Jared

Review of Audi Plano

I recently bought a used car from Audi of Plano. M...

I recently bought a used car from Audi of Plano. My salesman Kelly Morck was great! He helped me choose the right car without making me feel pressured. They were also able to secure a good finance package. The overall buying experience was smooth with top class customer service.

After having the car for a little under two months, I noticed a noise coming from one of my rotors/brakes and I immediately took it over to my mechanic. After inspecting it he found that the top bolt on the rear caliper assembly was completely missing. This had caused the caliper to move over time to the point where it was scraping the inside of the rim. Long story short, I took it over to Audi and spoke with my original salesman Kelly and the sales manager Kyler Schulze. Since they were the last ones to service the brakes they agreed to fix it, and even gave me a loaner. Chris Elliott the service manager did a great job keeping me informed throughout the process.

It makes me very happy to have a dealership take care of a customer in such an awesome way. They went above and beyond to mend the situation. I would highly recommend them to anyone based on these experiences.