwards and even remembered my schedule when creating my window tinting appointment!
Amazing place to go to.
Very nice and courteous service and felt like the process worked out just fine!
STAY CLEAR! Look at their reviews on other sites. The service here is horrible! I went to pay cash ($26,000) for a used vehicle and the GM would not even stand up and speak to me. He told his sales rep he was too busy running a report. I purchased the vehicle and was told by the sales rep to come in...
Always a great experience. Service department is very well organized and communicative, letting you know status updates on your vehicle. Paul Berry did a great job recently taking care of both my wife and me.
Great Inventory and customer service at Audi Plano.
Stress free buying experience! Tyler Jones and the team at Audi Plano did an exceptional job from start to finish which was completed in record time and greatly appreciated. I absolutely love my S4 and will shop Audi Plano first when it is time for my next Audi. If you are in the market for an Au...
Joe Peer was great. He was very patient, understanding and did an excellent job in answering all our questions and concerns. We really enjoyed working with him when we bought our new Audi A4. He was knowledgeable, polite, professional and again, very patient. If you are looking for an Audi, I would ...