Audi Plano
Not military friendly, shady in practices, and imp...
Not military friendly, shady in practices, and impossible to deal with. I’ve never had to TRY to get a dealership to take my money but this autonation store was a nightmare to deal with. My husband is active duty military and currently deployed. He spent $80 sending over a specific power of attorney to buy a vehicle on their lot. After I had signed on the deal— they claimed that it was their policy to not take powers of attorney and that the deal was dead. I contacted autonation corporate on Friday and by the afternoon they were willing to move forward on the deal but needed a copy of my husband’s DL. As it was later in the day— it was nighttime where he was and he was sleeping. I told them that I would submit it and the rest of the documents the next morning. They then reached out on Saturday and I let them know that my husband had sent his DL and I would upload everything as soon as I got my kids down for a nap as they were sick and had just tested positive for COVID. They told me to take my time with the paperwork and get well— within 20 min they changed their tune and decided to sell it to some one else. I had offered money to hold the car. Nightmare experience. I’ll be contacting corporate and leaving this review EVERYWHERE. See attached for receipts that back up everything I have said.